HOW TO - Reset Your Ansys Profile Folder
Authored by Caleb Scharf
May 26th, 2022
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KB955726
Description
If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. This can also or repair any corrupt files in this folder that may be causing an issue.
Solution
These steps are to be performed on the computer where the client software is installed.
Structures & Fluids Software
- Close all Ansys applications
- Locate the following folder and rename it adding ".old" to the folder name:
- Note - The AppData folder is a hidden folder and you cannot browse to it by default. Instead, copy the path listed below, modify it accordingly and then paste the file path into the file explorer address bar
C:\Users\YourUserName\AppData\Roaming\Ansys\vXXX
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*Replace "XXX" with your version number. "201" for 2020 R1 or "202" for 2020 R2 or "211" for 2021 R1, etc.
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- If using SpaceClaim > Locate and rename the following adding ".old" to the folder name
C:\Users\YourUserName\AppData\Roaming\SpaceClaim
- If using CFX > Locate and rename the following adding ".old" to the folder name
C:\Users\YourUserName\.cfx
- Relaunch the Ansys application and see if the problem persists.
Electronics Software
- Close all Ansys software
- Locate and rename the following folder and add ".old"to the end of the name
"C:\Users\YourUserName\Documents\Ansoft\ElectronicsDesktop[Version]\config