ERROR

You receive this error when opening an archived workbench project file.

Error

An error occurred while reading the database streams. Please send the database to your ANSYS support distributor:[221210621;41319]

Software & Version

Workbench 2024R1

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

Databases saved with a service pack for 2024 R1 cannot be read and resumed with the initial release of 2024 R1. Furthermore, this applies to each service pack update. Once the database is saved in a service pack, it is no longer compatible with the previous service pack. The application displays an error message when this situation is encountered. In summary, if a project is created in 2024R1.03, but is opened on another machine in 2024R1.02 or older, you will receive this error.

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

1. Be sure the latest service pack is installed. Go to downloads.ansys.com to download and install the latest service pack (using the automated installer is not recommended despite the note in the header):
2. When running the install, be sure to check the box next to the pack, otherwise it will not install the full pack: