Installation & Licensing Center
ERROR - Cannot use Some or All HPC Packs with Ansys 2024R1
Authored by Aaron Schedlin April 26th, 2024 595 views 1 likes KB2402211
ERROR
You attempt to use one or more HPC packs since upgrading to 2024R1 but receive a licensing error.
Software & Version
Ansys 2024R1
Description/Cause
This is a known issue that has been addressed in the Service Patch release.
Solution
- Go to download.ansys.com, expand Service Packs and download Service Pack 2. If you do not have access to the downloads page, email itsupport@simutechgroup.com to request a link to the service patch.
- Extract all files from the zip and run setup.exe with Run As Administrator rights.
- Click Install Ansys Products
- Check the box next to Ansys 2024R1 Service Pack 2 and click Next.
- Allow installation to finish then attempt to utilize HPC Packs.
Note: If after installing Service Pack 2 you are still unable to utilize all HPC packs, re-run the service pack 2 installation and be sure you are checking the box next to Ansys 2024R1 Service Pack 2.
Info: You can subscribe to service pack alerts here: Email Subscription