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                          ERROR - Shared Web Checkout call to LicensingSettingsUtility failed

                          Authored by Aaron Schedlin December 16th, 2024 812 views 0 likes KB2975098

                          ERROR

                          You are unable to retrieve shared web licensing either from On Demand or Roaming.

                          Shared Web checkout call to LicensingSettingsUtility for 1 tasks of feature XXXX failed:
                          
                          Error Detail: The server could not reserve the requested product quantities. Please refer to the details provided in the diagnostic value.
                          
                          Status code: 400
                          
                          Help URL: https://laas.ansys.com/v1/checkout
                          
                          Diagnostic Detail: ProductCheckOutError; Product reservation error: insufficient resources to reserve quantity 1 of product id"XXXX"; Operation id:XXXX

                          Software & Version

                          SpaceClaim/Discovery 2024R2

                          *This example was taken from this version but is not necessarily limited to this version.

                          Description/Cause

                          Possible corrupted local cache of cache.json and token.json files.

                          *The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

                          Solution

                          1. Navigate to C:\Users\yourusername\.ansys\ansysid
                          2. Delete the cache.json and token.json files from that directory and try again

                           

                          cachetokenshared web

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