Installation & Licensing Center
HOW TO - Access the Ansys Licensing Portal
Authored by Aaron Schedlin September 18th, 2024 3042 views 0 likes KB2290997
Description
The Ansys Licensing Portal (Licensing.ansys.com) is an online website where customers with an active subscription can view, manage and download their FlexNet Licenses, Shared Web Licensing and Elastic Web Licensing.
Solution
Requirements for Access
-
Signup for an Ansys Account
- If you are the Ansys Support Coordinator (ASC), you must sign-up with the email address you gave to SimuTech at the time of purchase. You will not have access with another email.
-
Your company account must be enabled for access
- Most, but not all customer accounts are.
-
Your personal Ansys account must be assigned one of the following roles
- Ansys Support Coordinator (ASC) - By default, the person who purchased the software and received an activation email is assigned this role.
- Licensing Portal Administrator (LPA)
- Licensing Portal Viewer (LPV) (read-only access)
- Login (or signup) to the Licensing Portal - https://Licensing.ansys.com
- You must use the email you gave to SimuTech or your ASC.
- If you do not have an Ansys account, follow the prompts to create one.
- When creating an account, if prompted, you do not need to register for the Customer Support space. Simply open a new tab, go to licensing.ansys.com and login.
FAQ
Do I have access to the Licensing Portal?
The easiest way to find out is to login with your account and see.
- Login to the Licensing Portal using the steps above.
- Once logged in, select License Portal Access to determine if and what access you have.
- See the chart below to determine if you have access or not.
- If you DO NOT have Licensing Portal Access, this means one of two things:
- If you are the ASC, this means your customer account is not enabled for access, and you must contact your SimuTech Account manager to manage your license or gain access to the License Portal.
- If you are not the ASC, follow the steps below for How do I get access to the Licensing Portal?
You Have Licensing Portal Access | You DO NOT have Licensing Portal Access |
---|---|
Note: For a granular list of permissions each role has, see the section below - How do I Add / Manage License Portal Users?
Note
In rare occasions, it is possible to have access to the License Portal and see your Entitlements, w/o being able view the Activations section, where FlexNet Licenses can be managed. This occurs when your company has purchased Elastic or Shared Web Licensing products AND:
- Has not purchased any FlexNet licensing products. This is expected.
- OR, your company has purchased FlexNet Licensing products but does not have access to manage them in the portal. To gain access to manage them in the portal, please contact your SimuTech Account Manager or alternatively, SimuTech Support.
How do I get access to the Licensing Portal?
- Identify your company's assigned Ansys Support Coordinator (ASC) or License Portal Administrator (LPA).
- If you are unsure who that is, please reach out to your account manager or our support team.
Note: The first ASC on the account is the person who originally purchased your software and received your license activation email.
- If you are unsure who that is, please reach out to your account manager or our support team.
- Next, have your ASC / LPA add you as a user.
I am the ASC but don't have access
This means one of two things:
- You logged in with a different email address then you used with SimuTech at the time of purchase. You must login using the same email.
- Your customer account does not have access to manage your licenses via the Licensing Portal (not all accounts do). To manage your license or request access to the Licensing Portal, please contact your SimuTech Account manager.
How do I add / manage Licensing Portal users?