Ansys Installation & Licensing Center 
HOW TO - Reset Your Ansys Profile Folder
Authored by Caleb Scharf
May 26th, 2022
2313 views
0 likes
KB955726
Description
If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. This can also or repair any corrupt files in this folder that may be causing an issue.
Warning
- Do you have custom materials? - Any custom materials created in Ansys are stored in this the Ansys Profile folder. If you have created custom materials in Ansys, you will need to manually move these files to the newly created profile folder.
- Do you have custom view settings? - Custom view settings within geometry cad tools are stored in this folder and will be reset as a part of this process. You will need to reconfigure these views after performing this process. If this process does not resolve your issue and you want to restore your view settings, you can restore the old folder. If this process does resolve your issue, you will need to manually recreate these views.
Solution
These steps are to be performed on the computer where the client software is installed.
Structures & Fluids Software
- Close all Ansys applications
- Locate the following folder and rename it adding ".old" to the folder name:
- Note - The AppData folder is a hidden folder and you cannot browse to it by default. Instead, copy the path listed below, modify it accordingly and then paste the file path into the file explorer address bar
C:\Users\YourUserName\AppData\Roaming\Ansys\vXXX
-
*Replace "XXX" with your version number. "201" for 2020 R1 or "202" for 2020 R2 or "211" for 2021 R1, etc.
-
- If using SpaceClaim > Locate and rename the following adding ".old" to the folder name
C:\Users\YourUserName\AppData\Roaming\SpaceClaim
- If using CFX > Locate and rename the following adding ".old" to the folder name
C:\Users\YourUserName\.cfx
- Relaunch the Ansys application and see if the problem persists.
Electronics Software
- Close all Ansys software
- Locate and rename the following folder and add ".old"to the end of the name
"C:\Users\YourUserName\Documents\Ansoft\ElectronicsDesktop[Version]\config
Related Articles
Recently Updated