Contact Us
If you still have questions and are an active SimuTech customer, please submit a request.
Caleb Scharf
2
Article
Last Month
250.0%
INFO - Ansys License Server Commands
Published June 16th, 2021 by Caleb Scharf
Description Ansys has multiple utilities that can be run from the command line to gather useful information. This can sometimes be faster than using the different Ansys GUI tools to perform these same tasks. Solution You must have the Ansys Client or License server software installed on the machine for these commands to work. Run the commands i
HOW TO - Reset Your Ansys License File
Published June 16th, 2021 by Caleb Scharf
Description Removing and reinstalling your installed license file can resolve various issues, particularly if expired lease/evaluation licenses are installed. When an Ansys license file (.txt) is successfully installed from the License Management Center, it creates an installed license file (.lic) in the license files folder. This is the file th
HOW TO - Change/Move License Servers
Published June 16th, 2021 by Caleb Scharf
Description When an Ansys license is issued, it's keyed to a specific computer based on a hardware ID unique to that computer. This prevents the license from being installed on other computers and protects against unauthorized use of the license. If you need to move the Ansys License Manager to a different machine, you must first perform a "license
ERROR - Mechanical failed to open the database
Published October 30th, 2021 by Caleb Scharf
ERROR Mechanical is opened > Workbench is automatically launched first > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article > you click ok > in the background (with no indication to you) it attempts to load mechanical for several minutes > you fi
HOW TO - Gather License Server Host Info
Published June 16th, 2021 by Caleb Scharf
Description Before an Ansys license can be issued to a customer, the customer must first provide SimuTech with several pieces of information that come from the computer that will be running the Ansys License Manager. Also see License Server System Requirements if necessary. Solution First, determine which computer/server will host your Ansys licen
HOW TO - Verify the Integrity of Installation Files
Published June 16th, 2021 by Caleb Scharf
Description If your troubleshooting a stubborn issue with Ansys software, and have already re-installed the software once, it's possible the installation files used to install the software were either corrupted during the download or the extraction/unzip process. While this isn't common, it can occur and is a necessary step to eliminate this as a p
ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update
Published June 16th, 2021 by Caleb Scharf
Error ANSYS AEDT will not launch and does not indicate any error messages. After a reinstallation or product re-configuration, the following error can be seen. Error Text: Machine configuration failed ConfigureThisMachines.exe failed with error code 2: reg_ansysedt.exe: ERROR: Error 3221227010 reg_siwave.exe: ERROR: Error 3221227010 Description/Ca
HOW TO - Gather Ansys Diagnostic Logs
Published June 16th, 2021 by Caleb Scharf
Description Ansys diagnostic logs contain information that help SimuTech support troubleshoot technical Ansys issues. Logs can be gathered from the computer that the client software is installed on and from the computer that the license manager is installed on. Solution Tip Collecting both sets of logs gives us more information and leads to faster r
ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server
Published June 16th, 2021 by Caleb Scharf
Error In Ansys Electronics Desktop, the user receives an error that a feature failed to be enabled, and that Pro, Premium, Enterprise licenses exist on the server. Error Text: [error] Project:PhysicalPatch_improved_scinet, Design:HFSSDesign1 (DrivenModal), Failed to enable feature using current license settings. Note that Pro, Premium, Enterprise li
HOW TO - Check Ansys License Server Version
Published June 16th, 2021 by Caleb Scharf
Description This article will show you how to quickly identify what version your license server is running. Important If you are attempting to run client software that is newer than the license server software, it will not work and you will need to upgrade the Ansys License Server software in addition to having a valid license for that new versio
About
Published July 13th, 2021 by Caleb Scharf
SimuTech's Ansys Installation & Licensing Center is our public facing knowledge base designed to enhance our top ranking Ansys Technical Support with easy access to user friendly, on demand support content related to the setup and troubleshooting of Ansys software. We're continuously adding and updating content. Existing content is focused on
HOW TO - Reset Ansys License Preferences
Published June 15th, 2021 by Caleb Scharf
Description Ansys software has many licenses and features/increments (specific functionally within the software). These licenses can be checked out and used in many different ways and may have been customized based on a customer's specific scenario. If a user is unable to checkout an appropriate license, a license is unavailable or is experiencing
ERROR - Unable to connect to or start local server
Published October 15th, 2021 by Caleb Scharf
ERROR When in workbench > you attempt to open a file with LS-Dyna > you receive the following error message and or LS-Dyna is not found within the Workbench toolbox. Unable to connect to or start local server. Software & Version Workbench 2021 R1 *This example was taken from this version, but is not necessary limited to this version unless
Specifying an Ansys License Server
Published June 16th, 2021 by Caleb Scharf
Description For your client Ansys software to run, it must first connect to and obtain a license from an Ansys license server. If a license server was not specified during the client software installation or if the license server was moved or it's IP address was changed, you must set this information appropriately on the client machine. If you alr
HOW TO - Uninstall Ansys Software
Published June 15th, 2021 by Caleb Scharf
Description Completely and thoroughly uninstalling and then reinstalling Ansys software can often solve various issues that can arise when using Ansys software. Common Causes Not right clicking the setup file and selecting “Run as Administrator” at the time of install Not first unzipping the installation files A corrupt install due to a hardware/sof
INFO - Ansys License Manager Overview & Requirements
Published July 2nd, 2021 by Caleb Scharf
Description The Ansys network license manager/server is a stand alone application that hosts your license file and checks in and out licenses to one or many users over a network. It is a required application to run your Ansys software. It can be installed on the client machine for single user deployments but is most often installed on a dedicated m
Ansys Installation Guide (Start Here!)
Published May 28th, 2021 by Caleb Scharf
Description Ansys software requires several simple, but unique, steps to install correctly. Our detailed, but easy to follow instructions will help you download and install your Ansys software and ensure your installation is a success! Two applications are required to use Ansys. The License Manager and the Client Software . Deployment Methods
INFO - Ansys Hardware Recommendations & Supported 3rd Party Software
Published June 16th, 2021 by Caleb Scharf
Description Ansys's comprehensive suite of software places demands on computing and hardware resources that can vary significantly from one model to another. This article provides some high-level recommendations for purchasing computing hardware for simulation purposes. Factors that will determine the optimal computing hardware for your needs includ
HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
Published July 29th, 2021 by Caleb Scharf
Description While not common, the Windows firewall on an Ansys client computer can block or prevent the program from running properly. This is most commonly seen when using fluent and it's related MPI's that utilize the network. This can also occur on machines utilizing RSM. This guide will help you identify if the Windows Firewall is causing the is
HOW TO - Test & Fix License Manager Connectivity Issues
Published June 16th, 2021 by Caleb Scharf
Description Are you unable to checkout a license or properly open your Ansys software? This article will help you ensure the client can successfully communicate with the License Manager (aka License Server). Solution Step #1 - Test Connectivity with the License Manager Client Versions 2021 R2 & Later Two processes and ports must be running and
HOW TO - Check & Repair Windows Installation
Published June 16th, 2021 by Caleb Scharf
Description Ansys and other applications rely on Windows components to run properly. While not a common cause of Ansys errors, a corrupt or unhealthy Windows installation can cause problems with Ansys software such as applications not opening properly, windows crashing, blue screens, problems with windows updates not installing, application hangs o
INFO - Ansys 3rd Party Software & Hardware Support
Published June 17th, 2021 by Caleb Scharf
Description What is Ansys strategy and future plans for Operating System and platform support? What Operating Systems and version is Ansys compatible with? What 3DConnexion SpaceMouse products does Ansys support ? (an advanced computer mouse designed for CAD) What internet browsers and versions does Ansys support? What 3rd Party CAD Products Integra
Ansys Troubleshooting Guide
Published June 28th, 2021 by Caleb Scharf
Description Troubleshooting Ansys problems can be tricky! Our comprehensive troubleshooting guide will help you narrow down the cause of any Ansys problem and walk you through how to resolve it. Note: This guide is not directly applicable to: Ansys Cloud, Rocky, Remote Solver Manager (RSM), Granta, SCADE, Minerva or Twin Builder at this time. So
HOW TO - Troubleshoot Antivirus Software with Ansys
Published March 3rd, 2022 by Caleb Scharf
Description Does Ansys crash or hang up? Does Ansys not open at all when you launch it? Are you getting unexpected error messages? These symptoms can be caused by your antivirus software actively blocking Ansys while it's running or it could have blocked certain files from being installed that are now preventing the software from running properly
HOW TO - Reset Your Ansys Profile Folder
Published June 15th, 2021 by Caleb Scharf
Description If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder. This resets multiple application settings back to their default state. Thi
HOW TO - Identify what license features you are attempting to checkout
Published September 14th, 2021 by Caleb Scharf
Description When using Ansys software in a multi-user environment where you are sharing licenses with other users, or when you need borrow an Ansys license so you can use it while not connected to the license server, or when trying to determine why licenses can't checkout, understanding what license features/increments the client software is attemp
ERROR - Correctly-formatted Vendor Line Was Not Found
Published September 28th, 2021 by Caleb Scharf
ERROR When installing a new license file you receive this error: Did not upload file - Error: A correctly-formatted VENDOR line was not found in the license file. Software & Version Ansys License Manager 2021 R2 *This example was taken from this version, but is not necessary limited to this version unless otherwise noted in the description. De
ERROR - Could not connect to any license server. The server is down...
Published July 21st, 2021 by Caleb Scharf
ERROR When launching workbench > after the loading screen > you receive the following error message and are unable to use the software. Could not connect to any license server. The server is down or is not responsive ANSYSLI_SERVERS: 2325@YourLicenseServerName FLEXlm Servers: 1055@YourLicenseServerName Could not connect to license serv
ERROR - Project contains data that requires software modules not are not installed
Published August 24th, 2021 by Caleb Scharf
ERROR ANSYS Workbench This contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again. Module required file type: EngineeringData Module required for file type: MechanicalFiletype Description/Cause The structures package is not installed or the installation may be missing
Glossary
Published May 28th, 2021 by Caleb Scharf
This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A C I L P T Ansys Support Coodinator Aka "ASC" - the person who received your license file and the only person who has permissions to make license server changes. ASC Ansys Support C
Choosing a Remote Connection Type
Published June 16th, 2021 by Caleb Scharf
Description There are several different ways you can give users/Ansys clients access to your private Ansys License Server and or set users up to work remotely. Understanding your options will help you make the best selection. These options are not mutually exclusive and multiple options may be used simultaneously. Solution Remote Access Type Des
INFO - Setting up a VPN to an Ansys License Server
Published June 17th, 2021 by Caleb Scharf
Description In order to open and use Ansys software, you must be able to connect and remain connected to your Ansys License server. This means the client computer needs to be on the same network as the license server. When working from home or out of the office, it's common to use a VPN in order to access the license server. There are also other op
INFO - Ansys Account Roles & Permissions
Published June 17th, 2021 by Caleb Scharf
Description There are multiple roles that an Ansys user can have on an account. This chart includes those roles and what permissions each of those roles have. Solution Role Description Perform license server changes Customer Portal Access Download Software Manage Elastic Licensing / Cloud Users / Cloud Usage Reports Add/Remove/Manage Subscriptio
HOW TO - Quickly Fix Common Ansys Issues
Published June 28th, 2021 by Caleb Scharf
Description The following solutions are quick tasks that reset basic Ansys settings back to default, resolving many many common issues that can arise during normal use. Solution Reset Your Ansys Profile Folder (2 min) Reset Your Ansys License Preferences (2 min) Run the Product & CAD Configuration Manager (5 min)
ERROR - Connection Timed Out While Reading Data
Published October 30th, 2021 by Caleb Scharf
ERROR When opening Workbench, the loading screen is shown for several minutes, resulting in this timeout connection error. No tools load in the toolbox. Ansys Workbench Connection timed out while reading data. The application has stopped waiting for a reply. The l icense server may be experiencing a high demand or a temporary outage. Try again later
ERROR – Unable to Specify License Server in Version 2021 R1
Published July 27th, 2021 by Caleb Scharf
Error When using Ansys 2021 R1 software, after inputting the license server name in the Server 1 field: you are unable to test or save the settings and the field indicating an issue is highlighted in red. Description/Cause There is a known issue with dashes and other special characters in license server names in version 2021 R1. This issue is resolv
ERROR - Destination File Could not be Created
Published September 23rd, 2021 by Caleb Scharf
ERROR When installing Ansys from a zip file download, you receive this error when trying to run Setup.exe. Windows cannot complete the extraction. The destination file could not be created. Software & Version This error was given using the Structures 2021 R2 package but can be given with any of the zip file packages. Description/Cause This erro
ERROR - Temporary License Stops Working
Published December 29th, 2021 by Caleb Scharf
ERROR After installing an Ansys permanent license on top of a temporary license, you are only able to use the product licenses found in the permanent license. Temporary License - Any non permanent product license that expires after a set duration. Examples: Temporary (aka temp), Evaluation (aka eval), Tech Pool, Trial, Lease . The expiration da
HOW TO - Run Dell Hardware Diagnostics
Published October 24th, 2022 by Caleb Scharf
Description If you suspect your computer may have an issue with failing hardware (CPU, RAM, etc), you can run their pre-boot diagnostics utility which tests your hardware without using the operating system. Other manufacturers have similar utilities, but the specific instructions vary. Source - How to Run a Preboot Diagnostic Test on a Dell Comput
HOW TO - Stop/Start the Ansys License Manager
Published August 17th, 2021 by Caleb Scharf
Description Stopping, Starting or Restarting the License Manager service can be necessary when troubleshooting different problems with Ansys software and can be done in several ways. Solution Delete Warning for Multi-User Environments When restarting the server in a multi-user environment, the checkout/reservation status of all licenses will be rese
HOW TO - Borrow an Ansys License
Published June 16th, 2021 by Caleb Scharf
Description For situations where the client workstation will not be able to directly communicate with the license server for a period of time, such as a laptop going to a remote worksite, or someone working from home temporarily without a VPN, the Ansys Borrow Utility allows a user to borrow licenses that can then be used without their computer havi
ERROR - Ansys License Manager Won't Start
Published June 16th, 2021 by Caleb Scharf
Description There are multiple components and dependencies that that the Ansys License Server relies on in order to function properly. If you are unable to start the Ansys license manager, the following steps may help. Solution Verify you have a license file installed The license manager can't start otherwise. From the license server computer >
HOW TO - Set User License Privileges via an Options File
Published September 16th, 2021 by Caleb Scharf
Description Need to reserve a license so it's always available for a particular user, hostname, display name, group, etc.? Need to allow or deny the use of features to a user, group hostname, etc? Need to set the idle timeout for participating Ansys products and more? While this take a little time and consideration depending on your use case, thi
ERROR - 93317 Microsoft JScript runtime error
Published August 23rd, 2022 by Caleb Scharf
ERROR User attempts to open Mechanical from Workbench and gets the following error. Script Error Line: 93317 Error: Overflow Code: 800a0006 Source: Microsoft JScript runtime error Script: dockingPane.Options.FloatingFramesOpacity = 255 * (g_UIOptions_PaneOpacity / 100.0); Software & Version Ansys Workbench and Mechanical Description/Cause Clie
HOW TO - Open PowerShell
Published June 29th, 2021 by Caleb Scharf
Description Opening PowerShell is required to run certain troubleshooting commands. Solution
ERROR - Cannot return a borrowed license
Published June 16th, 2021 by Caleb Scharf
Error Unable to return a borrowed license. Ansys borrow utility hangs or freezes. Description/Cause This type of scenario is most often caused by a communication error between the client and the server while borrowing or returning a license. The Ansys borrow feature is sensitive to slow or high latency connections such as VPN connections or poor W
Accessing the Ansys Customer Portal
Published June 30th, 2021 by Caleb Scharf
Description The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more. There are two ways you can access the customer portal: Guest Account - Temporary Credentials are emailed to you during software trials Permanent Account (Alre
Setting Custom Ansys License Server/Firewall Ports
Published June 16th, 2021 by Caleb Scharf
Description By default, the Ansys license server communicates over three different ports. We recommend leaving these ports set to their default values and allowing these Ansys processes through the firewall by application whenever possible, however, there are occasions that can require you to change these default port settings. The most common sce
INFO - Ansys New License Terms & Conditions
Published August 18th, 2021 by Caleb Scharf
By installation of the product license file, you acknowledge use of the product is governed by the existing software license agreement. Any additional terms and conditions, including warranties, contained in any purchase order are null and void. If a new license key has been supplied for the Program, or if the Program is being converted or upgraded
Add Firewall Exceptions for Ansys License Manager
Published May 29th, 2021 by Caleb Scharf
Description When the Ansys License Manager is installed, there are certain applications/ports on that computer that need to be manually allowed through the firewall before clients will be able to communicate and check out licenses. This typically includes the Windows Firewall, but is required for other 3rd party firewalls that may be used such as Sy
ERROR - No valid INCREMENT lines were found
Published September 19th, 2021 by Caleb Scharf
ERROR When installing a license you receive the following error. Experienced on License Manager version 2021 R2. 2021/09/18 17:01:26: Did not upload file - Error: No valid INCREMENT lines were found in the license file Description/Cause This was caused because all product licenses in this file are temporary (leases/evaluations/tech pools) and have e
ERROR - Warning: No License Files Were Found in the following location...
Published October 1st, 2021 by Caleb Scharf
ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the installation status logs. ...WARNING: Because no license files were found in the following location, the 'ANSYS, Inc. License Manager' service was not able to be started C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files The ANSYS L
ERROR - Black screen in CFX-Pre and CFD-Post
Published June 16th, 2021 by Caleb Scharf
Error The user experiences a black screen CFX-Pre and CFD-Post when working over Windows remote desktop. Description/Cause There is an issue in CFX-Pre and CFD-Post in Ansys 2019 R1 and 2019 R2 when connecting a PC or Virtual Machine remotely with Windows Remote Desktop. Note: there have been no reported similar issues for any earlier releases.
HOW TO - Open a Command Prompt
Published June 28th, 2021 by Caleb Scharf
Description Opening a command prompt normally or as an administrator is necessary to perform a number of troubleshooting steps and only takes a few seconds. Even if you have administrative privilege's on a computer, if the steps call for an administrative command prompt, you still need to perform this step in order for certain commands to be run su
INFO - Ansys Versions & Release Dates
Published September 21st, 2021 by Caleb Scharf
Description This information can also be found on Ansys Webpage here: https://www.ansys.com/it-solutions/platform-support/previous-releases or https://www.ansys.com/it-solutions/platform-support Ansys Version Release Date 2022 R2 (22.2) July 7, 2022 2022 R1 (22.1) January 11, 2022 2021 R2 (21.2) July 20, 2021 2021 R1 (21.1) January 2021 2020
INFO - Technical License Server Changes in version 2021 R1
Published September 9th, 2021 by Caleb Scharf
Description Historically, Ansys has relied on three main processes and ports to communicate with clients - FlexLM, Vendor Daemon and Licensing Interconnect. Starting in version 2021 R1, Ansys simplified how the license server communicates with client software versions 2021 R1 and later and now relies on only two of these processes/ports (with one ra
HOW TO - Boot to Safe Mode
Published January 31st, 2022 by Caleb Scharf
Description Booting to safe mode may be necessary in order to troubleshoot problems related to corrupt system files or broken windows updates. Because safe mode only starts and run core/mandatory services, it can be helpful by allowing you to rule out any non-standard drivers, services and applications as the cause. This article will tell you how to
ERROR - License Manager Server Hangs/Locks Up
Published June 16th, 2021 by Caleb Scharf
Error You experience one or more of the following symptoms: Can't RDP to the license manager server running on Server 2019. License Manager server locks/hangs on a re-occurring / frequent basis. Ansys Licensing Tomcat (tomcat9.exe) service consumes an unusually high amount of memory. Description/Cause There is a known issue with the Tomcat servi
ERROR - Could not connect to any License Server
Published July 20th, 2021 by Caleb Scharf
ERROR When launching an Ansys application you receive the following error message and are unable to use the software. Could not connect to any license server. Please use ANSLIC_ADMIN to setup your license server. ANSYSLI_SERVERS: FLEXlm Servers: Description/Cause This error is often caused by not having any license server specified on the cl
HOW TO - Install Drivers & Updates
Published February 1st, 2022 by Caleb Scharf
Overview Outdated drivers and windows updates can cause software compatibly issues with Ansys and other software. While video/GPU drivers are more often the cause for Ansys related issues than system drivers and windows updates, that is not always the case and we still recommend installing all updates below when troubleshooting an issue. There are
ERROR - Failed to export NASTRAN file
Published June 16th, 2021 by Caleb Scharf
Error When using Ansys Mechanical 2021R1, exporting to a NASTRAN file fails with the following message: Error Text: "Failed to export NASTRAN file. Please refer to the messages for more information." Description/Cause There is a bug in Ansys 2021R1 that causes this if the customer doesn’t have an Enterprise level license. Solution Create a Syst
ERROR - Failed to get license for ncodedesktop
Published October 15th, 2021 by Caleb Scharf
ERROR When launching workbench, after the loading screen, you receive the following error message and are unable to see nCode tools in the toolbox. Failed to get license for ncodedesktop ANSYS LICENSE MANAGER ERROR - Failover feature 'Ansys nCode Level 1' is not available. Request name ancode_level1 does not exist in the licensing pool. No such feat
ERROR - This type of license file must be appended...
Published September 21st, 2021 by Caleb Scharf
ERROR When installing license file in the LMC > you receive the following error message: 2021/09/20 18:14:42: Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license file does not match the SERVER information in the exis
ERROR - Attempt to create the following configuration status file was unsuccessful
Published September 30th, 2021 by Caleb Scharf
ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...ERROR: Attempt to create the following configuration status file was unsuccessful. This could cause problems during future licensing configurations. C:\Program Files\ANSYS Inc\Shared Files\Licensing\ansysli_data\.co
ERROR - Pan and Tilt Don't Work / Choppy
Published December 30th, 2021 by Caleb Scharf
ERROR When attempting to pan and tilt using the middle mouse button and ctrl + middle mouse button, the model moves very choppy or not at all. Zoom works fine. Your browser does not support HTML5 video. Software & Version This error occurred when using Discovery 2021 R2, but internal experience says it's occurred once or twice in other product
HOW TO - Troubleshoot a Windows Bluescreen (BSOD)
Published October 6th, 2022 by Caleb Scharf
Description The infamous Windows Bluescreen can be tricky to troubleshoot. This article is a comprehensive list of how to troubleshoot this problem. Solution To reduce the downtime the user experiences, many of these steps should be performed simultaneously and during the same troubleshooting session. Initial Questions to Ask the User If this is
ERROR - Icepak Classic Won't Launch
Published June 16th, 2021 by Caleb Scharf
Error When launching Icepack classic 2019R3 and earlier you receive an error and the application won't launch. Error Text: ANSYS LICENSE MANAGER ERROR:Capability ANSYS IcePak does not exist in the ANSYS licensing pool. None Of the products enabling this capability are available in the specified license path: Failed to get license ice-pak: ret
INFO - Is Ansys affected by the Log4j vulnerability?
Published December 13th, 2021 by Caleb Scharf
Description Log4J, a level 10 security vulnerability, was discovered on December 9, 2021 and IT departments across the world have been scrambling to patch this severe vulnerability. So the question is, is Ansys software vulnerable? Solution Ansys is actively investigating this vulnerability for any impact it may have on their software product line
ERROR - Not connected to a server for Licensing Client Proxy actions
Published October 30th, 2021 by Caleb Scharf
ERROR Workbench is opened > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article > you select ok and then the error below appears and no tools appear in the toolbox. Not connected to a server for Licensing Client Proxy actions. Software & Version Workbe
HOW TO - Verify Licenses Can be Checked Out
Published June 16th, 2021 by Caleb Scharf
Description If your Ansys software won't open, opens but all features don't work, the Workbench toolbox menu doesn't load or you experience other licensing related errors, this article can help you resolve these and other licensing/checkout related issues. Solution Step #1 - Verify Client has the Correct Server Specified Double check you have the co
ERROR - Attempt to populate the CVD 'license_files' directory...
Published September 30th, 2021 by Caleb Scharf
ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...WARNING: Attempt to populate the CVD 'license_files' directory did not find a legacy ANSYS license file at the following location: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license.dat Software & Version
HOW TO - View Current License Usage/Status
Published June 16th, 2021 by Caleb Scharf
Description In a multi-user environment where licenses are being shared, it can often be helpful to see who has different licenses checked out. There are several ways you can do this. Solution Note - If you are unsure what license increments/features you are trying to checkout, please see HOW TO - Identify what license features you are attempting
HOW TO - View Historical License Usage
Published June 16th, 2021 by Caleb Scharf
Description Viewing what licenses are being used and by whom and seeing this data over time can be helpful to identify how to make better use of your existing licenses or help you determine if and how many additional licenses need to be purchased to insure your engineers stay productive. The Ansys license manager has several ways of viewing this inf
ERROR - Workbench Toolbox Does Not Load
Published September 28th, 2021 by Caleb Scharf
ERROR When opening Workbench 2021 R2 you receive connection errors and or the toolbox doesn't load correctly or hangs all together when launching. Connection timed out while reading data. The application has stopped waiting for a reply. The License server may be experiencing a high demand or a temporary outage. Try again later. Not connected to a s
ERROR - Unable to check out feature: motorcad
Published June 16th, 2021 by Caleb Scharf
Error When opening MotorCAD, the user gets the following error. Error Text: Checking Motor-CAD License Unable to check out feature: motorcad ANSYS LICENSE MANGER ERROR ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565 Description/Cause Other users can successfully connect to the license server successfully and there
HOW TO - Troubleshoot Windows Update Errors
Published January 30th, 2022 by Caleb Scharf
Description In addition to not receiving important Security, Bug and Performance fixes, if Windows updates are not installing properly, this can indicate that your Windows Installation is not healthy. If your Windows installation is not healthy, this underlying problem can cause Ansys and other application not to function properly. The steps in thi
HOW TO - Edit Your Windows Host File
Published October 15th, 2021 by Caleb Scharf
Description When a computer can communicate with the license server via IP address, but not via hostname/computer name, this indicates a problem with your DNS server configuration (we commonly see VPN's having this problem). Resolving the root cause of problematic DNS resolution is the recommended solution, as other users are likely equally affected
HOW TO - Run Product & CAD Configuration Manager
Published June 16th, 2021 by Caleb Scharf
Description If Ansys software isn't opening or components are missing or not functioning as expected, running the Ansys "Product & CAD Configuration" tool can solve many common issues. Common Causes: Improper or corrupt Ansys installation files or settings. Solution From the Start Menu, browse to the folder ANSYS [Most Recent Version Installed]
Install an Ansys License File
Published June 15th, 2021 by Caleb Scharf
Description You must install your Ansys license file on your License Server before clients can check out a license. The license file is initially delivered via email as a .txt file to the primary account contact, called the Ansys Support Coordinator (ASC). By default, the file name is in a format that will look similar to this: “license-ansys_hybri
HOW TO - Manually Reinstall Prerequisite Microsoft Software
Published June 16th, 2021 by Caleb Scharf
Description If you are experiencing an issue with Ansys software that is difficult to solve, the problem may be caused by a corrupt or missing pre-requisite software package that Ansys relies on in order to run properly. The most common ones we see are the MS Visual C++ Redistributable installations. Common Causes A hardware error corrupting thes
INFO - Product to License Feature Mapping Document
Published July 28th, 2021 by Caleb Scharf
Description Ansys' Product to License Feature Mapping Document will help you determine what specific license features (AKA increments) are included in your product license. Solution Customer Portal Access is required. Click Here for help logging into the Customer portal. Visit the Customer Portal > Downloads > Installation and Licensing
INFO - Is a Evaluation/Temporary License Borrowable?
Published June 16th, 2021 by Caleb Scharf
Description Is an evaluation license (AKA - trial license, temp key, eval license, etc.) borrowable? Solution Evaluation licenses are not borrowable.
Make Your Ansys License Server Public Facing (BYOL)
Published June 16th, 2021 by Caleb Scharf
Description Generally, setting up a VPN to the network where your Ansys license server is installed, is the most common way for Ansys clients to access the license server so they can work remotely. There are also several other solutions you can read about Choosing a Remote Connection Type . However, there are three common scenarios where you may n
HOW TO - Setup Ansys Remote Solve Manager (RSM)
Published June 16th, 2021 by Caleb Scharf
Description Ansys Remote Solve Manager (RSM) is one of the most useful tools available in Ansys Workbench. The video series below provides step-by-step procedures in setting up the various components of RSM. Why use RSM? To submit Ansys jobs to a remote, typically more powerful computer for solution. To submit Ansys jobs on a local computer for an i
ERROR - Could not save server and port to file
Published September 21st, 2021 by Caleb Scharf
ERROR When attempting to specify a license server in the Ansys Client License Settings app > You receive the following error message after clicking Save: Could not save server and port to file: C:\Program Files\ANSYS Inc\Shared Files/Licensing/ansyslmd.ini Software & Version Ansys Licensing Client Settings 2021 R2 *This example was taken from
ERROR - Hostid in the license file is not a valid hostid
Published September 19th, 2021 by Caleb Scharf
ERROR When installing a new license file you receive the following error. Experienced on License Manager Version 2021 R2. 2021/09/18 17:07:45: Did not upload file - Error: The hostid in the license file is not a valid hostid for this license server machine. Description/Cause Possible Causes: Your attempting to install a license file that was issued
Load More