Contact Us

If you still have questions and are an active SimuTech customer, please submit a request.

  • Ansys Training
  • Skills Center
  • Consulting
  • About
  • Contact Support
  • Home
  • Installation

    • Installation Guides

      • Ansys Download & Installation Guide (Start Here!)
      • HOW TO - Download & Install Ansys Student
      • HOW TO - Access the Ansys Customer Portal / Ansys Account
    • Setup Tasks

      • HOW TO - Obtain Your Ansys License File
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
      • HOW TO - Install an Ansys License Key/File
      • HOW TO - Specify an Ansys License Server
      • HOW TO - Set Custom/Static License Server Ports
      • HOW TO - Install Ansys' Required Linux Packages & Libraries
      • HOW TO - Gather License Server Host Info
      • HOW TO - Integrate Electronics with Ansys Workbench
      • HOW TO - Add Elastic Licensing in Client Licensing Settings
      • HOW TO - Change Discovery Licensing Mode
    • Requirements & Info

      • INFO - How to Work Remotely with Ansys
      • INFO - Ansys License Manager Overview & System Requirements
    • Optional Configurations

      • HOW TO - Set User License Privileges via an Options File
      • HOW TO - Modify the License Timeout Setting in Options File
      • HOW TO - Create an ansyslmd.opt OPTIONS file
      • HOW TO - Make an Ansys License Server Public Facing (BYOL)
    • Uninstallation

      • HOW TO - Uninstall Ansys Software
      • HOW TO - Comprehensively Reinstall Ansys
  • Troubleshooting

    • Troubleshooting Guides

      • Ansys Troubleshooting Guide
      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Fix Ansys License Checkout Errors
      • HOW TO - Fix Ansys Application Errors & Issues
    • License Manager Connectivity

      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Verify the License Manager is Running
      • HOW TO - Identify if other software is using the same ports Ansys uses?
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Manually Reset Your Specified License Servers (ansyslmd.ini)
    • License Checkout Issues

      • HOW TO - Fix Ansys License Checkout Errors
      • HOW TO - Check Ansys License Server Version
      • HOW TO - Verify your license is valid & not expired
      • HOW TO - Reset Ansys License Preferences
      • HOW TO - Reset Your Ansys License File
      • HOW TO - Reset Ansys Settings to Default
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Identify what license features you are attempting to checkout
      • HOW TO - Restore an Ansys license backup file
      • HOW TO - Release a Stuck/Reserved/Abandoned License
      • HOW TO - Access the Ansys License Management Center from Other Computers
    • Application Functionality Issues

      • HOW TO - Fix Ansys Application Errors & Issues
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Update Drivers & Software
      • HOW TO - Run Product & CAD Configuration Manager
      • HOW TO - Verify the Integrity of Installation Files
      • HOW TO - Manually Reinstall Prerequisite Microsoft Software
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Troubleshoot Antivirus/EDR Software with Ansys
      • HOW TO - Create a Cube & Apply Gravity
      • HOW TO - Review Windows Event Logs for Clues
    • Windows OS / Hardware Issues

      • HOW TO - Check & Repair Windows Installation
      • HOW TO - Update Drivers & Software
      • HOW TO - Troubleshoot a Windows Bluescreen (BSOD)
      • HOW TO - Troubleshoot Windows Update Errors
      • HOW TO - Run Dell Hardware Diagnostics
      • HOW TO - Boot to Safe Mode
      • HOW TO - Review Windows Event Logs for Clues
    • CAD Plugin Issues

      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Review Windows Event Logs for Clues
    • Project Specific Issues

      • HOW TO - Rule out your Model, Ansys Version & Computer as the Cause
    • Uninstallation Guides

      • HOW TO - Uninstall Ansys Software
      • HOW TO - Comprehensively Reinstall Ansys
    • Other Tasks

      • HOW TO - Open a Command Prompt
      • HOW TO - Open PowerShell
      • HOW TO - Edit Your Windows Host File
      • HOW TO - Create an Environment Variable
      • HOW TO - Review Windows Event Logs for Clues
    • Diagnostic Logs

      • HOW TO - Gather Ansys Diagnostic Logs
      • INFO - Ansys Diagnostic Logs Cheat Sheet
      • HOW TO - Review Windows Event Logs for Clues
  • Errors & Solutions

    • ERROR - Ansys License Manager Won't Start
    • ERROR - Capability ANSYS IcePak does not exist in the ANSYS licensing pool.
    • ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update
    • ERROR - Cannot return a borrowed license
    • ERROR - Black screen in CFX-Pre and CFD-Post
    • ERROR - License Manager Server Hangs/Locks Up
    • ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server
    • ERROR - Failed to export NASTRAN file
    • ERROR - Unable to check out feature: motorcad
    • ERROR - Could not connect to any License Server
    • ERROR - Could not connect to any license server. The server is down...
    • ERROR - Elastic Licensing Remains Disabled After Configuration as Administrator
    • ERROR – Unable to Specify License Server in Version 2021 R1
    • ERROR - Project contains data that requires software modules not are not installed
    • ERROR - Hostid in the license file is not a valid hostid
    • ERROR - This type of license file must be appended...
    • ERROR - Could not save server and port to file
    • ERROR - Destination File Could not be Created
    • ERROR - Capability ANSYS SpaceClaim Direct Modeler Does Not Exist...
    • ERROR - No Valid Inventor Installation Detected
    • ERROR - No valid INCREMENT lines were found
    • ERROR - Correctly-formatted Vendor Line Was Not Found
    • ERROR - Workbench Toolbox Does Not Load
    • ERROR - Attempt to create the following configuration status file was unsuccessful
    • ERROR - Attempt to populate the CVD 'license_files' directory...
    • ERROR - Warning: No License Files Were Found in the following location...
    • ERROR - Failed to get license for ncodedesktop
    • ERROR - Unable to connect to or start local server
    • ERROR - Not connected to a server for Licensing Client Proxy actions
    • ERROR - Mechanical failed to open the database
    • ERROR - Temporary License Stops Working
    • ERROR - Pan and Tilt Don't Work / Choppy
    • ERROR - "FATAL ERROR: Port 1084 is in use." when installing Ansys License Manager
    • ERROR - Connection Timed Out While Reading Data
    • ERROR - Not Enough HPC Parallel Licenses
    • ERROR - Translator Installation for CATIA V5 and SOLIDWORKS Import not Found
    • ERROR - "Ansys BladeModeler" Not Available When Opening DesignModeler
    • ERROR - 93317 Microsoft JScript runtime error
    • ERROR - Creo Toolkit Startup Errors
    • ERROR - Linux - Error While Loading Shared Libraries
    • ERROR - Importing Mesh from SpaceClaim to Fluent
    • ERROR - Unable to Attach Geometry from Creo
    • ERROR - License Server Lost for X Minutes
    • ERROR - Failover feature 'Discovery - level 1' is not available
    • ERROR - Cannot submit Ansys Cloud jobs
    • ERROR - Mechanical Crashes when using Image to File
    • ERROR - SpaceClaim Structure Tree Items Disappear
    • ERROR - Failed to stop the license manager
    • ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst
    • ERROR - Fluent Launcher Crashes
    • ERROR - spawn lmutil ENOENT
    • ERROR - LoadLibrary failed with error 87
    • ERROR - Required addins could not be loaded
    • ERROR - Proxy process identifier could not be determined
    • ERROR - Licensed Number of Users Already Reached
    • ERROR - Cannot Borrow a License
    • ERROR - This license file will not be installed
    • ERROR - Request name disco_level1 does not exist in the licensing pool
    • ERROR - Port number are not the same in all license files
    • ERROR - The required license file was not found
    • ERROR - "Unable to attach geometry file" (SolidWorks)
    • ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"
    • ERROR - HTTP Error When Gathering Diagnostics
    • ERROR - Workbench plugin for Inventor does not work
    • ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)
    • ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)
    • ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration
    • ERROR - Switching Network Connections Checks Out Another License
    • ERROR - Failover Feature 'Ansys electronics_desktop' is not available
    • ERROR - Laptop battery drains excessively or gets very hot
    • ERROR - Problem during getAllQueues
    • ERROR - Can't Edit Mech Contours
    • ERROR - Script Error When Opening Mechanical From Workbench
    • ERROR - No Customers Found in Licensing Portal
    • ERROR - Please contact your sales representative to request a machine change
    • ERROR - Failover feature Ansys IcePak is not available
    • ERROR - Software modules are not installed
    • ERROR - cx_Freeze: Python error / ImportError: DLL load failed
    • ERROR - No license for OpticStudio was found
    • ERROR - Newton-Raphson Residuals for the incomplete solution cannot be loaded
    • ERROR - Update failed for the Setup component in skin assy
    • INFO - Issues Using OneDrive, Dropbox, etc.
    • ERROR - Hostname is not a valid hostname, exiting
    • ERROR - Fatal Error Opening Workbench Files
    • ERROR - An unexpected error (SIG$SEGV) ...
  • How To's

    • Administrative Tasks

      • HOW TO - Change/Move License Servers
      • HOW TO - Gather License Server Host Info
      • HOW TO - Add users to Ansys Licensing Portal
      • HOW TO - Obtain Elastic License Server Credentials
      • HOW TO - Locate Your Ansys Customer #
      • HOW TO - Change the Hostname of an Ansys License Server
    • Reporting & Usage Stats

      • HOW TO - View License Usage & Status
      • HOW TO - Review License Usage Data from a Different Computer
    • License Borrowing

      • HOW TO - Borrow an Ansys License
      • ERROR - Cannot Borrow a License
    • Other

      • HOW TO - Stop/Start the Ansys License Manager
      • HOW TO - Compress/Extract Data Using 7zip
      • HOW TO - Open the Ansys License Management Center
      • HOW TO - Enable Shared Web Licensing in License Settings
    • HOW TO - Enable Shared Web Licensing in License Settings
  • Info

    • INFO - Ansys License Server Commands
    • INFO - Is a Evaluation/Temporary License Borrowable?
    • INFO - Ansys Hardware Recommendations & Supported 3rd Party Software
    • INFO - Setting up a VPN to an Ansys License Server
    • INFO - Ansys 3rd Party Software & Hardware Support
    • INFO - Ansys Account Roles & Permissions
    • INFO - Ansys License Manager Overview & System Requirements
    • INFO - How to Work Remotely with Ansys
    • INFO - Ansys Resources & Portals Guide
    • INFO - Product to License Feature Mapping Document
    • INFO - Ansys New License Terms & Conditions
    • INFO - Technical License Server Changes in version 2021 R1
    • INFO - Ansys Version & Release Date History
    • SimuTech Online Training Course Checklist
    • INFO - Is Ansys affected by the Log4j vulnerability?
    • INFO - Understanding Ansys License Files (ansyslmd.lic)
    • INFO - Understanding Ansys License Checkout
    • INFO - Can I install Ansys on a secondary hard drive?
    • INFO - What is license sharing and how do I use it?
    • INFO - What happens when you lose connection to an Ansys license server?
    • INFO - Getting Started with Ansys Gateway powered by AWS
    • INFO - Ansys Shared Web Licensing
    • INFO - Ansys Diagnostic Logs Cheat Sheet
    • HOW TO - Review Windows Event Logs for Clues
  • Remote Solve Manager

    • HOW TO - Setup Ansys Remote Solve Manager (RSM)
    • HOW TO - Verify No Ans.Rsm Processes are Running
    • INFO - Remote Solve Manager Roles & Terminology
    • HOW TO - Install the RSM Launcher Service
    • HOW TO - Uninstall the RSM Launcher Service
    • HOW TO - Install Remote Solve Manager Standalone Services (RSM)
    • HOW TO - Uninstall Remote Solve Manager (RSM)
    • RSM Installation Quick Start Guide (Windows)
  • Employee Login

Can't find what you're looking for?

Contact Support
Aaron

Aaron Schedlin

6

Article
Last Month

33.33%

Aaron articles

All Categories
  • All Categories
  • Installation
  • Troubleshooting
  • Errors & Solutions
  • How To's
  • Info
  • Remote Solve Manager

ERROR - Request name disco_level1 does not exist in the licensing pool

Published June 16th, 2023 by Aaron Schedlin

ERROR When launching Workbench you receive this error: Request name disco_level1 does not exist in the licensing pool. Cannot connect to the license sever system.The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.Feature: disco_l

1382 Views 1 min

ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration

Published May 8th, 2023 by Aaron Schedlin

ERROR When launching Electronics Desktop after the loading screen the project launches in Twin Builder or another desktop configuration other than Electronics Desktop. Software & Version Electronics Desktop 2023R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Th

636 Views 1 min

ERROR - Please contact your sales representative to request a machine change

Published July 31st, 2023 by Aaron Schedlin

ERROR Login to the Ansys Licensing Portal (https://licensing.ansys.com) > click Lease/Perpetuals.  Entitlements > Leases/PerpetualsPlease contact your sales representative to request a machine change. Software & Version Ansys Licensing Portal.  https://licensing.ansys.com Description/Cause At the time of this article was created, only a li

265 Views 1 min

ERROR - Failed to stop the license manager

Published January 13th, 2023 by Aaron Schedlin

ERROR When adding a license file > after the loading screen > you receive the following error message and are unable to load the license file. Error: Failed to stop the license manager Software & Version License Manager Release 2022 R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cau

841 Views 1 min

INFO - What is license sharing and how do I use it?

Published January 30th, 2023 by Aaron Schedlin

Description License sharing  allows you to work across multiple instances of the same applications while consuming only one of a single type of license per user per session. Using shared licensing, the active application holds the license, preventing other applications that are sharing that same license increment/key from using it during that time.

937 Views 1 min

INFO - Issues Using OneDrive, Dropbox, etc.

Published February 23rd, 2023 by Aaron Schedlin

Description Backup applications such as but not limited to OneDrive, Google Drive, Dropbox and other file synchronization solutions have been known to cause project corruption and missing files. This can be due to files being locked by the backup software. OneDrive in particular can cause poor performance during solves if a large amount of I/O is re

526 Views 1 min

HOW TO - Add users to Ansys Licensing Portal

Published August 7th, 2023 by Aaron Schedlin

Description This article describes how to add other users to the licensing portal to view licensing or to give them administrator access to make changes. Note: You must be a Portal Administrator or an Ansys Support Coordinator to add users. Solution Sign into https://licensing.ansys.com Enter your customer # or company name in the search bar, then s

236 Views 1 min

ERROR - Cannot Sign in to SpaceClaim 2023R2 with a Named User Account

Published September 1st, 2023 by Aaron Schedlin

ERROR When using the Discovery Licensing Mode Manager to switch from Floating to Subscription mode, you are not presented with a login prompt to sign into SpaceClaim with a named user account.   Software & Version SpaceClaim 2023R2 Description/Cause Cause is unknown at this time. Ansys Development Team is currently looking into this issue. Solut

73 Views 1 min

ERROR - Cannot Borrow a License

Published May 11th, 2023 by Aaron Schedlin

ERROR When attempting to borrow a license in Client License Settings you receive an error stating “No Borrowable Licenses Available.”  Example:     No Borrowable Licenses available Software & Version Licensing Client Settings 2022 R2 *This documented instance of this error occurred in this version but is not necessarily limited to this version.

590 Views 1 min

ERROR - Failover feature Ansys IcePak is not available

Published August 9th, 2023 by Aaron Schedlin

ERROR When you have upgraded from legacy Icepak licensing to modern Icepak licensing (Electronics Premium IcePak in this case) you may receive this error. Increments are installed and available on license server.  User launches, receives error that legacy Icepak licensing increments are unavailable: License Error ANSYS LICENSE MANAGER ERROR:Failover

172 Views 1 min

ERROR - Port number are not the same in all license files

Published June 21st, 2023 by Aaron Schedlin

ERROR When adding a license file in License Management Center or when attempting to start the license manager after making changes to the vendor daemon port. Attempting to start the license manager…Issues encountered while confirming license files have consistent values where required:Error: The port numbers are not the same in all license files. So

305 Views 1 min

ERROR - Hostname is not a valid hostname, exiting

Published September 1st, 2023 by Aaron Schedlin

ERROR License Manager will not start after hostname of the server was changed. “NewHostName”: Not a valid server hostname, exiting.Valid license server system hosts are: “OldHostName”Using license file "C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.licUnable to kill lmgrd.exe. Please kill this manually by opening the Task

169 Views 1 min

ERROR - HTTP Error When Gathering Diagnostics

Published March 24th, 2023 by Aaron Schedlin

ERROR When gathering diagnostic logs in License Settings 2023 R1 you receive a HttpErrorResponse . Example:  Error: {"headers":{"normilizedNames":{}, "lazyUpdate":null,"headers":{}}."status":0,"statusText":Unknown Error","url","/api/getDiagnosticInfo","ok:false,"name":HttpErrorResponse","message":"Http failure response for /api/getDiagnosticInfo: 0

506 Views 1 min

HOW TO - Change the Hostname of an Ansys License Server

Published September 7th, 2023 by Aaron Schedlin

Description This article provides instructions on how to modify your ansyslmd.lic file in the event that the hostname of the device hosting your licensing is changed.  Solution  Launch Task Manager and end task the following processes: ansysli_server.exe, ansyslmd.exe, lmgrd.exe and ansysli_monitor.exe  Launch Notepad with Run As Administrator right

138 Views 1 min

ERROR - Proxy process identifier could not be determined

Published April 12th, 2023 by Aaron Schedlin

ERROR When submitting a job via RSM you receive an error message.  Example:[2023-04-04 3:56:52 PM]    Submission in progress...    31       |   [2023-04-04 3:56:53 PM]    Proxy process identifier could not be determined. Probably couldn't be started.  30       |   [2023-04-04 3:56:52 PM]    Submission in progress...    31       |   [2023-04-04 3:56:

685 Views 1 min

HOW TO - Obtain Elastic License Server Credentials

Published August 7th, 2023 by Aaron Schedlin

Description An Ansys user in your company needs the elastic server ID and PIN in order to enable elastic licensing in their client. Note: You will need to be a Portal Administrator or Ansys Support Coordinator to provide this information to your user. Solution Sign into licensing.ansys.com and search for your company either by customer number or nam

256 Views 1 min

HOW TO - Integrate Electronics with Ansys Workbench

Published August 10th, 2023 by Aaron Schedlin

Description This article will explain how to integrate Electronics EM Suite with Ansys Workbench Solution Click on your Start menu and search for "Modify Integration with Ansys 2023 R2, replacing 2023 R2 with the version of Ansys you would like to integrate Electronics with.  Right click on the application and Run as Administrator.  Click OK on the

262 Views 1 min

ERROR - No Customers Found in Licensing Portal

Published July 28th, 2023 by Aaron Schedlin

Error Attempting to search for your company by name or customer number in licensing.ansys.com gives “no customers found” in results. No customers found. Software & Version Ansys Licensing Portal   Description/Cause You do not have access to your companies licensing portal with the account you are signed in with. Solution Contact your company's A

190 Views 1 min

ERROR - Licensed Number of Users Already Reached

Published April 19th, 2023 by Aaron Schedlin

ERROR Upon launching Ansys, you receive an error stating insufficient licenses available. Licensed number of users already reached.  Example: Failover feature 'Ansys Mechanical Enterprise' is not available. Insufficient Ansys Mechanical Enterprise licenses available. Licensed number of users already reached. Feature: ansys License path: 1055@License

1474 Views 1 min

HOW TO - Enable Shared Web Licensing in License Settings

Published September 14th, 2023 by Aaron Schedlin

Description You will need to enable Ansys License Settings on each client PC to utilize shared web licensing. Solution Launch Ansys License Settings (latest version) with Run as Administrator rights.  Click Shared under Web Licensing.  Toggle the Enabled switch to On.  You will then be prompted by Windows Firewall to allow access. Click Allow Access

30 Views 1 min

HOW TO - Add Elastic Licensing in Client Licensing Settings

Published March 8th, 2023 by Aaron Schedlin

Description This article will assist in adding elastic licensing. Solution You will need to export the Server ID and PIN from licensing.ansys.com If you do not have access to the Ansys Licensing Portal you will need to coordinate with those in your organization who do. On the client PC > Windows Search > search for ANSYS Client License Setting

892 Views 1 min

ERROR - Can't Edit Mech Contours

Published July 20th, 2023 by Aaron Schedlin

Error Not able to normally edit contours in Mechanical. Expected Behavior: Your browser does not support HTML5 video. Software & Version Mechanical 2023 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This typically occurs on a laptop with Nvidia RTX graphics c

299 Views 1 min

ERROR - Fatal Error Opening Workbench Files

Published September 8th, 2023 by Aaron Schedlin

ERROR Fatal error occurs when attempting to open Workbench project files in File Explorer. Opening Workbench project files through Workbench works without error. Framework error caught : Unknown command line open “File Path of file”, valid options are : -A addinsfile: Use addins file ‘addins’ -B : Run in batch -C configfile: Use configuration ‘confi

91 Views 1 min

ERROR - The required license file was not found

Published June 23rd, 2023 by Aaron Schedlin

ERROR Error occurs when adding a license file. The required license file was not found in: C:\Program Files\ANSYS Inc\Shared Files\licensing\license_files The license manager is running. However, it's FlexNet component is not running correctly. To resolve this issue, please manually kill (in the order listed) the ansysli_monitor, ansysli_server and

603 Views 1 min

ERROR - Switching Network Connections Checks Out Another License

Published May 19th, 2023 by Aaron Schedlin

ERROR Switching network adapters or VPN connections causes an additional license to check out.  Example: Connected on ethernet, you disconnect and connect to wifi   Software & Version Ansys 2023 R1 or later *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause FlexLM se

388 Views 1 min

ERROR - Failover Feature 'Ansys electronics_desktop' is not available

Published May 22nd, 2023 by Aaron Schedlin

ERROR Error occurs when launching Electronics Desktop. Failover feature ‘ANSYS electronics_desktop’ is not available. No valid FLEXlm servers specified. Software & Version Electronics Desktop 2022 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Electronics Desk

597 Views 1 min

ERROR - Problem during getAllQueues

Published July 17th, 2023 by Aaron Schedlin

Error Error occurs when trying to refresh the queues on the HPC resource in RSM Configuration Querying cluster queues failed: Problem during getAllQueues. The parser was unable to parse the output and did not output the variable: RSM_HPC_OUTPUT_GENERIC. Error: bash: /RSM/Config/scripts/../../ARC/tools/linux64/arcqueues: No such file or directory Out

291 Views 1 min

ERROR - Software modules are not installed

Published August 10th, 2023 by Aaron Schedlin

ERROR Project contains data that requires software modules that are not installed. This project contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again.Details:Ansys.Ansoft.CoreAddIn.AddIn Software & Version ***Workbench 2023R2*** *This example was taken from this

180 Views 1 min

ERROR - Script Error When Opening Mechanical From Workbench

Published July 20th, 2023 by Aaron Schedlin

Error Multiple Script errors cascade on screen when opening Mechanical from Workbench:   Script ErrorLine: 75042Char: 1Error:Code: 80004005Source:Script: if (ds.Graphics.CameraMode ==id_DefineCutPlan) Software & Version *********Workbench 2023R1******* *This documented instance of this error occurred in this version but is not necessarily limite

277 Views 1 min

ERROR - No license for OpticStudio was found

Published August 25th, 2023 by Aaron Schedlin

ERROR When launching OpticStudio you receive an error stating no license found. Zemax Error Message No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager Software & Version OpticStudio 2023R1 *This example was taken from this ver

130 Views 1 min

ERROR - Workbench plugin for Inventor does not work

Published April 12th, 2023 by Aaron Schedlin

ERROR Workbench button is visible in Inventor but when clicked nothing happens or you receive a plug-in error.   Example: Software & Version *********Workbench 2022R2******* *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This could happen if previous versions of

668 Views 1 min

ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst

Published January 16th, 2023 by Aaron Schedlin

ERROR Ansys was closed mid-solve > upon opening the project again the following error appeared: An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst The process cannot access the file because it is being used by another process. Software & Version Workbench (All versions) *This example does not show which version. As su

1978 Views 1 min

ERROR - This license file will not be installed

Published June 14th, 2023 by Aaron Schedlin

ERROR When installing a new license file you receive an error stating the license will not be installed. Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license files does not match the SERVER information in the existing li

426 Views 1 min

ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)

Published May 8th, 2023 by Aaron Schedlin

ERROR Error occurs when trying to run a job in Fluent.     ANSYS LICENSE MANAGER ERROR Request name cfd_solve_level2 does not exist in the licensing pool. Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file

1135 Views 1 min
Load More

General Inquiries & Sales:

(800) 566-9190

Info@SimuTechGroup.com

Contact Support

  • Software
  • Services
  • Case Studies
  • Ansys Training
  • Consulting
  • Technical Support
  • About SimuTech
  • Careers
  • Privacy

© 2021 SimuTech Group

Definition by Author

0
0
Expand NEW TAB

Hi there! 👋

How are you liking the Installation Center?

Terrible

Bad

OK

Good

Excellent

Feedback Successfully submitted