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ERROR When attempting to install Ansys, you get a pop-up window indicating a critical error. Critical Error: (Not Responding) Software & Version Structures 2024R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Cause is unknown at this time. *The cause(s) we identified in this documente
ERROR Error occurs when trying to run a job in Fluent. ANSYS LICENSE MANAGER ERROR Request name cfd_solve_level2 does not exist in the licensing pool. Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file
ERROR Upon launching Ansys, you receive an error stating insufficient licenses available. Licensed number of users already reached. Example: Failover feature 'Ansys Mechanical Enterprise' is not available. Insufficient Ansys Mechanical Enterprise licenses available. Licensed number of users already reached. Feature: ansys License path: 1055@License
ERROR Login to the Ansys Licensing Portal (https://licensing.ansys.com) > click Lease/Perpetuals. Entitlements > Leases/PerpetualsPlease contact your sales representative to request a machine change. Software & Version Ansys Licensing Portal. https://licensing.ansys.com Description/Cause At the time of this article was created, only a li
ERROR Project contains data that requires software modules that are not installed. This project contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again.Details:Ansys.Ansoft.CoreAddIn.AddIn Software & Version ***Workbench 2023R2*** *This example was taken from this
ERROR Ansys Workbench icon not showing in SolidWorks ribbon though Ansys is installed, properly installed and CAD Configuration Manager was properly configured. Software & Version Workbench 2022R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Depending on which version of SolidWorks y
Error Attempting to search for your company by name or customer number in licensing.ansys.com gives “no customers found” in results. No customers found. Software & Version Ansys Licensing Portal Description/Cause You do not have access to your companies licensing portal with the account you are signed in with. Solution Contact your company's A
ERROR License Manager will not start after hostname of the server was changed. “NewHostName”: Not a valid server hostname, exiting.Valid license server system hosts are: “OldHostName”Using license file "C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.licUnable to kill lmgrd.exe. Please kill this manually by opening the Task
Description The following steps can be used to recover most of the analysis systems within a project. Solution In your corrupted project page, go to "View" in the menu and tick “Files” and "Properties" Click the corrupted analysis block. In the properties view you will find the corresponding system ID. In the Files list find the corresponding “.mech
ERROR When adding a license file > after the loading screen > you receive the following error message and are unable to load the license file. Error: Failed to stop the license manager Software & Version License Manager Release 2022 R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cau
ERROR When launching Workbench, you receive an unexpected error. Unexpected error: The type initializer for ‘Ansys.Core.Expressions.ExpressionEvaluator’ threw an exception. Software & Version ***Workbench 2023R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause IronRuby software installed
ERROR Error occurs when adding a license file. The required license file was not found in: C:\Program Files\ANSYS Inc\Shared Files\licensing\license_files The license manager is running. However, it's FlexNet component is not running correctly. To resolve this issue, please manually kill (in the order listed) the ansysli_monitor, ansysli_server and
ERROR Model does not appear in the blue window pane. Options like Zoom to Fit or different display settings do not correct the issue. Software & Version Mechanical 2022 R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause In this case, both the graphics card driver and the BIOS were out o
ERROR When Right clicking Material Designer in Workbench, you do not have the option to open a new MD Expected Behavior: Actual Behavior: Software & Version ***Workbench 2021R2*** *This example was taken from this version but is not necessarily limited to this version. Description/Cause There was a licensing related bug in 2021R2 that was fix
Description This article explains how to restore the results file from a corrupted project. Solution In the corrupted project search for the required “.rst” file and Open the Containing Folder. Open Mechanical from the restored Workbench project, click Solution in the tree and then the corresponding tab in the menu.
ERROR Attempting to uninstall Ansys using the Uninstall.exe. You do not have options to Select All or check boxes next to applications. Run As Administrator was selected as well. Select All & Check boxes missing: What Uninstall.exe should look like: Software & Version Ansys Structures 2023R2 *This example was taken from this version but is n
Description This article will show you how to get Ansys up and running, using the Shared Web Licensing method. Shared Web Licensing is a licensing service, hosted by Ansys, that does not require any local licensing sever. Ansys software connects over the internet to the license server. Licenses and user access is managed via the Licensing Portal.
Error Error occurs when trying to refresh the queues on the HPC resource in RSM Configuration Querying cluster queues failed: Problem during getAllQueues. The parser was unable to parse the output and did not output the variable: RSM_HPC_OUTPUT_GENERIC. Error: bash: /RSM/Config/scripts/../../ARC/tools/linux64/arcqueues: No such file or directory Out
ERROR When submitting a job via RSM you receive an error message. Example:[2023-04-04 3:56:52 PM] Submission in progress... 31 | [2023-04-04 3:56:53 PM] Proxy process identifier could not be determined. Probably couldn't be started. 30 | [2023-04-04 3:56:52 PM] Submission in progress... 31 | [2023-04-04 3:56:
Description This article will assist in changing your Graphics Settings to High Performance for all installed Ansys applications. Normally, you would need to change the setting for each application in Windows Graphics Settings: Solution In your Start menu, search for regedit, right click on it and Run As Administrator Navigate to HKEY_CURRENT_USER\S
ERROR When launching Workbench you receive this error: Request name disco_level1 does not exist in the licensing pool. Cannot connect to the license sever system.The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.Feature: disco_l
Description License sharing allows you to work across multiple instances of the same applications while consuming only one of a single type of license per user per session. Using shared licensing, the active application holds the license, preventing other applications that are sharing that same license increment/key from using it during that time.
ERROR Error occurs when launching Electronics Desktop. Failover feature ‘ANSYS electronics_desktop’ is not available. No valid FLEXlm servers specified. Software & Version Electronics Desktop 2022 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Electronics Desk
Description This article provides instructions on how to modify your ansyslmd.lic file in the event that the hostname of the device hosting your licensing is changed. Solution Stop the Ansys License Manager. Note: In some situations when the license manager attempts to start when the hostname doesn't match what's in the license file, some services
ERROR Ansys was closed mid-solve > upon opening the project again the following error appeared: An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst The process cannot access the file because it is being used by another process. Software & Version Workbench (All versions) *This example does not show which version. As su
ERROR In this case, the error occurs when importing an ODB++ file in Electronics Desktop. Anstranslator failed to generate initial import configuration (control file.) See Message Window for additional detail.Control File Translation: Cannot checkout Elec_Solve_1 and elec_solve_level2\No FlexNet Publisher (FNP) license found for feature Ansys Electr
ERROR When trying to run a solve you receive an error message stating Request name 1 does not exist in the license pool. ANSYS LICENSE MANAGER ERROR: Request name 1 does not exist in the licensing pool. No such feature exists. Feature: 1 License path: 1055@LicenseServerName FlexNet Licensing error:-5,147 *** ERROR - ANSYS license not available. Soft
Description The following are steps for installing/uninstalling Ansys products silently. Solution Silent Install Obtain the primary package from download.ansys.com. In this example, we will be installing Structures: Extract the files to the PC you are installing on. Recommend C:\Temp\Structures2024R1 for this example. Open a command prompt with Run
ERROR You attempt to use one or more HPC packs since upgrading to 2024R1 but receive a licensing error. Software & Version Ansys 2024R1 Description/Cause This is a known issue that has been addressed in the Service Patch release. Solution Go to download.ansys.com, expand Service Packs and download Service Pack 1. If you do not have access t
ERROR When attempting to open one or more Mechanical systems in a particular workbench project, you receive the following error: Typically, this may occur following an unexpected closing of the project, such as sudden system shutdown or a Workbench crash, during a solve. Mechanical failed to open the database: The Mechanical database file does not e
ERROR When gathering diagnostic logs in License Settings 2023 R1 you receive a HttpErrorResponse . Example: Error: {"headers":{"normilizedNames":{}, "lazyUpdate":null,"headers":{}}."status":0,"statusText":Unknown Error","url","/api/getDiagnosticInfo","ok:false,"name":HttpErrorResponse","message":"Http failure response for /api/getDiagnosticInfo: 0
Description This article will explain how to integrate Electronics EM Suite with Ansys Workbench Solution Click on your Start menu and search for "Modify Integration with Ansys 2023 R2, replacing 2023 R2 with the version of Ansys you would like to integrate Electronics with. Right click on the application and Run as Administrator. Click OK on the
Description This article is to assist with obtaining elastic licensing credentials as well as adding those credentials in the client License Settings. Solution Obtaining Elastic License Credentials NOTE: These steps can only be done by an Ansys Support Coordinator or Portal Administrator. Sign into licensing.ansys.com and search for your company e
ERROR After installing Thermal Desktop, you receive the following error: Using CRTEch LicensingUnable to get a license.Thermal Desktop will now terminate.Thermal Desktop: -25RadCAD: 0FloCAD: 0Sinda: 0TDDirect: 0HPC: 0 After selecting OK, the CRTech license manager will come up.From the license manager, please select ‘Run Report’ and send the results
ERROR You receive an error that you do not have permission to copy files into the installation folder even when running the installation with Run as Administrator rights. Software & Version OpticStudio 2023R2 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Controlled Folder Access is
Error Multiple Script errors cascade on screen when opening Mechanical from Workbench: Script ErrorLine: 75042Char: 1Error:Code: 80004005Source:Script: if (ds.Graphics.CameraMode ==id_DefineCutPlan) Software & Version *********Workbench 2023R1******* *This documented instance of this error occurred in this version but is not necessarily limite
ERROR When running a simulation, you get the below error message: Object must be a root directory (“C:\”) or a drive letter (“C”).Details:System.ArgumentException: Object must be a root directory (“C:\”) or a drive letter (“C”).At System.IO.DriveInfo..ctor (String driveName)At Ansys.Core.Persistence.ProjectSaveHandler.DoProjectSave()…Ansys.Core.Comm
ERROR Fatal error occurs when attempting to open Workbench project files in File Explorer. Opening Workbench project files through Workbench works without error. Framework error caught : Unknown command line open “File Path of file”, valid options are : -A addinsfile: Use addins file ‘addins’ -B : Run in batch -C configfile: Use configuration ‘confi
ERROR When you have upgraded from legacy Icepak licensing to modern Icepak licensing (Electronics Premium IcePak in this case) you may receive this error. Increments are installed and available on license server. User launches, receives error that legacy Icepak licensing increments are unavailable: License Error ANSYS LICENSE MANAGER ERROR:Failover
Description Backup applications such as but not limited to OneDrive, Google Drive, Dropbox and other file synchronization solutions have been known to cause project corruption and missing files. This can be due to files being locked by the backup software. OneDrive in particular can cause poor performance during solves if a large amount of I/O is re
ERROR You attempt to add a license file in Ansys License Manager and you receive this error. Invalid Option for This License Server The selected License Management Center option is not valid for license server machines that are set up with the following license manager run modes: Run the ANSYS Licensing Interconnect without FlexNet Run the ANSYS Lic
ERROR When using the Discovery Licensing Mode Manager to switch from Floating to Subscription mode, you are not presented with a login prompt to sign into SpaceClaim with a named user account. Software & Version SpaceClaim 2023R2 Description/Cause Cause is unknown at this time. Ansys Development Team is due to release patch available on 10/11/
ERROR Switching network adapters or VPN connections causes an additional license to check out. Example: Connected on ethernet, you disconnect and connect to wifi Software & Version Ansys 2023 R1 or later *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause FlexLM se
ERROR Workbench button is visible in Inventor but when clicked nothing happens or you receive a plug-in error. Example: Software & Version *********Workbench 2022R2******* *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This could happen if previous versions of
ERROR Intermittently not being able to access licensing even though licenses are available. When checking License Settings, it indicates the server machine is down or not responding. lmgrd is not running: License server machine is down or not responding. (-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)") 1055@ServerName Software & Version
ERROR When launching OpticStudio you receive an error stating no license found. Zemax Error Message No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager Software & Version OpticStudio 2023R1 *This example was taken from this ver
Description This article will help users who need to manage their Ansys licenses understand if and what access they have to the Ansys Licensing Portal and how to manage or obtain access. Solution Do I have Licensing Portal access / permissions? Not all customers do. To find out, follow the instructions below. Login to the Ansys License Portal. You
ERROR When attempting to borrow a license in Client License Settings you receive an error stating “No Borrowable Licenses Available.” Example: No Borrowable Licenses available Software & Version Licensing Client Settings 2022 R2 *This documented instance of this error occurred in this version but is not necessarily limited to this version.
ERROR When upgrading to a newer version of Ansys, in this case 2024R1, you receive an error stating the version of the vendor daemon is too old. Older versions of Ansys work without error. Version of vendor daemon is too old.Feature: electronics3d_guiLicense path:1055@ServerNameFlexNet Licensing error:-83,147Version of vendor daemon is too old.Featu
ERROR You launch Electronics Desktop and see the Ansys Electronics Desktop splash screen but after it goes away Electronics Desktop does not open and is not running in Task Manager. Software & Version Electronics Desktop 2024 R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Corrupted
ERROR When adding a license file in License Management Center or when attempting to start the license manager after making changes to the vendor daemon port. Attempting to start the license manager…Issues encountered while confirming license files have consistent values where required:Error: The port numbers are not the same in all license files. So
ERROR When launching Electronics Desktop after the loading screen the project launches in Twin Builder or another desktop configuration other than Electronics Desktop. Software & Version Electronics Desktop 2023R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause Th
Description This article will assist those with Ansys License Portal access in locating and viewing license entitlements. Solution Login to the Ansys Licensing Portal. HOW TO - Access the Licensing Portal Select Leases/Perpetuals to view both FlextNet and Shared web licensing products that your company owns. Select Elastic Licensing for Elastic Lice
ERROR When installing a new license file you receive an error stating the license will not be installed. Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license files does not match the SERVER information in the existing li
Error Not able to normally edit contours in Mechanical. Expected Behavior: Your browser does not support HTML5 video. Software & Version Mechanical 2023 R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause This typically occurs on a laptop with Nvidia RTX graphics c
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