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ERROR - Cannot Install OpticStudio 2023R2
Authored by Aaron Schedlin
October 27th, 2023
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KB2274539
ERROR
You receive an error that you do not have permission to copy files into the installation folder even when running the installation with Run as Administrator rights.
Software & Version
OpticStudio 2023R2
*This example was taken from this version but is not necessarily limited to this version.
Description/Cause
Controlled Folder Access is on, preventing the installation from making changes to the folders. Here is a link with more information: Evaluate controlled folder access | Microsoft Learn
*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.
Solution
- Turn off Controlled Folder Access: Allow an app to access controlled folders
NOTE: If you cannot turn off Controlled Folder Access, contact your IT department for further assistance.
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