ERROR - Pan and Tilt Don't Work / Choppy
Authored by Caleb Scharf December 30th, 2021 720 views 0 likes KB1197286
When attempting to pan and tilt using the middle mouse button and ctrl + middle mouse button, the model moves very choppy or not at all. Zoom works fine.
Software & Version
This error occurred when using Discovery 2021 R2, but internal experience says it's occurred once or twice in other products over the years as well.
*This example was taken from this version, but is not necessary limited to this version.
While not common, we've experienced a compatibility issue with some mice that cause this issue. We don't know the exact cause. The specific models we've experienced this with are:
- Logitech Wireless Mouse Model M525
- Microsoft Wireless Comfort Desktop 5050 (Keyboard/Mouse Combo)
- Use a different mouse, preferably a wired USB mouse when testing.
- If this doesn't resolve the issue, we recommend updating your Graphics drivers from the manufacture website, however, this was not the solution for the exact error described in this article.