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                          ERROR - Access to the file was denied/couldn't be accessed when using automated installer

                          Authored by Aaron Schedlin August 27th, 2024 1941 views 0 likes KB2716914

                          ERROR

                          When using the automated installer to install Ansys applications, you are able to sign in but then receive an error message that access to the file was denied or that your file couldn't be accessed.

                          Error if Microsoft Edge is your default browser:

                          Error if Google Chrome is your default browser:

                           

                          Access to the file was denied
                          
                          The file at
                          file:///C:/Users/Username/AppData/Local/Temp/ans_install_tmpXXXXX/submit_form_on_load.html is not readable. It may have been moved or removed, of file permissions may be blocking access.
                          
                          ERR_ACCESS_DENIED
                          Your file couldn't be accessed
                          It may have been moved, edited, or deleted.
                          
                          ERR_FILE_NOT_FOUND

                           

                          Software & Version

                          Ansys automated installer

                          *This example was taken from this version but is not necessarily limited to this version.

                          Description/Cause

                          The automated installer was not run with Run as Administrator rights.

                          *The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

                          Solution

                          1. Right click Ansysinstaller.exe and select Run as Administrator
                          2. Sign in with your Ansys Account to proceed with installation
                          automatedinstaller

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