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Aaron Schedlin
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ERROR - Request name disco_level1 does not exist in the licensing pool
Published June 16th, 2023 by Aaron Schedlin
ERROR When launching Workbench you receive this error: Request name disco_level1 does not exist in the licensing pool. Cannot connect to the license sever system.The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.Feature: disco_l
ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration
Published May 8th, 2023 by Aaron Schedlin
ERROR When launching Electronics Desktop after the loading screen the project launches in Twin Builder or another desktop configuration other than Electronics Desktop. Software & Version Electronics Desktop 2023R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Th
ERROR - Please contact your sales representative to request a machine change
Published July 31st, 2023 by Aaron Schedlin
ERROR Login to the Ansys Licensing Portal (https://licensing.ansys.com) > click Lease/Perpetuals. Entitlements > Leases/PerpetualsPlease contact your sales representative to request a machine change. Software & Version Ansys Licensing Portal. https://licensing.ansys.com Description/Cause At the time of this article was created, only a li
ERROR - Failed to stop the license manager
Published January 13th, 2023 by Aaron Schedlin
ERROR When adding a license file > after the loading screen > you receive the following error message and are unable to load the license file. Error: Failed to stop the license manager Software & Version License Manager Release 2022 R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cau
INFO - What is license sharing and how do I use it?
Published January 30th, 2023 by Aaron Schedlin
Description License sharing allows you to work across multiple instances of the same applications while consuming only one of a single type of license per user per session. Using shared licensing, the active application holds the license, preventing other applications that are sharing that same license increment/key from using it during that time.
INFO - Issues Using OneDrive, Dropbox, etc.
Published February 23rd, 2023 by Aaron Schedlin
Description Backup applications such as but not limited to OneDrive, Google Drive, Dropbox and other file synchronization solutions have been known to cause project corruption and missing files. This can be due to files being locked by the backup software. OneDrive in particular can cause poor performance during solves if a large amount of I/O is re
HOW TO - Add users to Ansys Licensing Portal
Published August 7th, 2023 by Aaron Schedlin
Description This article describes how to add other users to the licensing portal to view licensing or to give them administrator access to make changes. Note: You must be a Portal Administrator or an Ansys Support Coordinator to add users. Solution Sign into https://licensing.ansys.com Enter your customer # or company name in the search bar, then s
ERROR - Cannot Sign in to SpaceClaim 2023R2 with a Named User Account
Published September 1st, 2023 by Aaron Schedlin
ERROR When using the Discovery Licensing Mode Manager to switch from Floating to Subscription mode, you are not presented with a login prompt to sign into SpaceClaim with a named user account. Software & Version SpaceClaim 2023R2 Description/Cause Cause is unknown at this time. Ansys Development Team is currently looking into this issue. Solut
ERROR - Cannot Borrow a License
Published May 11th, 2023 by Aaron Schedlin
ERROR When attempting to borrow a license in Client License Settings you receive an error stating “No Borrowable Licenses Available.” Example: No Borrowable Licenses available Software & Version Licensing Client Settings 2022 R2 *This documented instance of this error occurred in this version but is not necessarily limited to this version.
ERROR - Failover feature Ansys IcePak is not available
Published August 9th, 2023 by Aaron Schedlin
ERROR When you have upgraded from legacy Icepak licensing to modern Icepak licensing (Electronics Premium IcePak in this case) you may receive this error. Increments are installed and available on license server. User launches, receives error that legacy Icepak licensing increments are unavailable: License Error ANSYS LICENSE MANAGER ERROR:Failover
ERROR - Port number are not the same in all license files
Published June 21st, 2023 by Aaron Schedlin
ERROR When adding a license file in License Management Center or when attempting to start the license manager after making changes to the vendor daemon port. Attempting to start the license manager…Issues encountered while confirming license files have consistent values where required:Error: The port numbers are not the same in all license files. So
ERROR - Hostname is not a valid hostname, exiting
Published September 1st, 2023 by Aaron Schedlin
ERROR License Manager will not start after hostname of the server was changed. “NewHostName”: Not a valid server hostname, exiting.Valid license server system hosts are: “OldHostName”Using license file "C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.licUnable to kill lmgrd.exe. Please kill this manually by opening the Task
ERROR - HTTP Error When Gathering Diagnostics
Published March 24th, 2023 by Aaron Schedlin
ERROR When gathering diagnostic logs in License Settings 2023 R1 you receive a HttpErrorResponse . Example: Error: {"headers":{"normilizedNames":{}, "lazyUpdate":null,"headers":{}}."status":0,"statusText":Unknown Error","url","/api/getDiagnosticInfo","ok:false,"name":HttpErrorResponse","message":"Http failure response for /api/getDiagnosticInfo: 0
HOW TO - Change the Hostname of an Ansys License Server
Published September 7th, 2023 by Aaron Schedlin
Description This article provides instructions on how to modify your ansyslmd.lic file in the event that the hostname of the device hosting your licensing is changed. Solution Launch Task Manager and end task the following processes: ansysli_server.exe, ansyslmd.exe, lmgrd.exe and ansysli_monitor.exe Launch Notepad with Run As Administrator right
ERROR - Proxy process identifier could not be determined
Published April 12th, 2023 by Aaron Schedlin
ERROR When submitting a job via RSM you receive an error message. Example:[2023-04-04 3:56:52 PM] Submission in progress... 31 | [2023-04-04 3:56:53 PM] Proxy process identifier could not be determined. Probably couldn't be started. 30 | [2023-04-04 3:56:52 PM] Submission in progress... 31 | [2023-04-04 3:56:
HOW TO - Obtain Elastic License Server Credentials
Published August 7th, 2023 by Aaron Schedlin
Description An Ansys user in your company needs the elastic server ID and PIN in order to enable elastic licensing in their client. Note: You will need to be a Portal Administrator or Ansys Support Coordinator to provide this information to your user. Solution Sign into licensing.ansys.com and search for your company either by customer number or nam
HOW TO - Integrate Electronics with Ansys Workbench
Published August 10th, 2023 by Aaron Schedlin
Description This article will explain how to integrate Electronics EM Suite with Ansys Workbench Solution Click on your Start menu and search for "Modify Integration with Ansys 2023 R2, replacing 2023 R2 with the version of Ansys you would like to integrate Electronics with. Right click on the application and Run as Administrator. Click OK on the
ERROR - No Customers Found in Licensing Portal
Published July 28th, 2023 by Aaron Schedlin
Error Attempting to search for your company by name or customer number in licensing.ansys.com gives “no customers found” in results. No customers found. Software & Version Ansys Licensing Portal Description/Cause You do not have access to your companies licensing portal with the account you are signed in with. Solution Contact your company's A
ERROR - Licensed Number of Users Already Reached
Published April 19th, 2023 by Aaron Schedlin
ERROR Upon launching Ansys, you receive an error stating insufficient licenses available. Licensed number of users already reached. Example: Failover feature 'Ansys Mechanical Enterprise' is not available. Insufficient Ansys Mechanical Enterprise licenses available. Licensed number of users already reached. Feature: ansys License path: 1055@License
HOW TO - Enable Shared Web Licensing in License Settings
Published September 14th, 2023 by Aaron Schedlin
Description You will need to enable Ansys License Settings on each client PC to utilize shared web licensing. Solution Launch Ansys License Settings (latest version) with Run as Administrator rights. Click Shared under Web Licensing. Toggle the Enabled switch to On. You will then be prompted by Windows Firewall to allow access. Click Allow Access
HOW TO - Add Elastic Licensing in Client Licensing Settings
Published March 8th, 2023 by Aaron Schedlin
Description This article will assist in adding elastic licensing. Solution You will need to export the Server ID and PIN from licensing.ansys.com If you do not have access to the Ansys Licensing Portal you will need to coordinate with those in your organization who do. On the client PC > Windows Search > search for ANSYS Client License Setting
ERROR - Can't Edit Mech Contours
Published July 20th, 2023 by Aaron Schedlin
Error Not able to normally edit contours in Mechanical. Expected Behavior: Your browser does not support HTML5 video. Software & Version Mechanical 2023 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This typically occurs on a laptop with Nvidia RTX graphics c
ERROR - Fatal Error Opening Workbench Files
Published September 8th, 2023 by Aaron Schedlin
ERROR Fatal error occurs when attempting to open Workbench project files in File Explorer. Opening Workbench project files through Workbench works without error. Framework error caught : Unknown command line open “File Path of file”, valid options are : -A addinsfile: Use addins file ‘addins’ -B : Run in batch -C configfile: Use configuration ‘confi
ERROR - The required license file was not found
Published June 23rd, 2023 by Aaron Schedlin
ERROR Error occurs when adding a license file. The required license file was not found in: C:\Program Files\ANSYS Inc\Shared Files\licensing\license_files The license manager is running. However, it's FlexNet component is not running correctly. To resolve this issue, please manually kill (in the order listed) the ansysli_monitor, ansysli_server and
ERROR - Switching Network Connections Checks Out Another License
Published May 19th, 2023 by Aaron Schedlin
ERROR Switching network adapters or VPN connections causes an additional license to check out. Example: Connected on ethernet, you disconnect and connect to wifi Software & Version Ansys 2023 R1 or later *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause FlexLM se
ERROR - Failover Feature 'Ansys electronics_desktop' is not available
Published May 22nd, 2023 by Aaron Schedlin
ERROR Error occurs when launching Electronics Desktop. Failover feature ‘ANSYS electronics_desktop’ is not available. No valid FLEXlm servers specified. Software & Version Electronics Desktop 2022 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Electronics Desk
ERROR - Problem during getAllQueues
Published July 17th, 2023 by Aaron Schedlin
Error Error occurs when trying to refresh the queues on the HPC resource in RSM Configuration Querying cluster queues failed: Problem during getAllQueues. The parser was unable to parse the output and did not output the variable: RSM_HPC_OUTPUT_GENERIC. Error: bash: /RSM/Config/scripts/../../ARC/tools/linux64/arcqueues: No such file or directory Out
ERROR - Software modules are not installed
Published August 10th, 2023 by Aaron Schedlin
ERROR Project contains data that requires software modules that are not installed. This project contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again.Details:Ansys.Ansoft.CoreAddIn.AddIn Software & Version ***Workbench 2023R2*** *This example was taken from this
ERROR - Script Error When Opening Mechanical From Workbench
Published July 20th, 2023 by Aaron Schedlin
Error Multiple Script errors cascade on screen when opening Mechanical from Workbench: Script ErrorLine: 75042Char: 1Error:Code: 80004005Source:Script: if (ds.Graphics.CameraMode ==id_DefineCutPlan) Software & Version *********Workbench 2023R1******* *This documented instance of this error occurred in this version but is not necessarily limite
ERROR - No license for OpticStudio was found
Published August 25th, 2023 by Aaron Schedlin
ERROR When launching OpticStudio you receive an error stating no license found. Zemax Error Message No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager Software & Version OpticStudio 2023R1 *This example was taken from this ver
ERROR - Workbench plugin for Inventor does not work
Published April 12th, 2023 by Aaron Schedlin
ERROR Workbench button is visible in Inventor but when clicked nothing happens or you receive a plug-in error. Example: Software & Version *********Workbench 2022R2******* *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This could happen if previous versions of
ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst
Published January 16th, 2023 by Aaron Schedlin
ERROR Ansys was closed mid-solve > upon opening the project again the following error appeared: An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst The process cannot access the file because it is being used by another process. Software & Version Workbench (All versions) *This example does not show which version. As su
ERROR - This license file will not be installed
Published June 14th, 2023 by Aaron Schedlin
ERROR When installing a new license file you receive an error stating the license will not be installed. Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license files does not match the SERVER information in the existing li
ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)
Published May 8th, 2023 by Aaron Schedlin
ERROR Error occurs when trying to run a job in Fluent. ANSYS LICENSE MANAGER ERROR Request name cfd_solve_level2 does not exist in the licensing pool. Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file
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