Installation & Licensing Center
HOW TO - Reset Your Ansys Profile Folder
Authored by Caleb Scharf
November 14th, 2022
5581 views
4 likes
KB955726
Description
If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. This can also or repair any corrupt files in this folder that may be causing an issue.
Solution
These steps are to be performed on the computer where the client software is installed.
Structures & Fluids Software
- Close all Ansys applications
- Copy and paste the following path into File Explorer
%appdata%\Ansys\
- Rename the folder associated with your Ansys version ("201" for 2020 R1 or "202" for 2020 R2 or "211" for 2021 R1, etc.) and add ".old" to the end of the folder name. For example - "v212.old"
- If using SpaceClaim:
- Copy and paste the following path into file explorer.
%appdata%\Ansys\
Locate the folder called SpaceClaim > add ".old" to the folder name
- Copy and paste the following path into file explorer.
- If using CFX:
- Copy and paste the following path into file explorer
%userprofile%
- Locate the folder called .CFX > add ".old" to the folder name.
- Copy and paste the following path into file explorer
- Relaunch the Ansys application and see if the problem persists.
Electronics Software
- Close all Ansys software
- Locate and rename the following folder and add ".old"to the end of the name
"C:\Users\YourUserName\Documents\Ansoft\ElectronicsDesktop[Version]\config