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  • Home
  • Installation

    • Installation Guides

      • Ansys Download & Installation Guide (Start Here!)
      • HOW TO - Download & Install Ansys Student
      • HOW TO - Access the Ansys Customer Portal / Ansys Account
    • Setup Tasks

      • HOW TO - Obtain Your Ansys License File
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
      • HOW TO - Install an Ansys License Key/File
      • HOW TO - Specify an Ansys License Server
      • HOW TO - Set Custom/Static License Server Ports
      • HOW TO - Install Ansys' Required Linux Packages & Libraries
      • HOW TO - Gather License Server Host Info
      • HOW TO - Integrate Electronics with Ansys Workbench
      • HOW TO - Add Elastic Licensing in Client Licensing Settings
      • HOW TO - Change Discovery Licensing Mode
    • Requirements & Info

      • INFO - How to Work Remotely with Ansys
      • INFO - Ansys License Manager Overview & System Requirements
    • Optional Configurations

      • HOW TO - Set User License Privileges via an Options File
      • HOW TO - Modify the License Timeout Setting in Options File
      • HOW TO - Create an ansyslmd.opt OPTIONS file
      • HOW TO - Make an Ansys License Server Public Facing (BYOL)
    • Uninstallation

      • HOW TO - Uninstall Ansys Software
      • HOW TO - Comprehensively Reinstall Ansys
  • Troubleshooting

    • Troubleshooting Guides

      • Ansys Troubleshooting Guide
      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Fix Ansys License Checkout Errors
      • HOW TO - Fix Ansys Application Errors & Issues
    • License Manager Connectivity

      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Verify the License Manager is Running
      • HOW TO - Identify if other software is using the same ports Ansys uses?
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Manually Reset Your Specified License Servers File (ansyslmd.ini)
    • License Checkout Issues

      • HOW TO - Fix Ansys License Checkout Errors
      • HOW TO - Check Ansys License Server Version
      • HOW TO - Verify your license is valid & not expired
      • HOW TO - Reset Ansys License Preferences
      • HOW TO - Reset Your Ansys License File
      • HOW TO - Reset Ansys Settings to Default
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Identify what license features you are attempting to checkout
      • HOW TO - Restore an Ansys license backup file
      • HOW TO - Release a Stuck/Reserved/Abandoned License
      • HOW TO - Access the Ansys License Management Center from Other Computers
      • ERROR - Request Name 1 Does Not Exist in the Licensing Pool
    • Application Functionality Issues

      • HOW TO - Fix Ansys Application Errors & Issues
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Update Drivers & Software
      • HOW TO - Run Product & CAD Configuration Manager
      • HOW TO - Verify the Integrity of Installation Files
      • HOW TO - Manually Reinstall Prerequisite Microsoft Software
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Troubleshoot Antivirus/EDR Software with Ansys
      • HOW TO - Create a Cube & Apply Gravity
      • HOW TO - Review Windows Event Logs for Clues
    • Windows OS / Hardware Issues

      • HOW TO - Check & Repair Windows Installation
      • HOW TO - Update Drivers & Software
      • HOW TO - Troubleshoot a Windows Bluescreen (BSOD)
      • HOW TO - Troubleshoot Windows Update Errors
      • HOW TO - Run Dell Hardware Diagnostics
      • HOW TO - Boot to Safe Mode
      • HOW TO - Review Windows Event Logs for Clues
    • CAD Plugin Issues

      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Review Windows Event Logs for Clues
      • HOW TO - Run Product & CAD Configuration Manager
    • Project Specific Issues

      • HOW TO - Rule out your Model, Ansys Version & Computer as the Cause
    • Uninstallation Guides

      • HOW TO - Uninstall Ansys Software
      • HOW TO - Comprehensively Reinstall Ansys
    • Other Tasks

      • HOW TO - Open a Command Prompt
      • HOW TO - Open PowerShell
      • HOW TO - Edit Your Windows Host File
      • HOW TO - Create an Environment Variable
      • HOW TO - Review Windows Event Logs for Clues
    • Diagnostic Logs

      • HOW TO - Gather Ansys Diagnostic Logs
      • INFO - Ansys Diagnostic Logs Cheat Sheet
      • HOW TO - Review Windows Event Logs for Clues
  • Errors & Solutions

    • ERROR - Ansys License Manager Won't Start
    • ERROR - Capability ANSYS IcePak does not exist in the ANSYS licensing pool.
    • ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update
    • ERROR - Cannot return a borrowed license
    • ERROR - Black screen in CFX-Pre and CFD-Post
    • ERROR - License Manager Server Hangs/Locks Up
    • ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server
    • ERROR - Failed to export NASTRAN file
    • ERROR - Unable to check out feature: motorcad
    • ERROR - Could not connect to any License Server
    • ERROR - Could not connect to any license server. The server is down...
    • ERROR - Elastic Licensing Remains Disabled After Configuration as Administrator
    • ERROR – Unable to Specify License Server in Version 2021 R1
    • ERROR - Project contains data that requires software modules not are not installed
    • ERROR - Hostid in the license file is not a valid hostid
    • ERROR - This type of license file must be appended...
    • ERROR - Could not save server and port to file
    • ERROR - Destination File Could not be Created
    • ERROR - Capability ANSYS SpaceClaim Direct Modeler Does Not Exist...
    • ERROR - No Valid Inventor Installation Detected
    • ERROR - No valid INCREMENT lines were found
    • ERROR - Correctly-formatted Vendor Line Was Not Found
    • ERROR - Workbench Toolbox Does Not Load
    • ERROR - Attempt to create the following configuration status file was unsuccessful
    • ERROR - Attempt to populate the CVD 'license_files' directory...
    • ERROR - Warning: No License Files Were Found in the following location...
    • ERROR - Failed to get license for ncodedesktop
    • ERROR - Unable to connect to or start local server
    • ERROR - Not connected to a server for Licensing Client Proxy actions
    • ERROR - Mechanical failed to open the database
    • ERROR - Temporary License Stops Working
    • ERROR - Pan and Tilt Don't Work / Choppy
    • ERROR - "FATAL ERROR: Port 1084 is in use." when installing Ansys License Manager
    • ERROR - Connection Timed Out While Reading Data
    • ERROR - Not Enough HPC Parallel Licenses
    • ERROR - Translator Installation for CATIA V5 and SOLIDWORKS Import not Found
    • ERROR - "Ansys BladeModeler" Not Available When Opening DesignModeler
    • ERROR - 93317 Microsoft JScript runtime error
    • ERROR - Creo Toolkit Startup Errors
    • ERROR - Linux - Error While Loading Shared Libraries
    • ERROR - Importing Mesh from SpaceClaim to Fluent
    • ERROR - Unable to Attach Geometry from Creo
    • ERROR - License Server Lost for X Minutes
    • ERROR - Failover feature 'Discovery - level 1' is not available
    • ERROR - Cannot submit Ansys Cloud jobs
    • ERROR - Mechanical Crashes when using Image to File
    • ERROR - SpaceClaim Structure Tree Items Disappear
    • ERROR - Failed to stop the license manager
    • ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst
    • ERROR - Fluent Launcher Crashes
    • ERROR - spawn lmutil ENOENT
    • ERROR - LoadLibrary failed with error 87
    • ERROR - Required addins could not be loaded
    • ERROR - Proxy process identifier could not be determined
    • ERROR - Licensed Number of Users Already Reached
    • ERROR - Cannot Borrow a License
    • ERROR - This license file will not be installed
    • ERROR - Request name disco_level1 does not exist in the licensing pool
    • ERROR - Port number are not the same in all license files
    • ERROR - The required license file was not found
    • ERROR - "Unable to attach geometry file" (SolidWorks)
    • ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"
    • ERROR - HTTP Error When Gathering Diagnostics
    • ERROR - Workbench plugin for Inventor does not work
    • ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)
    • ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)
    • ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration
    • ERROR - Switching Network Connections Checks Out Another License
    • ERROR - Failover Feature 'Ansys electronics_desktop' is not available
    • ERROR - Laptop battery drains excessively or gets very hot
    • ERROR - Problem during getAllQueues
    • ERROR - Can't Edit Mech Contours
    • ERROR - Script Error When Opening Mechanical From Workbench
    • ERROR - No Customers Found in Licensing Portal
    • ERROR - Please contact your sales representative to request a machine change
    • ERROR - Failover feature Ansys IcePak is not available
    • ERROR - Software modules are not installed
    • ERROR - cx_Freeze: Python error / ImportError: DLL load failed
    • ERROR - No license for OpticStudio was found
    • ERROR - Newton-Raphson Residuals for the incomplete solution cannot be loaded
    • ERROR - Update failed for the Setup component in skin assy
    • INFO - Issues Using OneDrive, Dropbox, etc.
    • ERROR - Hostname is not a valid hostname, exiting
    • ERROR - Fatal Error Opening Workbench Files
    • ERROR - An unexpected error (SIG$SEGV) ...
    • ERROR - Request Name 1 Does Not Exist in the Licensing Pool
  • How To's

    • Administrative Tasks

      • HOW TO - Change/Move License Servers
      • HOW TO - Gather License Server Host Info
      • HOW TO - Add users to Ansys Licensing Portal
      • HOW TO - Obtain Elastic License Server Credentials
      • HOW TO - Locate Your Ansys Customer #
      • HOW TO - Change the Hostname of an Ansys License Server
    • Reporting & Usage Stats

      • HOW TO - View License Usage & Status
      • HOW TO - Review License Usage Data from a Different Computer
    • License Borrowing

      • HOW TO - Borrow an Ansys License
      • ERROR - Cannot Borrow a License
    • Other

      • HOW TO - Stop/Start the Ansys License Manager
      • HOW TO - Compress/Extract Data Using 7zip
      • HOW TO - Open the Ansys License Management Center
      • HOW TO - Enable Shared Web Licensing in License Settings
    • HOW TO - Enable Shared Web Licensing in License Settings
  • Info

    • INFO - Ansys License Server Commands
    • INFO - Is a Evaluation/Temporary License Borrowable?
    • INFO - Ansys Hardware Recommendations & Supported 3rd Party Software
    • INFO - Setting up a VPN to an Ansys License Server
    • INFO - Ansys 3rd Party Software & Hardware Support
    • INFO - Ansys Account Roles & Permissions
    • INFO - Ansys License Manager Overview & System Requirements
    • INFO - How to Work Remotely with Ansys
    • INFO - Ansys Resources & Portals Guide
    • INFO - Product to License Feature Mapping Document
    • INFO - Ansys New License Terms & Conditions
    • INFO - Technical License Server Changes in version 2021 R1
    • INFO - Ansys Version & Release Date History
    • SimuTech Online Training Course Checklist
    • INFO - Is Ansys affected by the Log4j vulnerability?
    • INFO - Understanding Ansys License Files (ansyslmd.lic)
    • INFO - Understanding Ansys License Checkout
    • INFO - Can I install Ansys on a secondary hard drive?
    • INFO - What is license sharing and how do I use it?
    • INFO - What happens when you lose connection to an Ansys license server?
    • INFO - Getting Started with Ansys Gateway powered by AWS
    • INFO - Ansys Shared Web Licensing
    • INFO - Ansys Diagnostic Logs Cheat Sheet
    • HOW TO - Review Windows Event Logs for Clues
  • Remote Solve Manager

    • HOW TO - Setup Ansys Remote Solve Manager (RSM)
    • HOW TO - Verify No Ans.Rsm Processes are Running
    • INFO - Remote Solve Manager Roles & Terminology
    • HOW TO - Install the RSM Launcher Service
    • HOW TO - Uninstall the RSM Launcher Service
    • HOW TO - Install Remote Solve Manager Standalone Services (RSM)
    • HOW TO - Uninstall Remote Solve Manager (RSM)
    • RSM Installation Quick Start Guide (Windows)
    • HOW TO - Fix a Stuck Job (ARC, Linux)
  • Employee Login

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Caleb

Caleb Scharf

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Caleb articles

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  • Remote Solve Manager

ERROR - Unable to connect to or start local server

Published October 15th, 2021 by Caleb Scharf

ERROR When in workbench > you attempt to open a file with LS-Dyna > you receive the following error message and or LS-Dyna is not found within the Workbench toolbox. Unable to connect to or start local server. Software & Version Workbench 2021 R1 *This example was taken from this version, but is not necessary limited to this version unless

6978 Views 1 min

HOW TO - Specify an Ansys License Server

Published June 16th, 2021 by Caleb Scharf

Description For your client Ansys software to run, it must first connect to and obtain a license from an Ansys License Server.  If a license server was not specified during the client software installation or if the license server was moved or it's IP address was changed, you must set this information appropriately on the client machine.  If you alr

12076 Views 4 min

HOW TO - Download & Install Ansys Student

Published July 22nd, 2023 by Caleb Scharf

Description Used by millions around the world, students can take advantage of Ansys' free engineering software for homework, capstone projects and student competitions. Their renewable products can be downloaded at no cost by students across the globe and installed on any supported MS Windows 64-bit machine. Solution Ansys Student Versions | Free St

451 Views 1 min

HOW TO - Reset Ansys License Preferences

Published June 15th, 2021 by Caleb Scharf

Description Ansys software has many licenses and features/increments (specific functionally within the software). These licenses can be checked out and used in many different ways and may have been customized based on a customer's specific scenario.  If a user is unable to checkout an appropriate license, a license is unavailable or is experiencing

13310 Views 2 min

HOW TO - Setup Ansys Remote Solve Manager (RSM)

Published June 16th, 2021 by Caleb Scharf

Description Ansys Remote Solve Manager (RSM) is one of the most useful tools available in Ansys Workbench. The video series below provides step-by-step procedures in setting up the various components of RSM. Why use RSM? To submit Ansys jobs to a remote, typically more powerful computer for solution. To submit Ansys jobs on a local computer for an i

14612 Views 16 Likes 1 min

HOW TO - View License Usage & Status

Published June 16th, 2021 by Caleb Scharf

Description In a multi-user environment where licenses are being shared, it can often be helpful to see who has different licenses checked out, both at the current moment and overtime.  There are several ways you can do this. Solution View Current Usage Via Client GUI - 2021 R2 & After Windows Search> search for Ansys Client Licensing Setting

7117 Views 1 min

HOW TO - Uninstall Ansys Software

Published June 15th, 2021 by Caleb Scharf

Description Completely and thoroughly uninstalling and then reinstalling Ansys software can often solve various issues that can arise when using Ansys software. Common Causes Not right clicking the setup file and selecting “Run as Administrator” at the time of install Not first unzipping the installation files A corrupt install due to a hardware/sof

14842 Views 16 Likes 3 min

INFO - Can I install Ansys on a secondary hard drive?

Published February 1st, 2023 by Caleb Scharf

Description If you're running out of space on your C-Drive or maybe prefer to install applications on a different drive, you may be wondering if it's possible and supported to install Ansys on a secondary hard drive. Solution Can I install Ansys on a secondary hard drive? Yes.  There is no issues or concerns with installing Ansys on a secondary loca

268 Views 1 min

HOW TO - Run Dell Hardware Diagnostics

Published October 24th, 2022 by Caleb Scharf

Description If you suspect your computer may have an issue with failing hardware (CPU, RAM, etc), you can run their pre-boot diagnostics utility which tests your hardware without using the operating system.  Other manufacturers have similar utilities, but the specific instructions vary.  Source - How to Run a Preboot Diagnostic Test on a Dell Comput

4326 Views 1 min

ERROR - Ansys License Manager Won't Start

Published June 16th, 2021 by Caleb Scharf

Description There are multiple components and dependencies that that the Ansys License Server relies on in order to function properly. If you are unable to start the Ansys license manager, the following steps may help.  Solution Search our KB for your exact error message for targeted solutions Verify you have a  license file installed  The license m

9120 Views 1 min

HOW TO - Test & Fix License Manager Connectivity Issues

Published June 16th, 2021 by Caleb Scharf

Description The Ansys License Manager communicates with clients using three different services & ports.  If the client can't communicate with all three of these services, it won't work properly. This article will help you resolve all network communication issues. Don't Rely on the "Test" Button This test doesn't test all communication.It only te

16963 Views 5 min

ERROR - Hostid in the license file is not a valid hostid

Published September 19th, 2021 by Caleb Scharf

ERROR When installing a new license key/file, you receive the following error.   2021/09/18 17:07:45: Did not upload file - Error: The hostid in the license file is not a valid hostid for this license server machine. Software & Version License Manager Version 2021 R2 *This documented instance of this error occurred in this version but is not nec

17240 Views 13 Likes 1 min

ERROR - Mechanical failed to open the database

Published October 30th, 2021 by Caleb Scharf

ERROR Mechanical is opened > Workbench is automatically launched first > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article‍ > you click ok > in the background (with no indication to you) it attempts to load mechanical for several minutes > you fi

14813 Views 1 min

ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"

Published January 13th, 2023 by Caleb Scharf

ERROR When installing Ansys, you receive the following error message.  There was a problem installing the following prerequisites: MS ASP.NET Hosting Bundle 6.0.8 Would you like to re-try? If the installation of the prerequisites fails after multiple attempts, please attempt to install the prerequisites yourself, or contact your system administrator

5750 Views 55 Likes 1 min

ERROR - Attempt to populate the CVD 'license_files' directory...

Published September 30th, 2021 by Caleb Scharf

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...WARNING: Attempt to populate the CVD 'license_files' directory did not find a legacy ANSYS license file at the following location: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license.dat Software & Version

2683 Views 1 min

HOW TO - Gather License Server Host Info

Published June 16th, 2021 by Caleb Scharf

Description Before an Ansys license can be issued to a customer, the customer must first provide SimuTech with several pieces of information that come from the computer that will be running the Ansys License Manager. Solution Windows Flagship Ansys Products Step #1 - Select Deployment Method & Host Computer Select your Deployment Method from the

15184 Views 11 Likes 3 min

INFO - Ansys Hardware Recommendations & Supported 3rd Party Software

Published June 16th, 2021 by Caleb Scharf

Description Ansys's comprehensive suite of software places demands on computing and hardware resources that can vary significantly from one model to another. This article provides some high-level recommendations for purchasing computing hardware for simulation purposes. Factors that will determine the optimal computing hardware for your needs includ

47729 Views 106 Likes 6 min

Ansys Download & Installation Guide (Start Here!)

Published May 28th, 2021 by Caleb Scharf

Description Ansys software requires several simple, but unique, steps to install correctly.  Our detailed, but easy to follow instructions will help you download and install your Ansys software and ensure your installation is a success!   Solution Windows Flagship Ansys Products Step #1 - Preparation & Requirements Tip Skip straight to the Step

47967 Views 44 Likes 7 min

HOW TO - Stop/Start the Ansys License Manager

Published August 17th, 2021 by Caleb Scharf

Description Stopping, Starting or Restarting the License Manager service can be necessary when troubleshooting different problems with Ansys software and can be done in several ways. Solution Warning for Multi-User Environments When restarting the server in a multi-user environment, the checkout/reservation status of all licenses will be reset on th

8899 Views 2 min

INFO - Ansys License Server Commands

Published June 16th, 2021 by Caleb Scharf

Description Ansys has multiple utilities that can be run from the command line to gather useful information.  This can sometimes be faster than using the different Ansys GUI tools to perform these same tasks.   Solution You must have the Ansys Client or License server software installed on the machine for these commands to work.   Run the commands i

7826 Views 1 min

HOW TO - Install an Ansys License Key/File

Published June 15th, 2021 by Caleb Scharf

Description You must install your Ansys license key on your License Server before clients can check out licenses.  If you need help obtaining your license file, click HERE.  If your file was file emailed to you (vs downloaded from the Ansys License Portal), the format that will look similar to this: license-ansys_hybrid_07162019_055853_993_PM.txt  

11334 Views 12 Likes 1 min

ERROR - Laptop battery drains excessively or gets very hot

Published December 5th, 2022 by Caleb Scharf

ERROR Your battery drains faster than expected when unplugged, or your computer gets very hot to the touch after being left in your computer bag. Software & Version Windows 10 and 11 Description/Cause By default, Microsoft enables moderns standby on all Windows computers. This allows the computer to wake up and install updates while your compute

1414 Views 1 min

ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)

Published April 14th, 2023 by Caleb Scharf

ERROR When launching SpaceClaim the following error occurs: Request name disco_level1 does not exist in the licensing pool. No such feature exists. Feature: disco_level1 LicensePath: 1055@<LicesenManagerHostName> FlexNet Licensing Error: -5,147 Software & Version SpaceClaim 2023R1 *This documented instance of this error occurred in this ve

1984 Views 1 min

INFO - Ansys Version & Release Date History

Published September 21st, 2021 by Caleb Scharf

Description This information can also be found on Ansys Webpage: https://www.ansys.com/it-solutions/platform-support/previous-releases https://www.ansys.com/it-solutions/platform-support   Ansys Version Release Date 2023 R2 (23.2) July 10, 2023 2023 R1 (23.1) January 26, 2023 2022 R2 (22.2) July 7, 2022 2022 R1 (22.1)  January 11, 2022 2021 R2 (21.2

4367 Views 1 min

ERROR - Could not connect to any License Server

Published July 20th, 2021 by Caleb Scharf

ERROR When launching an Ansys application you receive the following error message and are unable to use the software. Could not connect to any license server. Please use ANSLIC_ADMIN to setup your license server.     ANSYSLI_SERVERS:     FLEXlm Servers: Description/Cause This error is often caused by not having any license server specified on the cl

3429 Views 1 min

ERROR - Not connected to a server for Licensing Client Proxy actions

Published October 30th, 2021 by Caleb Scharf

ERROR Workbench is opened > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article‍ > you select ok and then the error below appears and no tools appear in the toolbox. Not connected to a server for Licensing Client Proxy actions. Software & Version Workbe

2347 Views 1 min

HOW TO - Verify the License Manager is Running

Published August 27th, 2023 by Caleb Scharf

Description This article will show you how to confirm that the Ansys License Manager is up and running.  Solution These steps must be performed on the License Manager Computer.  Open the Ansys License Management Center (Must Right Click & Run as Administrator) Select View Status/Start/Stop License Manager > Verify all 3 services are running.

227 Views 1 min

ERROR - Newton-Raphson Residuals for the incomplete solution cannot be loaded

Published August 23rd, 2023 by Caleb Scharf

ERROR Strange behavior over several days was noticed.  Several solutions stop in the middle of converging with either the error shown below or with a SEGV error.   Ansys Workbench - Warning The solver did not generate valid result files so theNewton-Raphson Residuals for the incomplete solutioncannot be loaded.   Software & Version Workbench 202

224 Views 1 min

ERROR - Correctly-formatted Vendor Line Was Not Found

Published September 28th, 2021 by Caleb Scharf

ERROR When installing a new license file you receive this error: Did not upload file - Error: A correctly-formatted VENDOR line was not found in the license file. Software & Version Ansys License Manager 2021 R2 *This example was taken from this version, but is not necessary limited to this version unless otherwise noted in the description.   De

5568 Views 1 min

HOW TO - Gather Ansys Diagnostic Logs

Published June 16th, 2021 by Caleb Scharf

Description Ansys diagnostic logs contain information that help SimuTech support troubleshoot technical Ansys issues. Logs can be gathered from the computer that the client software is installed on and from the computer that the license manager is installed on. Solution Tip Collecting both sets of logs gives us more information and leads to faster r

13565 Views 3 min

HOW TO - Troubleshoot Windows Update Errors

Published January 30th, 2022 by Caleb Scharf

Description In addition to not receiving important Security, Bug and Performance fixes, if Windows updates are not installing properly, this can indicate that your Windows Installation is not healthy.  If your Windows installation is not healthy, this underlying problem can cause Ansys and other application not to function properly. The steps in thi

2341 Views 3 min

ERROR - Unable to check out feature: motorcad

Published June 16th, 2021 by Caleb Scharf

Error When opening MotorCAD, the user gets the following error. Error Text: Checking Motor-CAD License Unable to check out feature: motorcad ANSYS LICENSE MANGER ERROR ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565 Description/Cause Other users can successfully connect to the license server successfully and there

3195 Views 1 min

HOW TO - Check Ansys License Server Version

Published June 16th, 2021 by Caleb Scharf

Description This article will show you how to quickly identify what version your license server is running.  Important If you are attempting to run client software versions prior to 2020R1, and don't have the same or newer version license manager, it will not work and you will need to upgrade the Ansys License Server software‍ ,‍ in addition to havi

10322 Views 1 min

HOW TO - Obtain Your Ansys License File

Published June 22nd, 2023 by Caleb Scharf

Description After purchasing an Ansys product, you will obtain your Ansys license file(s) in one of two ways, not both. Email attachment from SimuTech (Most Common) Download via the Ansys Licensing Portal - Instructions sent via Email (Limited Customer Access at This Time) After purchasing a product, you will either be emailed your license file dire

1172 Views 3 min

HOW TO - Rule out your Model, Ansys Version & Computer as the Cause

Published April 12th, 2023 by Caleb Scharf

Description The software installation isn't always the problem.  The model/project, Ansys Version and OS/Computer can also be the cause of errors. The following steps, which should be performed sequentially, will help you rule out the model, Ansys version and computer as the cause.  Solution Tip For the best results, we recommend performing these st

786 Views 1 min

HOW TO - Compress/Extract Data Using 7zip

Published March 3rd, 2023 by Caleb Scharf

Description Compressing large data sets into one or multiple archive files (.7zip) before transferring them can make the process easier, faster and more reliable.  The specific benefits are:  Takes thousands of files and compresses them into only one or several archive files, allowing them to be handled more easily by file transfer tools. Reduces tr

572 Views 1 min

HOW TO - Fix Ansys License Checkout Errors

Published June 16th, 2021 by Caleb Scharf

Description If your Ansys software won't open, opens but all features don't work, the Workbench toolbox menu doesn't load or you experience other licensing related errors, this article can help you resolve these and other licensing/checkout related issues. Rule Out Possible Causes Want a Quick Solution? Search your error message on the Installation

7268 Views 2 min

HOW TO - Run Product & CAD Configuration Manager

Published June 16th, 2021 by Caleb Scharf

Description If Ansys software isn't opening or components are missing or not functioning as expected, running the Ansys "Product & CAD Configuration" tool can solve many common issues. Common Causes: Improper or corrupt Ansys installation files or settings. Solution From the Start Menu, browse to the folder ANSYS [Most Recent Version Installed]

5305 Views 1 min

ERROR - License Manager Server Hangs/Locks Up

Published June 16th, 2021 by Caleb Scharf

Error You experience one or more of the following symptoms: Can't RDP to the license manager server running on Server 2019.   License Manager server locks/hangs on a re-occurring / frequent basis.   Ansys Licensing Tomcat (tomcat9.exe) service consumes an unusually high amount of memory. Description/Cause There is a known issue with the Tomcat servi

4332 Views 1 min

ERROR - Update failed for the Setup component in skin assy

Published August 23rd, 2023 by Caleb Scharf

ERROR When trying to refresh a system in mechanical workbench, the following error occurs.     Update failed for the Setup component in skin assy. Spawningprocess C:\program Files\ANSYS Inc\v212\ACP\ACP.exeexceeded timeout   Software & Version Workbench 2020R2 *This example was taken from this version but is not necessarily limited to this versi

164 Views 1 min

ERROR - Destination File Could not be Created

Published September 23rd, 2021 by Caleb Scharf

ERROR When installing Ansys from a zip file download, you receive this error when trying to run Setup.exe.  Windows cannot complete the extraction. The destination file could not be created. Software & Version This error was given using the Structures 2021 R2 package but can be given with any of the zip file packages. Description/Cause This erro

3060 Views 1 min

HOW TO - Manually Reinstall Prerequisite Microsoft Software

Published June 16th, 2021 by Caleb Scharf

Description If you are experiencing an issue with Ansys software that is difficult to solve, the problem may be caused by a corrupt or missing pre-requisite software package that Ansys relies on in order to run properly.   The most common ones we see are the MS Visual C++ Redistributable installations.  Common Causes A hardware error corrupting thes

6061 Views 1 min

HOW TO - Modify the License Timeout Setting in Options File

Published December 31st, 2021 by Caleb Scharf

Description Depending on your workflow, Ansys software, and network connection conditions, you may experience situations where a license becomes abandoned and temporarily consumes additional licenses.  While there are several options to manually release an abandoned license (See: HOW TO - Release a Stuck License ), you can also configure the timeout

4601 Views 1 min

HOW TO - Open a Command Prompt

Published June 28th, 2021 by Caleb Scharf

Description Opening a command prompt normally or as an administrator is necessary to perform a number of troubleshooting steps and only takes a few seconds.  Even if you have administrative privilege's on a computer, if the steps call for an administrative command prompt, you still need to perform this step in order for certain commands to be run su

3829 Views 1 min

ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update

Published June 16th, 2021 by Caleb Scharf

Error ANSYS AEDT will not launch and does not indicate any error messages.  After a reinstallation or product re-configuration, the following error can be seen.  Error Text: Machine configuration failed ConfigureThisMachines.exe failed with error code 2: reg_ansysedt.exe: ERROR: Error 3221227010 reg_siwave.exe: ERROR: Error 3221227010 Description/Ca

5681 Views 1 min

HOW TO - Set User License Privileges via an Options File

Published September 16th, 2021 by Caleb Scharf

Description Need to reserve a license so it's always available for a particular user, hostname, display name, group, etc.?  Need to allow or deny the use of features to a user, group hostname, etc?  Need to set the idle timeout for participating Ansys products and more?  While this take a little time and consideration depending on your use case, thi

2969 Views 1 min

ERROR - Could not connect to any license server. The server is down...

Published July 21st, 2021 by Caleb Scharf

ERROR When launching workbench > after the loading screen > you receive the following error message and are unable to use the software. Could not connect to any license server. The server is down or is not responsive     ANSYSLI_SERVERS: 2325@YourLicenseServerName     FLEXlm Servers: 1055@YourLicenseServerName Could not connect to license serv

8359 Views 1 min

ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server

Published June 16th, 2021 by Caleb Scharf

Error In Ansys Electronics Desktop, the user receives an error that a feature failed to be enabled, and that Pro, Premium, Enterprise licenses exist on the server. Error Text: [error] Project:PhysicalPatch_improved_scinet, Design:HFSSDesign1 (DrivenModal), Failed to enable feature using current license settings. Note that Pro, Premium, Enterprise li

9674 Views 1 min

HOW TO - Check & Repair Windows Installation

Published June 16th, 2021 by Caleb Scharf

Description Ansys and other applications rely on Windows OS files and components and a healthy Windows OS is a pre-requisite to running Ansys successfully.  A corrupt/unhealthy Windows installation can cause problems with Ansys software such as applications not opening properly, applications crashing/hanging, blue screens, problems with Windows upda

4330 Views 2 min

ERROR - No valid INCREMENT lines were found

Published September 19th, 2021 by Caleb Scharf

ERROR When installing a license you receive the following error. Experienced on License Manager version 2021 R2. 2021/09/18 17:01:26: Did not upload file - Error: No valid INCREMENT lines were found in the license file Description/Cause This was caused because all product licenses in this file are temporary (leases/evaluations/tech pools) and have e

5366 Views 1 min

ERROR - Black screen in CFX-Pre and CFD-Post

Published June 16th, 2021 by Caleb Scharf

Error The user experiences a black screen CFX-Pre and CFD-Post when working over Windows remote desktop.   Description/Cause There is an issue in CFX-Pre and CFD-Post in Ansys 2019 R1 and 2019 R2 when connecting a PC or Virtual Machine remotely with Windows Remote Desktop.  Note: there have been no reported similar issues for any earlier releases. 

4889 Views 1 min

HOW TO - Access the Ansys Customer Portal / Ansys Account

Published June 30th, 2021 by Caleb Scharf

Description The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more.    There are two ways you can access the customer portal: Guest Account - Temporary Credentials are emailed to you during software trials   Permanent Account (Alre

15708 Views 1 min

HOW TO - Troubleshoot Antivirus/EDR Software with Ansys

Published March 3rd, 2022 by Caleb Scharf

Description Does Ansys crash or hang up?  Does Ansys not open at all when you launch it?  Are you getting unexpected error messages?  These symptoms can be caused by your antivirus software actively blocking Ansys while it's running or it could have blocked certain files from being installed that are now preventing the software from running properly

3119 Views 2 min

ERROR - Attempt to create the following configuration status file was unsuccessful

Published September 30th, 2021 by Caleb Scharf

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...ERROR: Attempt to create the following configuration status file was unsuccessful. This could cause problems during future licensing configurations. C:\Program Files\ANSYS Inc\Shared Files\Licensing\ansysli_data\.co

2397 Views 1 min

HOW TO - Change/Move License Servers

Published June 16th, 2021 by Caleb Scharf

Description When an Ansys license is issued, it's keyed to a specific computer based on a hardware ID unique to that computer. This prevents the license from being installed on other computers and protects against unauthorized use of the license.  If you need to move the Ansys License Manager to a different machine, you must first perform a "license

12230 Views 1 min

ERROR - Workbench Toolbox Does Not Load

Published September 28th, 2021 by Caleb Scharf

ERROR When opening Workbench 2021 R2 you receive connection errors and or the toolbox doesn't load correctly or hangs all together when launching.  Connection timed out while reading data. The application has stopped waiting for a reply. The License server may be experiencing a high demand or a temporary outage. Try again later. Not connected to a s

5210 Views 1 min

HOW TO - Reset Your Ansys Profile Folder

Published June 15th, 2021 by Caleb Scharf

Description If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder.  This resets multiple application settings back to their default state. Thi

8457 Views 1 min

INFO - Ansys License Manager Overview & System Requirements

Published July 2nd, 2021 by Caleb Scharf

Description The Ansys network license manager/server is a stand alone application that hosts your license file and checks in and out licenses to one or many users over a network. It is a required application to run your Ansys software.  It can be installed on the client machine for single user deployments but is most often installed on a dedicated m

14019 Views 2 min

HOW TO - Add Firewall & Port Exceptions for Ansys License Manager

Published May 29th, 2021 by Caleb Scharf

Description The Ansys License Manager communicates with clients using three different services & ports. These must be manually allowed through the firewall on the License Server computer (and potentially on your network in higher IT security environments), before clients will be able to communicate and check out licenses.  Higher Security Networ

10198 Views 2 min

ERROR - Failed to get license for ncodedesktop

Published October 15th, 2021 by Caleb Scharf

ERROR When launching workbench, after the loading screen, you receive the following error message and are unable to see nCode tools in the toolbox. Failed to get license for ncodedesktop ANSYS LICENSE MANAGER ERROR - Failover feature 'Ansys nCode Level 1' is not available. Request name ancode_level1 does not exist in the licensing pool. No such feat

2696 Views 1 min

ERROR - Could not save server and port to file

Published September 21st, 2021 by Caleb Scharf

ERROR When attempting to specify a license server in the Ansys Client License Settings app > You receive the following error message after clicking Save: Could not save server and port to file: C:\Program Files\ANSYS Inc\Shared Files/Licensing/ansyslmd.ini Software & Version Ansys Licensing Client Settings 2021 R2 *This example was taken from

4301 Views 1 min

ERROR - Project contains data that requires software modules not are not installed

Published August 24th, 2021 by Caleb Scharf

ERROR ANSYS Workbench This contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again. Module required file type: EngineeringData Module required for file type: MechanicalFiletype Description/Cause The structures package is not installed or the installation may be missing

7114 Views 1 min

HOW TO - Locate Your Ansys Customer #

Published August 23rd, 2023 by Caleb Scharf

Description This article will show you how to locate your customer number that is assigned to your company when first purchasing Ansys software.  This number will help when looking your account for support, purchases or other account management tasks.  Solution License Key Email Found in your License Key email sent to your Ansys Support Coordinator

221 Views 1 min

HOW TO - Restore an Ansys license backup file

Published July 29th, 2023 by Caleb Scharf

Description Every time an Ansys license gets installed from the License Management Center webpage, a backup of the previously installed license file gets saved to a backup folder (if no license was previously installed, no backup is made).  There may be times when you need to restore from a backup.  Solution These steps need to be performed on the A

278 Views 1 min

ERROR - Pan and Tilt Don't Work / Choppy

Published December 30th, 2021 by Caleb Scharf

ERROR When attempting to pan and tilt using the middle mouse button and ctrl + middle mouse button, the model moves very choppy or not at all.  Zoom works fine.  Your browser does not support HTML5 video. Software & Version This error occurred when using Discovery 2021 R2, but internal experience says it's occurred once or twice in other product

1728 Views 1 min

ERROR - Cannot return a borrowed license

Published June 16th, 2021 by Caleb Scharf

Error Unable to return a borrowed license.  Ansys borrow utility hangs or freezes. Description/Cause This type of scenario is most often caused by a communication error between the client and the server while borrowing or returning a license.  The Ansys borrow feature is sensitive to slow or high latency connections such as VPN connections or poor W

4634 Views 1 min

HOW TO - Open PowerShell

Published June 29th, 2021 by Caleb Scharf

Description Opening PowerShell is required to run certain troubleshooting commands.   Solution

2693 Views 1 min

ERROR - cx_Freeze: Python error / ImportError: DLL load failed

Published August 23rd, 2023 by Caleb Scharf

ERROR When trying to refresh a system in mechanical workbench, the following error occurs.   Error Text cx_Freeze: Python error in main script Traceback (most recent call last):File"C:\ANSYSDev\tfs_agent\_work\258\s\bin\release\python\lib\site-packages\oc_Freeze\initscripts\_startup__.py', line 74, in runFile"C:\ANSYSDev\tfs_agentVwork\258\s\felyx\i

177 Views 1 min

About

Published July 13th, 2021 by Caleb Scharf

SimuTech's Ansys Installation & Licensing Center is our public facing knowledge base designed to enhance our  top ranking Ansys Technical Support with easy access to user friendly, on demand support content related to the setup and troubleshooting of Ansys software.    We're continuously adding and updating content. Existing content is focused o

7102 Views 1 min

ERROR - An unexpected error (SIG$SEGV) ...

Published September 21st, 2023 by Caleb Scharf

ERROR When solving in mechanical, the following or similar SIG$SEGV errors occur intermittently. ***ERROR ***    CP =    64.031 TIME= 09:52:21 An unexpected error ( SIG$SEGV ) has occurred... ANSYS internal data has been corrupted. ANSYS is unable to recover and will terminate. Previously saved files are unaffected. Please send the data leading to t

85 Views 1 min

HOW TO - Borrow an Ansys License

Published June 16th, 2021 by Caleb Scharf

Description For situations where the client workstation will not be able to directly communicate with the license server for a period of time, such as a laptop going to a remote worksite, or someone working from home temporarily without a VPN, the Ansys Borrow Utility allows a user to borrow licenses (when connected to the license server), that can

4645 Views 3 min

INFO - Ansys Shared Web Licensing

Published August 29th, 2023 by Caleb Scharf

Description Ansys Shared Web Licensing is a new feature Ansys released in 2023 R2 that eliminates the need for customers to install and run their own Ansys license server, making it much easier to get up and running with your Ansys software.  Instead of having to install and configure your own license sever and then wait for a license file to delive

172 Views 1 min

INFO - Ansys 3rd Party Software & Hardware Support

Published June 17th, 2021 by Caleb Scharf

Description What is Ansys strategy and future plans for Operating System and platform support? What Operating Systems and version is Ansys compatible with? What 3DConnexion SpaceMouse products does Ansys support ? (an advanced computer mouse designed for CAD) What internet browsers and versions does Ansys support? What 3rd Party CAD Products Integra

2615 Views 1 min

HOW TO - Edit Your Windows Host File

Published October 15th, 2021 by Caleb Scharf

Description When a computer can communicate with the license server via IP address, but not via hostname/computer name, this indicates a problem with your DNS server configuration (we commonly see VPN's having this problem). Resolving the root cause of problematic DNS resolution is the recommended solution, as other users are likely equally affected

3692 Views 1 min

HOW TO - Review Windows Event Logs for Clues

Published August 29th, 2023 by Caleb Scharf

Description Reviewing the Windows Event logs (System and Application) can be a helpful tool to reveal clues of what may have caused an error or issue on your system.  This article will show you how to quickly review the event logs for anything suspicious.  Solution Video Instructions Your browser does not support HTML5 video.   Written Instructions

129 Views 1 min

Glossary

Published May 28th, 2021 by Caleb Scharf

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A C I L P T Ansys Support Coodinator Aka "ASC" - the person who received your license file and the only person who has permissions to make license server changes. ASC Ansys Support C

2344 Views 2 min

HOW TO - Change Discovery Licensing Mode

Published March 15th, 2023 by Caleb Scharf

Description Discovery is sold as either a floating network license or subscription (aka named user license).  The network license utilizes the traditional Ansys License Manager.  The subscription utilizes Ansys Shared Web Licensing.  By default, the licensing mode is set to Floating and not subscription.  In order to use your product, it must be set

746 Views 1 min

ERROR - Failed to export NASTRAN file

Published June 16th, 2021 by Caleb Scharf

Error When using Ansys Mechanical 2021R1, exporting to a NASTRAN file fails with the following message:   Error Text: "Failed to export NASTRAN file.  Please refer to the messages for more information." Description/Cause There is a bug in Ansys 2021R1 that causes this if the customer doesn’t have an Enterprise level license.  Solution  Create a Syst

2374 Views 1 min

HOW TO - Troubleshoot a Windows Bluescreen (BSOD)

Published October 6th, 2022 by Caleb Scharf

Description The infamous Windows Bluescreen can be tricky to troubleshoot.  This article is a comprehensive list of how to troubleshoot this problem.   Solution To reduce the downtime the user experiences, many of these steps should be performed simultaneously and during the same troubleshooting session. Initial Questions to Ask the User If this is

1167 Views 2 min

INFO - Technical License Server Changes in version 2021 R1

Published September 9th, 2021 by Caleb Scharf

Description Historically, Ansys has relied on three main processes and ports to communicate with clients - FlexLM, Vendor Daemon and Licensing Interconnect. Starting in version 2021 R1, Ansys simplified how the license server communicates with client software versions 2021 R1 and later and now relies on only two of these processes/ports (with one ra

3330 Views 2 min

HOW TO - Fix Ansys Application Errors & Issues

Published August 26th, 2023 by Caleb Scharf

Description Ansys application errors and issues can be causes by a number of different things.  Knowing what those causes can be and what are the most common will help you identify and them out. Solution Possible Causes (most to least common) Solution Client settings/preferences are incorrect or corrupt Forced shutdown of application/OS. Installing

294 Views 1 min

ERROR - Capability ANSYS IcePak does not exist in the ANSYS licensing pool.

Published June 16th, 2021 by Caleb Scharf

Error When launching IcePack classic 2019R3 and earlier you receive an error and the application won't launch.    Error Text: ANSYS LICENSE MANAGER ERROR:Capability ANSYS IcePak does not  exist in the ANSYS licensing pool.  None Of the products enabling this capability are available in the  specified license path:  Failed to get license ice-pak: ret

4256 Views 1 min

ERROR – Unable to Specify License Server in Version 2021 R1

Published July 27th, 2021 by Caleb Scharf

Error When using Ansys 2021 R1 software, after inputting the license server name in the Server 1 field: you are unable to test or save the settings and the field indicating an issue is highlighted in red. Description/Cause There is a known issue with dashes and other special characters in license server names in version 2021 R1. This issue is resolv

2557 Views 1 min

HOW TO - Comprehensively Reinstall Ansys

Published August 5th, 2023 by Caleb Scharf

Description If your Ansys installation becomes corrupt, it can cause errors and problematic behavior that can be difficult to resolve.  While the traditional uninstall / install process can sometimes fix these, the traditional uninstall process doesn't remove all temp files and registry settings which can sometimes be the underlying cause of the pro

318 Views 1 min

HOW TO - Verify the Integrity of Installation Files

Published June 16th, 2021 by Caleb Scharf

Description If you're troubleshooting a stubborn issue with Ansys software, verifying the following items will help rule out several possible causes we have observed. Solution Step #1 - Verify Installation Files Are Saved Locally Installing Ansys from a network drive or over a VPN can cause problems with the extraction process, and or accessibility

4667 Views 1 min

HOW TO - Identify what license features you are attempting to checkout

Published September 14th, 2021 by Caleb Scharf

Description When using Ansys software in a multi-user environment where you are sharing licenses with other users, or when you need borrow an Ansys license‍ so you can use it while not connected to the license server, or when trying to determine why licenses can't checkout, understanding what license features/increments the client software is attemp

3277 Views 1 min

INFO - Understanding Ansys License Files (ansyslmd.lic)

Published February 23rd, 2022 by Caleb Scharf

Description Ansys software is based on a tiered licensing structure. When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features, also referred to as increments.  See the example below taken from the Ansys Product to  License Feature  Ma

5060 Views 4 min

INFO - Ansys Account Roles & Permissions

Published June 17th, 2021 by Caleb Scharf

Description There are multiple roles that an Ansys user can have on an account. This chart includes those roles and what permissions each of those roles have.   Solution   Role Description Perform license server changes Customer Portal Access Download Software Manage Elastic Licensing / Cloud Users / Cloud Usage Reports Add/Remove/Manage Subscriptio

2675 Views 1 min

INFO - Ansys New License Terms & Conditions

Published August 18th, 2021 by Caleb Scharf

By installation of the product license file, you acknowledge use of the product is governed by the existing software license agreement.  Any additional terms and conditions, including warranties, contained in any purchase order are null and void. If a new license key has been supplied for the Program, or if the Program is being converted or upgraded

3381 Views 1 min

INFO - Is Ansys affected by the Log4j vulnerability?

Published December 13th, 2021 by Caleb Scharf

Description Log4J, a level 10 security vulnerability, was discovered on December 9, 2021 and IT departments across the world have been scrambling to patch this severe vulnerability.  So the question is, is Ansys software vulnerable?  Solution Ansys is actively investigating this vulnerability for any impact it may have on their software product line

3064 Views 1 min

HOW TO - Update Drivers & Software

Published February 1st, 2022 by Caleb Scharf

Overview Outdated drivers and windows updates can cause software compatibly issues with Ansys and other software. While video/GPU drivers are more often the cause for Ansys related issues than system drivers and windows updates, that is not always the case and we still recommend installing all updates below when troubleshooting an issue. There are s

2428 Views 2 min

HOW TO - Boot to Safe Mode

Published January 31st, 2022 by Caleb Scharf

Description Booting to safe mode may be necessary in order to troubleshoot problems related to corrupt system files or broken windows updates. Because safe mode only starts and run core/mandatory services, it can be helpful by allowing you to rule out any non-standard drivers, services and applications as the cause. This article will tell you how to

1574 Views 1 min

INFO - Setting up a VPN to an Ansys License Server

Published June 17th, 2021 by Caleb Scharf

Description In order to open and use Ansys software, you must be able to connect and remain connected to your Ansys License server. This means the client computer needs to be on the same network as the license server. When working from home or out of the office, it's common to use a VPN in order to access the license server.  There are also other op

4685 Views 1 min

HOW TO - Set Custom/Static License Server Ports

Published June 16th, 2021 by Caleb Scharf

Description The Ansys License Manager communicates with clients over three different ports.  We recommend leaving the ports required for FlexLM and the Ansys Licensing Interconnect set to their default values. However, there are occasions that can require you to change these default port settings.  The most common scenario is having to set a static

9667 Views 1 min

HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer

Published July 29th, 2021 by Caleb Scharf

Description While not common, the Windows firewall on an Ansys client computer can block or prevent the program from running properly. This is most commonly seen when using fluent and it's related MPI's that utilize the network. This can also occur on machines utilizing RSM. This guide will help you identify if the Windows Firewall is causing the is

5869 Views 1 min

ERROR - 93317 Microsoft JScript runtime error

Published August 23rd, 2022 by Caleb Scharf

ERROR User attempts to open Mechanical from Workbench and gets the following error.   Script Error Line: 93317 Error: Overflow Code: 800a0006 Source: Microsoft JScript runtime error Script: dockingPane.Options.FloatingFramesOpacity = 255 * (g_UIOptions_PaneOpacity / 100.0); Software & Version Ansys Workbench and Mechanical Description/Cause Clie

1335 Views 1 min

ERROR - Temporary License Stops Working

Published December 29th, 2021 by Caleb Scharf

ERROR After installing an Ansys permanent license on top of a temporary license, you are only able to use the product licenses found in the permanent license. Temporary License   - Any non permanent product license that expires after a set duration.   Examples: Temporary (aka temp), Evaluation (aka eval), Tech Pool, Trial, Lease .  The expiration da

1935 Views 1 min

Ansys Troubleshooting Guide

Published June 28th, 2021 by Caleb Scharf

Description Find and fix the cause of any problem with all Ansys products that use the Ansys License Manager with the simple process of elimination.   Process of Elimination Want a Quick Solution? Search the Installation Center to get targeted solutions to specific errors message.     Most common causes to rule out are listed first 1)  License Serve

17461 Views 1 min

ERROR - Warning: No License Files Were Found in the following location...

Published October 1st, 2021 by Caleb Scharf

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the installation status logs. ...WARNING: Because no license files were found in the following location, the 'ANSYS, Inc. License Manager' service was not able to be started C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files The ANSYS L

3385 Views 1 min

INFO - Getting Started with Ansys Gateway powered by AWS

Published June 29th, 2023 by Caleb Scharf

Description Ansys Gateway powered by AWS enables engineers to run their entire Ansys prep, post and simulation workflow remotely in the cloud, where you can access to 1000's of cores on demand, without having to make a large up front investment in the hardware, complexity of configurating & managing a cluster and staffing the expertise to do so.

745 Views 6 min

ERROR - This type of license file must be appended...

Published September 21st, 2021 by Caleb Scharf

ERROR When installing license file in the LMC > you receive the following error message: 2021/09/20 18:14:42: Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license file does not match the SERVER information in the exis

2562 Views 1 min

ERROR - "Unable to attach geometry file" (SolidWorks)

Published January 5th, 2023 by Caleb Scharf

ERROR In Workbench, when attempting to bring a SolidWorks geometry file into using the Associative Plug-In, you receive the following error: Unable to attach geometry file c:\users\XXXX.sldasm. Unable to attach geometry. System.Exception: Unable to attach geometry file c:\users\XXXX.sldasm. Unable to attach geometry. Software & Version Workbench

1232 Views 1 min

INFO - Is a Evaluation/Temporary License Borrowable?

Published June 16th, 2021 by Caleb Scharf

Description Is an evaluation license (AKA - trial license, temp key, eval license, etc.) borrowable? Solution Evaluation licenses are not borrowable.

2180 Views 1 min

ERROR - Connection Timed Out While Reading Data

Published October 30th, 2021 by Caleb Scharf

ERROR When opening Workbench, the loading screen is shown for several minutes, resulting in this timeout connection error. No tools load in the toolbox. Ansys Workbench Connection timed out while reading data. The application has stopped waiting for a reply. The l icense server may be experiencing a high demand or a temporary outage. Try again later

8175 Views 1 min

HOW TO - Reset Ansys Settings to Default

Published June 28th, 2021 by Caleb Scharf

Description The following solutions are quick tasks that reset basic Ansys settings back to default, resolving many many common issues that can arise during normal use. Solution Reset Your Ansys Profile Folder‍ (2 min) Reset Your Ansys License Preferences‍ (2 min) Run the Product & CAD Configuration Manager‍ (5 min)  

2708 Views 1 min

HOW TO - Verify your license is valid & not expired

Published April 14th, 2023 by Caleb Scharf

Description This article will walk through how to confirm whether or not the license you have installed on your license server supports the software version you are trying to use.  Solution Step #1 - Identify your license expiration date(s) Method 1 - View your installed license file Open the Ansys License Management Center > click View FlextNet

1081 Views 1 min

HOW TO - Make an Ansys License Server Public Facing (BYOL)

Published June 16th, 2021 by Caleb Scharf

Description Generally, setting up a VPN to the network where your Ansys license server is installed, is the most common way for Ansys clients to access the license server so they can work remotely.  There are also several other solutions you can read about Choosing a Remote Connection Type‍. However, there are three common scenarios where you may ne

3691 Views 4 min

HOW TO - Open the Ansys License Management Center

Published August 26th, 2023 by Caleb Scharf

Description The Ansys License Management Center (LMC) is where you can see the status of the license server, install new licenses, view license server check-in/checkout logs and other management tasks. Solution Note The License Managment Center is only accessible from the local computer by default.  If you want to make it accessible from other compu

202 Views 1 min

HOW TO - Identify if other software is using the same ports Ansys uses?

Published July 28th, 2023 by Caleb Scharf

Description Do you have other software (most often FlexNet license-based software - SolidWorks, Matlab, Creo, NX, etc.) installed on your Ansys license server that is conflicting with ports Ansys uses?  Both programs cannot successfully use the same ports simultaneously. See the picture below for guidance on how to identify what ports are in use by

281 Views 1 min

INFO - Product to License Feature Mapping Document

Published July 28th, 2021 by Caleb Scharf

Description Ansys software is based on a tiered licensing structure. When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features, also referred to as increments.  See the example below taken from the Ansys Product to License Feature Mapp

3392 Views 1 min

HOW TO - Reset Your Ansys License File

Published June 16th, 2021 by Caleb Scharf

Description Removing and reinstalling your installed license file can resolve various issues, particularly if expired lease/evaluation licenses are installed.  It can also resolve issues if the license file becomes corrupted.  When an Ansys License Key (.txt) is successfully installed from the License Management Center, it creates an installed licen

9003 Views 1 min

INFO - How to Work Remotely with Ansys

Published June 16th, 2021 by Caleb Scharf

Description There are several different ways you can give users/Ansys clients access to your private Ansys License Server and or set users up to work remotely. Understanding your options will help you make the best selection.  These options are not mutually exclusive and multiple options may be used simultaneously.    Solution Remote Access Type Des

3514 Views 2 min
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Caleb follows these articles

  • HOW TO - Reset Ansys License Preferences
  • HOW TO - Uninstall Ansys Software
  • HOW TO - Test & Fix License Manager Connectivity Issues
  • Ansys Download & Installation Guide (Start Here!)
  • HOW TO - Gather Ansys Diagnostic Logs
  • HOW TO - Release a Stuck/Reserved/Abandoned License
  • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
  • Ansys Troubleshooting Guide

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