Installation & Licensing Center
ERROR - HTTP Error When Gathering Diagnostics
Authored by Aaron Schedlin March 24th, 2023 2354 views 0 likes KB1877182
ERROR
When gathering diagnostic logs in License Settings 2023 R1 you receive a HttpErrorResponse .
Example:
Error: {"headers":{"normilizedNames":{}, "lazyUpdate":null,"headers":{}}."status":0,"statusText":Unknown Error","url","/api/getDiagnosticInfo","ok:false,"name":HttpErrorResponse","message":"Http failure response for /api/getDiagnosticInfo: 0 Unknown Error","error":{"isTrusted":true}}
Software & Version
License Settings 2023 R1
*This documented instance of this error occurred in this version but is not necessarily limited to this version.
Description/Cause
There are more than one active VPN connections.
*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.
Solution
- Disconnect from all active VPN connections.
- Close License Settings 2023 R1 and re-open
- Gather Diagnostics once more