Installation & Licensing Center
HOW TO - Reset Your Ansys Profile Folder
Authored by Caleb Scharf
November 14th, 2022
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KB955726
Description
If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. This can also or repair any corrupt files in this folder that may be causing an issue.
Custom Materials & Views
Do you have custom materials? - Any custom materials created in Ansys are stored in this the Ansys Profile folder. If you have created custom materials in Ansys, you will need to manually move these files to the newly created profile folder.
Do you have custom view settings? - Custom view settings within geometry cad tools are stored in this folder and will be reset as a part of this process. You will need to reconfigure these views after performing this process. If this process does not resolve your issue and you want to restore your view settings, you can restore the old folder. If this process does resolve your issue, you will need to manually recreate these views.
Solution
These steps are to be performed on the computer where the client software is installed.
Structures & Fluids Software
- Close all Ansys applications
- Copy and paste the following path into File Explorer
%appdata%\Ansys\
- Rename the folder associated with your Ansys version ("201" for 2020 R1 or "202" for 2020 R2 or "211" for 2021 R1, etc.) and add ".old" to the end of the folder name. For example - "v212.old"
- If using SpaceClaim:
- Copy and paste the following path into file explorer.
%appdata%\Ansys\
Locate the folder called SpaceClaim > add ".old" to the folder name
- Copy and paste the following path into file explorer.
- If using CFX:
- Copy and paste the following path into file explorer
%userprofile%
- Locate the folder called .CFX > add ".old" to the folder name.
- Copy and paste the following path into file explorer
- Relaunch the Ansys application and see if the problem persists.
Electronics Software
- Close all Ansys software
- Locate and rename the following folder and add ".old"to the end of the name
"C:\Users\YourUserName\Documents\Ansoft\ElectronicsDesktop[Version]\config
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