Contact Us

If you still have questions and are an active SimuTech customer, please submit a request.

  • Ansys Training
  • Skills Center
  • Consulting
  • About
  • Contact Support
  • Home

  • Installation

      • Troubleshooting

          • Errors & Solutions

              • License Management

                  • Info

                      • Remote Solve Manager

                          • Employee Login

                          Can't find what you're looking for?

                          Contact Support

                          Installation & Licensing Center

                          • Home
                          • Installation
                            Installation Guides Installation Tasks Requirements & Info Optional Configurations Uninstallation
                          • Troubleshooting
                            Troubleshooting Guides License Manager Connectivity Issues License Checkout Issues Application Functionality Issues Windows OS / Hardware Issues CAD Plugin Issues Project Specific Issues Uninstallation Guides Diagnostic Resources & Logs Other Tasks
                          • Errors & Solutions
                            Behavior Based Issues & Solutions Error Messages & Solutions
                          • License Management
                            FlexNet Licensing Shared Web Licensing Elastic Licensing Licensing Portal Administration License Borrowing Reporting & Usage Stats Other
                          • Info
                          • Remote Solve Manager
                          + More

                          ERROR - Proxy process identifier could not be determined

                          Authored by Aaron Schedlin April 12th, 2023 4638 views 2 likes KB1898875

                          ERROR

                          When submitting a job via RSM you receive an error message.  Example:[2023-04-04 3:56:52 PM]    Submission in progress...    31       |   [2023-04-04 3:56:53 PM]    Proxy process identifier could not be determined. Probably couldn't be started.


                           30       |   [2023-04-04 3:56:52 PM]    Submission in progress...    31       |   [2023-04-04 3:56:53 PM]    Proxy process identifier could not be determined. Probably couldn't be started.    32       |   [2023-04-04 3:56:53 PM]    --- System.AggregateException: One or more errors occurred.    33       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)    34       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)    35       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.ManagementUtilities.AbstractAsyncResult`1.WaitOnTaskAndLogExceptions()    36       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.ManagementUtilities.AbstractAsyncResult`1.WaitUntilDone(WaitHandle cancelHandle, TResult& result)    37       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.DoUploadUsingStorageManagement()    38       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.DoTaskOperation()    39       |   [2023-04-04 3:56:53 PM]    --- System.InvalidOperationException: Proxy process identifier could not be determined. Probably couldn't be started.    40       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.ManagementUtilities.Utilities.GetUserProxyPort(String passwordDestination, String submitHost)    41       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageUtilities.CreateStorageRequirements(StorageArchitecture arch, String sourceDirectory, ClusterConfiguration clusterConfiguration)    42       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageCreationAsyncResult.CreateFromLegacyConfig()    43       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageCreationAsyncResult.CreateForLegacy()    44       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageCreationAsyncResult.DoTaskOperation()    45       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.AbstractStorageAsyncResult`1.TaskOperation()    46       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task`1.InnerInvoke()    47       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task.Execute()    48       |   [2023-04-04 3:56:53 PM]    Job submission failed.    49       |   [2023-04-04 3:56:53 PM]    Finalize not required since submission failed or aborted.    50       |   [2023-04-04 3:56:53 PM]    Release request received.

                          Software & Version

                          Ansys RSM 2020 R2

                          *This error was identified in this version but may occur in other versions.


                          Description/Cause

                          There is a "zombie" userproxy process running.

                          *The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

                          Solution

                          1. Please login to the machine running the JobManager (Launcher) service and check for any hung UserProxy (version number) processes for the user. If there are no other completed or active jobs for the user, end the process.
                          2. If no zombie processes are running for the user, then stop and start the RSM launcher process on the RSM server after any running jobs have ended. Please alert all end users of the service stop and start so they can avoid submitting jobs until the service is restarted.


                          mistakeerror

                          Was this helpful?

                          Yes
                          No

                          2 out of 2 found it helpful

                          Related Articles

                          ERROR - "Ansys BladeModeler" Not Available When Opening DesignModeler

                          ERROR - Cannot return a borrowed license

                          ERROR - No valid INCREMENT lines were found

                          Popular Articles

                          Ansys Download & Installation Guide (Start Here!)

                          INFO - Ansys Hardware Recommendations & Supported 3rd Party Software

                          HOW TO - Uninstall Ansys Software

                          HOW TO - Test & Fix FlexNet License Manager Connectivity Issues

                          ERROR - Hostid in the license file is not a valid hostid

                          Was this helpful?

                          Yes
                          No
                          Give feedback about this article

                          Can't find what you're looking for?

                          Contact Support

                          Recently Updated

                          • HOW TO - Reset Your Ansys Profile Folder
                          • ERROR - Mechanical failed to open the database
                          • HOW TO - Troubleshoot a Windows Bluescreen (BSOD)
                          • HOW TO - Clear Shared Web Licensing Credential Cache
                          • HOW TO - Generate a Personal Access Token for an Unattended Workflow
                          • HOW TO - Borrow & Return an Ansys License
                          • ERROR - Ribbon/Toolbar Missing From Fluent
                          • HOW TO - Manage Users & Groups for Shared Web Licensing
                          • ERROR - Tomcat Vulnerability CVE-2025-24813 detected in Ansys License Manager
                          • General Inquiries & Sales:
                          • (800) 566-9190
                          • Info@SimuTechGroup.com
                          • Contact Support
                          • Software
                          • Services
                          • Case Studies
                          • Ansys Training
                          • Consulting
                          • Technical Support
                          • About SimuTech
                          • Careers
                          • Privacy

                          © 2025 SimuTech Group


                          Knowledge Base Software powered by Helpjuice

                          Definition by Author

                          0
                          0
                          Expand NEW TAB

                          Hi there! 👋

                          How are you liking the Installation Center?

                          Terrible

                          Bad

                          OK

                          Good

                          Excellent

                          Feedback Successfully submitted