Contact Us

If you still have questions and are an active SimuTech customer, please submit a request.

  • Ansys Training
  • Consulting
  • About
  • Contact Support
  • Home
  • Installation

  • Troubleshooting

  • Errors & Solutions

  • How To's

  • Info

  • Remote Solve Manager

  • Employee Login

Can't find what you're looking for?

Contact Support

Installation & Licensing Center

Contact Us

If you are an active or future SimuTech customer and have questions or simply prefer to get help directly from an engineer, we'd be happy to help!

  • Home
  • Installation
  • Troubleshooting
  • Errors & Solutions
  • How To's
  • Info
  • Remote Solve Manager
+ More

ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst

Authored by Aaron Schedlin January 23rd, 2023 422 views 1 likes KB1732449

ERROR

Ansys was closed mid-solve > upon opening the project again the following error appeared:

An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst The process cannot access the file because it is being used by another process.

Software & Version

Workbench (All versions)

*This example does not show which version. As such error could occur in any version.

Description/Cause

The computer was low on disk space on the C Drive.  This could possibly also occur if the file was in use by another process or has become corrupted.

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

  1. Restart the computer.  This may clear the lock on the file. 
  2. Reset Your Anysys Profile Folder
  3. Verify that your computer is not running low on disk space on the C drive. Even if the project is running on a different drive having low disk space on the C drive can cause multiple issues.

 

Did you like this article?

Yes
No

1 out of 2 liked this article

Related Articles

ERROR - Destination File Could not be Created

ERROR - Hostid in the license file is not a valid hostid

ERROR - Translator Installation for CATIA V5 and SOLIDWORKS Import not Found

ERROR - Failed to export NASTRAN file

Popular Articles

INFO - Ansys Hardware Recommendations & Supported 3rd Party Software

Ansys Download & Installation Guide (Start Here!)

Ansys Troubleshooting Guide

ERROR - Hostid in the license file is not a valid hostid

Accessing the Ansys Customer Portal

Did you like this article?

Yes
No
Give feedback about this article

Can't find what you're looking for?

Contact Support

Recently Updated

  • SimuTech Online Training Course Checklist
  • ERROR - HTTP Error When Gathering Diagnostics
  • HOW TO - Verify Licenses Can be Checked Out
  • INFO - Understanding Ansys License Files (ansyslmd.lic)
  • ERROR - Black screen in CFX-Pre and CFD-Post
  • INFO - Ansys Version & Release Date History
  • HOW TO - Change Discovery Licensing Mode
  • ERROR - Failover feature 'Discovery - level 1' is not available
  • HOW TO - Add Elastic Licensing in Client Licensing Settings

General Inquiries & Sales:

(800) 566-9190

Info@SimuTechGroup.com

Contact Support

  • Software
  • Services
  • Case Studies
  • Ansys Training
  • Consulting
  • Technical Support
  • About SimuTech
  • Careers
  • Privacy

© 2021 SimuTech Group

Definition by Author

0
0
Expand

Thanks for your feedback!

How can we improve this article?

We're glad you liked the article!

What specifically did you like, so we can do that more!

Thanks for your time!

What feedback do you have for us?