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Caleb Scharf
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HOW TO - Open PowerShell
Published June 29th, 2021 by Caleb Scharf
Description Opening PowerShell is required to run certain troubleshooting commands. Solution
HOW TO - Verify Licenses Can be Checked Out
Published June 16th, 2021 by Caleb Scharf
Description If your Ansys software won't open, opens but all features don't work, the Workbench toolbox menu doesn't load or other licensing related errors, this article will help you resolve these and other licensing/checkout related issues. Solution Step #1 - Verify Ansys Client-Server Communication This step is not required if you can check out
HOW TO - View Current License Usage
Published June 16th, 2021 by Caleb Scharf
Description In a multi-user environment where licenses are being shared, it can often be helpful to see who has different licenses checked out. There are several ways you can do this. Solution If you are unsure what feature you are trying to checkout, please see HOW TO - Identify what license features you are attempting to checkout. Via Client G
HOW TO - Quickly Fix Common Ansys Issues
Published June 28th, 2021 by Caleb Scharf
Description The following solutions are quick tasks that reset basic Ansys settings back to default, resolving many many common issues that can arise during normal use. Solution Reset Your Ansys Profile Folder (2 min) Reset Your Ansys License Preferences (2 min) Run the Product & CAD Configuration Manager (5 min)
Choosing a Remote Connection Type
Published June 16th, 2021 by Caleb Scharf
Description There are several different ways you can give users/Ansys clients access to your private Ansys License Server and or set users up to work remotely. Understanding your options will help you choose the best option for you. These options are not mutually exclusive and multiple options can be used simultaneously. Solution Remote Access T
INFO - Ansys Compatibility Documents
Published June 17th, 2021 by Caleb Scharf
Description What is Ansys strategy and future plans for Operating system and platform support? What Operating Systems and version is Ansys compatible with? What 3DConnexion SpaceMouse products does Ansys support ? (an advanced computer mouse designed for CAD) What internet browsers and versions does Ansys support? What 3rd Party CAD Products Integra
HOW TO - Check if Ansys client software is being blocked by the Windows Firewall
Published July 29th, 2021 by Caleb Scharf
Description If Ansys isn't functionality properly, one cause may be that an application may be blocked in the client computer firewall. This guide will help you identify if and what applications/executables are being blocked by the windows firewall. An application can be blocked by the firewall if when launching the application you are prompted to a
HOW TO - Identify what license features you are attempting to checkout
Published September 14th, 2021 by Caleb Scharf
Description When using Ansys software in a multi-user environment where you are sharing licenses with other users, or when you need borrow an Ansys license so you can use it while not connected to the license server, or when trying to determine why licenses can't checkout, understanding what license features/increments the client software is attemp
INFO - Ansys License Server Commands
Published June 16th, 2021 by Caleb Scharf
Description Ansys has multiple utilities that can be run from the command line to gather useful information. This can sometimes be faster than using the different Ansys GUI tools to perform these same tasks. Solution You must have the Ansys Client or License server software installed on the machine for these commands to work. Run the commands i
INFO - Understanding Product Licenses and Features
Published July 27th, 2021 by Caleb Scharf
Description Ansys software is based on a tiered licensing structure. When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features (also referred to as increments). When opening and using an Ansys program, the product license isn't actual
ERROR - Ansys License Server Won't Start
Published June 16th, 2021 by Caleb Scharf
Description There are multiple components and dependencies that that the Ansys License Server relies on in order to function properly. If you are unable to start the Ansys license manager, the following steps may help. Solution Verify you have a license file installed. The license manager can't start otherwise. Reinstall Your Ansys License File(s)
INFO - Technical License Server Changes in version 2021 R1
Published September 9th, 2021 by Caleb Scharf
Description Starting with version 2021 R1, Ansys simplified how the license server communicates with client software versions 2021 R1 and later. Now most of the functionality of the licensing interconnect has been moved locally to the client. Ansys stopped relying on the ANSYS Licensing Interconnect (ansysli_server.exe, which utilizes port 2325),
Make Your Ansys License Server Public Facing (BYOL)
Published June 16th, 2021 by Caleb Scharf
Description Generally, setting up a VPN to the network where your Ansys license server is installed, is the most common way for Ansys clients to access the license server so they can work remotely. There are also several other solutions you can read about Choosing a Remote Connection Type . However, there are three common scenarios where you may n
HOW TO - Set User License Privileges via an Options File
Published September 16th, 2021 by Caleb Scharf
Description Need to reserve a license so it's always available for a particular user, hostname, display name, group, etc.? Need to allow or deny the use of features to a user, group hostname, etc? Need to set the idle timeout for participating Ansys products and more? This can all be accomplished via an options file. Solution Start by reviewing s
ERROR - Failed to export NASTRAN file
Published June 16th, 2021 by Caleb Scharf
Error When using Ansys Mechanical 2021R1, exporting to a NASTRAN file fails with the following message: Error Text: "Failed to export NASTRAN file. Please refer to the messages for more information." Description/Cause There is a bug in Ansys 2021R1 that causes this if the customer doesn’t have an Enterprise level license. Solution Create a Wind
HOW TO - Setup Ansys Remote Solve Manager (RSM)
Published June 16th, 2021 by Caleb Scharf
Description Ansys Remote Solve Manager (RSM) is one of the most useful tools available in Ansys Workbench. The video series below provides step-by-step procedures in setting up the various components of RSM. Why use RSM? To submit Ansys jobs to a remote, typically more powerful computer for solution. To submit Ansys jobs on a local computer for an i
HOW TO - Reset Ansys License Preferences
Published June 15th, 2021 by Caleb Scharf
Description Ansys software has many licenses and features/increments (specific functionally within the software). These licenses can be checked out and used in many different ways and may have been customized based on a customer's specific scenario. If a user is unable to checkout an appropriate license, a license is unavailable or is experiencing
ERROR - Unable to check out feature: motorcad
Published June 16th, 2021 by Caleb Scharf
Error When opening MotorCAD, the user gets the following error. Error Text: Checking Motor-CAD License Unable to check out feature: motorcad ANSYS LICENSE MANGER ERROR ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565 Description/Cause Other users can successfully connect to the license server successfully and there
HOW TO - View License Usage History
Published June 16th, 2021 by Caleb Scharf
Description Viewing what licenses are being used and by whom and seeing this data over time can be helpful to identify how to make better use of your existing licenses or help you determine if and how many additional licenses need to be purchased to insure your engineers stay productive. The Ansys license manager has several ways of viewing this inf
INFO - Ansys Account Roles & Permissions
Published June 17th, 2021 by Caleb Scharf
Description There are multiple roles that an Ansys user can have on an account. This chart includes those roles and what permissions each of those roles have. Solution Role Description Perform license server changes Customer Portal Access Download Software Manage Elastic Licensing / Cloud Users / Cloud Usage Reports Add/Remove/Manage Subscriptio
Specifying a License Server
Published June 16th, 2021 by Caleb Scharf
Description For your client Ansys software to run, it must first connect to and obtain a license from an Ansys license server. If a license server was not specified during the client software installation or if the license server was moved or it's IP address was changed, you must set this information appropriately on the client machine. If you alr
HOW TO - Perform a License Server Change
Published June 16th, 2021 by Caleb Scharf
Description When an Ansys license is issued, it's keyed to a specific computer based on a hardware ID unique to that computer. This prevents the license from being installed on other computers and protects against unauthorized use of the license. If you need to move the Ansys License Manager to a different machine, you must first perform a "licen
Simutech Glossary
Published May 28th, 2021 by Caleb Scharf
This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A C I L T Ansys Support Coodinator Aka "ASC" - the person who received your license file and the only person who has permissions to make license server changes. ASC Ansys Support Coo
Ansys Troubleshooting Guide
Published June 28th, 2021 by Caleb Scharf
Description Our comprehensive troubleshooting guide will help you resolve Ansys installation, licensing and connectivity issues. If you're an active SimuTech customer and need assistance with any of these steps, or simply prefer to receive help from one of our engineers, please feel free to contact us! Steps are prioritized based on most common solu
INFO - Ansys License Manager Overview & Requirements
Published July 2nd, 2021 by Caleb Scharf
Description The Ansys network license manager/server is a stand alone application that hosts your license file and checks in and out licenses to one or many users over a network. It is a required application to run your Ansys software. It can be installed on the client machine for single user deployments but is most often installed on a dedicated m
HOW TO - Check & Repair Windows Installation
Published June 16th, 2021 by Caleb Scharf
Description Ansys and other applications rely on Windows components to run properly. If any these components/files become corrupted, this can cause problems such as applications not opening properly, windows crashing, blue screens, problems with windows updates not installing, application hangs or other hard to troubleshoot errors. The following p
Install an Ansys License File
Published June 15th, 2021 by Caleb Scharf
Description You must install your Ansys license file on your License Server before clients can check out a license. The license file is initially delivered via email as a .txt file to the primary account contact, called the Ansys Support Coordinator (ASC). By default, the file name is in a format that will look similar to this: “license-ansys_hybri
HOW TO - Borrow an Ansys License
Published June 16th, 2021 by Caleb Scharf
Description For situations where the client workstation will not be able to directly communicate with the license server for a period of time, such as a laptop going to a remote worksite, or someone working from home temporarily without a VPN, the Ansys Borrow Utility allows a user to borrow licenses that can then be used without their computer havi
ERROR - Project contains data that requires software modules not are not installed
Published August 24th, 2021 by Caleb Scharf
ERROR ANSYS Workbench This contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again. Module required file type: EngineeringData Module required for file type: MechanicalFiletype Description/Cause The structures package is not not installed or the installation may be mis
Ansys Installation Guide (Start Here!)
Published May 28th, 2021 by Caleb Scharf
Description Ansys software requires several simple, but unique, steps to install correctly. Our detailed, but easy to follow instructions will ensure your installation is a success! Two applications are required to use Ansys: Ansys License Manager The license server/manager hosts your license file and checks in and out licenses to one or many clien
HOW TO - Run Product & CAD Configuration Manager
Published June 16th, 2021 by Caleb Scharf
Description If Ansys software isn't opening or components are missing or not functioning as expected, running the Ansys "Product & CAD Configuration" tool can solve many common issues. Common Causes: Improper or corrupt Ansys installation files or settings. Solution From the Start Menu, browse to the folder ANSYS [Most Recent Version Installed]
ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update
Published June 16th, 2021 by Caleb Scharf
Error ANSYS AEDT will not launch and does not indicate any error messages. After a reinstallation or product re-configuration, the following error can be seen. Error Text: Machine configuration failed ConfigureThisMachines.exe failed with error code 2: reg_ansysedt.exe: ERROR: Error 3221227010 reg_siwave.exe: ERROR: Error 3221227010 Description/Ca
HOW TO - Reset Your Ansys Profile Folder
Published June 15th, 2021 by Caleb Scharf
Description If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. Thi
ERROR - Icepak Classic Won't Launch
Published June 16th, 2021 by Caleb Scharf
Error When launching Icepack classic 2019R3 and earlier you receive an error and the application won't launch. Error Text: ANSYS LICENSE MANAGER ERROR:Capability ANSYS IcePak does not exist in the ANSYS licensing pool. None Of the products enabling this capability are available in the specified license path: Failed to get license ice-pak: ret
ERROR – Unable to Specify License Server in Version 2021 R1
Published July 27th, 2021 by Caleb Scharf
Error When using Ansys 2021 R1 software, after inputting the license server name in the Server 1 field: you are unable to test or save the settings and the field indicating an issue is highlighted in red. Description/Cause There is a known issue with dashes and other special characters in license server names in version 2021 R1. This issue is resolv
About
Published July 13th, 2021 by Caleb Scharf
SimuTech's Ansys Installation & Licensing Center is our newly launched, public facing, knowledge base designed to enhance our top ranking Ansys Technical Support with easy access to on demand support content related to the setup and troubleshooting of Ansys software. "BETA" - We've labeled the Installation & Licensing Center as "Beta" at t
HOW TO - Uninstall Ansys Software
Published June 15th, 2021 by Caleb Scharf
Description Completely and thoroughly uninstalling and then reinstalling Ansys software can often solve various issues that can arise when using Ansys software. Common Causes: Not right clicking the setup file and selecting “Run as Administrator” at the time of install Not first unzipping the installation files A corrupt install due to a hardware/so
INFO - Is a Evaluation/Temporary License Borrowable?
Published June 16th, 2021 by Caleb Scharf
Description Is an evaluation license (AKA - trial license, temp key, eval license, etc.) borrowable? Solution Evaluation licenses are not borrowable.
ERROR - Cannot return a borrowed license
Published June 16th, 2021 by Caleb Scharf
Error Unable to return a borrowed license. Ansys borrow utility hangs or freezes. Description/Cause This type of scenario is most often caused by a communication error between the client and the server while borrowing or returning a license. The Ansys borrow feature is sensitive to slow or high latency connections such as VPN connections or poor W
HOW TO - Reset Your Ansys License File
Published June 16th, 2021 by Caleb Scharf
Description Removing and reinstalling your installed license file can resolve various issues, particularly if expired lease/evaluation licenses are installed. When an Ansys license file (.txt) is successfully installed from the License Management Center, it creates an installed license file (.lic) in the license files folder. This is the file th
Accessing the Ansys Customer Portal
Published June 30th, 2021 by Caleb Scharf
Description The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more. The following solution will help you sign up and sign in to the Ansys Customer Portal. Account Registration Requires the Following: Active TECS Subscription Your
INFO - Can you help me setup a VPN to my license server?
Published June 17th, 2021 by Caleb Scharf
Description : In order to open and use Ansys software, you must be able to connect and remain connected to your Ansys License server. This means the client computer needs to be on the same network as the license server. When working from home or out of the office, it's common to use a VPN in order to access the license server. Solution: Setting up a
HOW TO - Verify Ansys Client-Server Communication
Published June 16th, 2021 by Caleb Scharf
Description Are you unable to checkout a license or properly open your Ansys software? This article will help you ensure the client can successfully communicate with the license server. Solution Test Network Communication These tests verify that the client can communicate with the license server across all required ports and that the license manage
ERROR - License Manager Server Hangs/Locks Up
Published June 16th, 2021 by Caleb Scharf
Error You experience one or more of the following symptoms: Can't RDP to the license manager server running on Server 2019. License Manager server locks/hangs on a re-occurring / frequent basis. Ansys Licensing Tomcat (tomcat9.exe) service consumes an unusually high amount of memory. Description/Cause There is a known issue with the Tomcat servi
HOW TO - Gather License Server Host Info
Published June 16th, 2021 by Caleb Scharf
Description Before an Ansys license can be issued to a customer, the customer must first provide SimuTech with several pieces of information that come from the computer that will be running the Ansys License Manager. Also see License Server System Requirements if necessary. Solution Windows Computer These steps must be performed from the computer
HOW TO - Check Ansys License Server Version
Published June 16th, 2021 by Caleb Scharf
Description This article will show you how to quickly identify what version your license server is running. Important If you are attempting to run client software that is newer than the license server software, it will not work and you will need to upgrade the Ansys License Server software in addition to having a valid license for that new versio
INFO - Ansys Terms & Conditions
Published August 18th, 2021 by Caleb Scharf
By installation of the product license file, you acknowledge use of the product is governed by the existing software license agreement. Any additional terms and conditions, including warranties, contained in any purchase order are null and void. If a new license key has been supplied for the Program, or if the Program is being converted or upgraded
HOW TO - Verify the Integrity of Installation Files
Published June 16th, 2021 by Caleb Scharf
Description If your troubleshooting a stubborn issue with Ansys software, and have already re-installed the software once, it's possible the installation files used to install the software were either corrupted during the download or the extraction/unzip process. While this isn't common, it can occur and is a necessary step to eliminate this as a p
ERROR - Black screen in CFX-Pre and CFD-Post
Published June 16th, 2021 by Caleb Scharf
Error The user experiences a black screen CFX-Pre and CFD-Post when working over Windows remote desktop. Description/Cause There is an issue in CFX-Pre and CFD-Post in Ansys 2019 R1 and 2019 R2 when connecting a PC or Virtual Machine remotely with Windows Remote Desktop. Note: there have been no reported similar issues for any earlier releases.
Setting Custom License Server Ports
Published June 16th, 2021 by Caleb Scharf
Description By default, the Ansys license server communicates over three different ports. We generally recommend allowing these Ansys services through the firewall by application whenever possible, however, there are occasions that can require you to change these default port settings. The most common scenario is having to set a static Vendor Daem
INFO - Product to License Feature Mapping Document
Published July 28th, 2021 by Caleb Scharf
Description Ansys' Product to License Feature Mapping Document will help you determine what specific license features (AKA increments) are included in your product license. Solution Customer Portal Access is required. Click Here for help logging into the Customer portal. Visit the Customer Portal > Downloads > Installation and Licensing
Add Firewall Exceptions for Ansys License Manager
Published May 29th, 2021 by Caleb Scharf
Description When the Ansys License Manager is installed, there are certain applications/ports on that computer that need to be manually allowed through the firewall before clients will be able to communicate and check out licenses successfully. This typically includes the Windows Firewall, but is required for other 3rd party firewalls that may be us
INFO - Ansys Hardware Recommendations
Published June 16th, 2021 by Caleb Scharf
Description Ansys's comprehensive suite of software places demands on computing and hardware resources that can vary significantly from one model to another. This article provides some high-level recommendations for purchasing computing hardware for simulation purposes. Factors that will determine the optimal computing hardware for your needs includ
HOW TO - Manually Reinstall Prerequisite Microsoft Software
Published June 16th, 2021 by Caleb Scharf
Description If you are experienced issue with Ansys software that is difficult to solve, the problem may be caused by a corrupt or missing pre-requisite software package that Ansys relies on in order to run properly. The most common ones we see are the MS Visual C++ Redistributable installations. Common Causes A hardware error corrupting these pr
HOW TO - Open a Command Prompt
Published June 28th, 2021 by Caleb Scharf
Description Opening a command prompt normally or as an administrator is necessary to perform a number of troubleshooting steps and only takes a few seconds. Even if you have administrative privilege's on a computer, if the steps call for an administrative command prompt, you still need to perform this step in order for certain commands to be run su
ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server
Published June 16th, 2021 by Caleb Scharf
Error In Ansys Electronics Desktop, the user receives an error that a feature failed to be enabled, and that Pro, Premium, Enterprise licenses exist on the server. Error Text: [error] Project:PhysicalPatch_improved_scinet, Design:HFSSDesign1 (DrivenModal), Failed to enable feature using current license settings. Note that Pro, Premium, Enterprise li
HOW TO - Gather Ansys Diagnostic Logs
Published June 16th, 2021 by Caleb Scharf
Description Ansys diagnostic logs contain information that can help SimuTech support troubleshoot any issues you may be experiencing. Logs can be gathered from the computer that the client software is installed on and from the computer that the license manager is installed on. Gather Both Client & Server Logs Whenever Possible The client and l
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