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Caleb

Caleb Scharf

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Caleb articles

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Setting Custom Ansys License Server/Firewall Ports

Published June 16th, 2021 by Caleb Scharf

Description By default, the Ansys license server communicates over three different ports.  We recommend leaving these ports set to their default values and allowing these Ansys processes through the firewall by application whenever possible, however, there are occasions that can require you to change these default port settings.  The most common sce

6638 Views 2 min

HOW TO - Borrow an Ansys License

Published June 16th, 2021 by Caleb Scharf

Description For situations where the client workstation will not be able to directly communicate with the license server for a period of time, such as a laptop going to a remote worksite, or someone working from home temporarily without a VPN, the Ansys Borrow Utility allows a user to borrow licenses that can then be used without their computer havi

3236 Views 3 min

ERROR - Could not connect to any license server. The server is down...

Published July 21st, 2021 by Caleb Scharf

ERROR When launching workbench > after the loading screen > you receive the following error message and are unable to use the software. Could not connect to any license server. The server is down or is not responsive     ANSYSLI_SERVERS: 2325@YourLicenseServerName     FLEXlm Servers: 1055@YourLicenseServerName Could not connect to license serv

5466 Views 1 min

HOW TO - Reset Ansys License Preferences

Published June 15th, 2021 by Caleb Scharf

Description Ansys software has many licenses and features/increments (specific functionally within the software). These licenses can be checked out and used in many different ways and may have been customized based on a customer's specific scenario.  If a user is unable to checkout an appropriate license, a license is unavailable or is experiencing

9607 Views 2 min

HOW TO - Verify Licenses Can be Checked Out

Published June 16th, 2021 by Caleb Scharf

Description If your Ansys software won't open, opens but all features don't work, the Workbench toolbox menu doesn't load or you experience other licensing related errors, this article can help you resolve these and other licensing/checkout related issues. Solution Step #1 - Verify Client has the Correct Server Specified Double check you have the co

4075 Views 2 min

ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update

Published June 16th, 2021 by Caleb Scharf

Error ANSYS AEDT will not launch and does not indicate any error messages.  After a reinstallation or product re-configuration, the following error can be seen.  Error Text: Machine configuration failed ConfigureThisMachines.exe failed with error code 2: reg_ansysedt.exe: ERROR: Error 3221227010 reg_siwave.exe: ERROR: Error 3221227010 Description/Ca

4193 Views 1 min

INFO - Setting up a VPN to an Ansys License Server

Published June 17th, 2021 by Caleb Scharf

Description In order to open and use Ansys software, you must be able to connect and remain connected to your Ansys License server. This means the client computer needs to be on the same network as the license server. When working from home or out of the office, it's common to use a VPN in order to access the license server.  There are also other op

3090 Views 1 min

HOW TO - Open a Command Prompt

Published June 28th, 2021 by Caleb Scharf

Description Opening a command prompt normally or as an administrator is necessary to perform a number of troubleshooting steps and only takes a few seconds.  Even if you have administrative privilege's on a computer, if the steps call for an administrative command prompt, you still need to perform this step in order for certain commands to be run su

2622 Views 1 min

ERROR - No valid INCREMENT lines were found

Published September 19th, 2021 by Caleb Scharf

ERROR When installing a license you receive the following error. Experienced on License Manager version 2021 R2. 2021/09/18 17:01:26: Did not upload file - Error: No valid INCREMENT lines were found in the license file Description/Cause This was caused because all product licenses in this file are temporary (leases/evaluations/tech pools) and have e

3394 Views 1 min

HOW TO - Change Discovery Licensing Mode

Published March 15th, 2023 by Caleb Scharf

Description Discovery is sold as either a floating network license or subscription (aka named user license).  The network license utilizes the traditional Ansys License Manager and the subscription which talks with Ansys's web license server.  By default, the licensing mode is set to Floating and not subscription.  In order to use your product, it m

100 Views 1 min

ERROR - Ansys License Manager Won't Start

Published June 16th, 2021 by Caleb Scharf

Description There are multiple components and dependencies that that the Ansys License Server relies on in order to function properly. If you are unable to start the Ansys license manager, the following steps may help. Solution Verify you have a  license file installed  The license manager can't start otherwise. From the license server computer >

5519 Views 1 min

HOW TO - Run Product & CAD Configuration Manager

Published June 16th, 2021 by Caleb Scharf

Description If Ansys software isn't opening or components are missing or not functioning as expected, running the Ansys "Product & CAD Configuration" tool can solve many common issues. Common Causes: Improper or corrupt Ansys installation files or settings. Solution From the Start Menu, browse to the folder ANSYS [Most Recent Version Installed]

3872 Views 1 min

ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"

Published January 13th, 2023 by Caleb Scharf

ERROR When installing Ansys, you receive the following error message.  There was a problem installing the following prerequisites: MS ASP.NET Hosting Bundle 6.0.8 Would you like to re-try? If the installation of the prerequisites fails after multiple attempts, please attempt to install the prerequisites yourself, or contact your system administrator

1798 Views 24 Likes 1 min

HOW TO - Uninstall Ansys Software

Published June 15th, 2021 by Caleb Scharf

Description Completely and thoroughly uninstalling and then reinstalling Ansys software can often solve various issues that can arise when using Ansys software. Common Causes Not right clicking the setup file and selecting “Run as Administrator” at the time of install Not first unzipping the installation files A corrupt install due to a hardware/sof

9394 Views 3 min

ERROR - Mechanical failed to open the database

Published October 30th, 2021 by Caleb Scharf

ERROR Mechanical is opened > Workbench is automatically launched first > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article‍ > you click ok > in the background (with no indication to you) it attempts to load mechanical for several minutes > you fi

10117 Views 1 min

ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server

Published June 16th, 2021 by Caleb Scharf

Error In Ansys Electronics Desktop, the user receives an error that a feature failed to be enabled, and that Pro, Premium, Enterprise licenses exist on the server. Error Text: [error] Project:PhysicalPatch_improved_scinet, Design:HFSSDesign1 (DrivenModal), Failed to enable feature using current license settings. Note that Pro, Premium, Enterprise li

6782 Views 1 min

ERROR - Unable to connect to or start local server

Published October 15th, 2021 by Caleb Scharf

ERROR When in workbench > you attempt to open a file with LS-Dyna > you receive the following error message and or LS-Dyna is not found within the Workbench toolbox. Unable to connect to or start local server. Software & Version Workbench 2021 R1 *This example was taken from this version, but is not necessary limited to this version unless

3667 Views 1 min

ERROR - Connection Timed Out While Reading Data

Published October 30th, 2021 by Caleb Scharf

ERROR When opening Workbench, the loading screen is shown for several minutes, resulting in this timeout connection error. No tools load in the toolbox. Ansys Workbench Connection timed out while reading data. The application has stopped waiting for a reply. The l icense server may be experiencing a high demand or a temporary outage. Try again later

4710 Views 1 min

ERROR - Project contains data that requires software modules not are not installed

Published August 24th, 2021 by Caleb Scharf

ERROR ANSYS Workbench This contains data that requires software modules that are not installed, see Details below. Please install the required modules and try again. Module required file type: EngineeringData Module required for file type: MechanicalFiletype Description/Cause The structures package is not installed or the installation may be missing

5425 Views 1 min

INFO - Ansys Hardware Recommendations & Supported 3rd Party Software

Published June 16th, 2021 by Caleb Scharf

Description Ansys's comprehensive suite of software places demands on computing and hardware resources that can vary significantly from one model to another. This article provides some high-level recommendations for purchasing computing hardware for simulation purposes. Factors that will determine the optimal computing hardware for your needs includ

37148 Views 95 Likes 5 min

HOW TO - Test & Fix License Manager Connectivity Issues

Published June 16th, 2021 by Caleb Scharf

Description Are you unable to checkout a license or properly open your Ansys software?  This article will help you ensure the client can successfully communicate with the License Manager (aka License Server). Don't Rely on the "Test" Button The Test button found in the Client License Settings app in versions 2021 R1 and later is only a partial test

9508 Views 5 min

Glossary

Published May 28th, 2021 by Caleb Scharf

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A C I L P T Ansys Support Coodinator Aka "ASC" - the person who received your license file and the only person who has permissions to make license server changes. ASC Ansys Support C

1957 Views 2 min

Install an Ansys License File

Published June 15th, 2021 by Caleb Scharf

Description You must install your Ansys license file on your License Server before clients can check out a license. The license file is initially delivered via email as a .txt file to the primary account contact, called the Ansys Support Coordinator (ASC).  By default, the file name is in a format that will look similar to this: “license-ansys_hybri

7094 Views 1 min

ERROR - Temporary License Stops Working

Published December 29th, 2021 by Caleb Scharf

ERROR After installing an Ansys permanent license on top of a temporary license, you are only able to use the product licenses found in the permanent license. Temporary License   - Any non permanent product license that expires after a set duration.   Examples: Temporary (aka temp), Evaluation (aka eval), Tech Pool, Trial, Lease .  The expiration da

1384 Views 1 min

HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer

Published July 29th, 2021 by Caleb Scharf

Description While not common, the Windows firewall on an Ansys client computer can block or prevent the program from running properly. This is most commonly seen when using fluent and it's related MPI's that utilize the network. This can also occur on machines utilizing RSM. This guide will help you identify if the Windows Firewall is causing the is

4155 Views 1 min

ERROR - 93317 Microsoft JScript runtime error

Published August 23rd, 2022 by Caleb Scharf

ERROR User attempts to open Mechanical from Workbench and gets the following error.   Script Error Line: 93317 Error: Overflow Code: 800a0006 Source: Microsoft JScript runtime error Script: dockingPane.Options.FloatingFramesOpacity = 255 * (g_UIOptions_PaneOpacity / 100.0); Software & Version Ansys Workbench and Mechanical Description/Cause Clie

552 Views 1 min

INFO - How to Work Remotely with Ansys

Published June 16th, 2021 by Caleb Scharf

Description There are several different ways you can give users/Ansys clients access to your private Ansys License Server and or set users up to work remotely. Understanding your options will help you make the best selection.  These options are not mutually exclusive and multiple options may be used simultaneously.    Solution Remote Access Type Des

2258 Views 2 min

HOW TO - View License Usage & Status

Published June 16th, 2021 by Caleb Scharf

Description In a multi-user environment where licenses are being shared, it can often be helpful to see who has different licenses checked out, both at the current moment and overtime.  There are several ways you can do this. Solution View Current Usage Via Client GUI - Ver 2021 R2 & After Windows Search > search for Ansys Client Licensing Se

4059 Views 1 min

ERROR - "Unable to attach geometry file" (SolidWorks)

Published January 5th, 2023 by Caleb Scharf

ERROR In Workbench, when attempting to bring a SolidWorks geometry file into using the Associative Plug-In, you receive the following error: Unable to attach geometry file c:\users\XXXX.sldasm. Unable to attach geometry. System.Exception: Unable to attach geometry file c:\users\XXXX.sldasm. Unable to attach geometry. Software & Version Workbench

304 Views 1 min

HOW TO - Compressing/Extracting Data Using 7zip

Published March 3rd, 2023 by Caleb Scharf

Description Compressing large data sets into one or multiple archive files (.7zip) before transferring them can make the process easier, faster and more reliable.  The specific benefits are:  Takes thousands of files and compresses them into only one or several archive files, allowing them to be handled more easily by file transfer tools. Reduces tr

105 Views 1 min

HOW TO - Modify the License Timeout Setting in Options File

Published December 31st, 2021 by Caleb Scharf

Description Depending on your workflow, Ansys software, and network connection conditions, you may experience situations where a license becomes abandoned and temporarily consumes additional licenses.  While there are several options to manually release an abandoned license (See: HOW TO - Release a Stuck License ), you can also configure the timeout

3159 Views 1 min

ERROR - Black screen in CFX-Pre and CFD-Post

Published June 16th, 2021 by Caleb Scharf

Error The user experiences a black screen CFX-Pre and CFD-Post when working over Windows remote desktop.   Description/Cause There is an issue in CFX-Pre and CFD-Post in Ansys 2019 R1 and 2019 R2 when connecting a PC or Virtual Machine remotely with Windows Remote Desktop.  Note: there have been no reported similar issues for any earlier releases. 

3394 Views 1 min

HOW TO - Troubleshoot a Windows Bluescreen (BSOD)

Published October 6th, 2022 by Caleb Scharf

Description The infamous Windows Bluescreen can be tricky to troubleshoot.  This article is a comprehensive list of how to troubleshoot this problem.   Solution To reduce the downtime the user experiences, many of these steps should be performed simultaneously and during the same troubleshooting session. Initial Questions to Ask the User If this is

586 Views 2 min

INFO - Ansys License Manager Overview & Requirements

Published July 2nd, 2021 by Caleb Scharf

Description The Ansys network license manager/server is a stand alone application that hosts your license file and checks in and out licenses to one or many users over a network. It is a required application to run your Ansys software.  It can be installed on the client machine for single user deployments but is most often installed on a dedicated m

11216 Views 2 min

HOW TO - Stop/Start the Ansys License Manager

Published August 17th, 2021 by Caleb Scharf

Description Stopping, Starting or Restarting the License Manager service can be necessary when troubleshooting different problems with Ansys software and can be done in several ways. Solution Delete Warning for Multi-User Environments When restarting the server in a multi-user environment, the checkout/reservation status of all licenses will be rese

6022 Views 2 min

INFO - Ansys 3rd Party Software & Hardware Support

Published June 17th, 2021 by Caleb Scharf

Description What is Ansys strategy and future plans for Operating System and platform support? What Operating Systems and version is Ansys compatible with? What 3DConnexion SpaceMouse products does Ansys support ? (an advanced computer mouse designed for CAD) What internet browsers and versions does Ansys support? What 3rd Party CAD Products Integra

1985 Views 1 min

HOW TO - Troubleshoot Antivirus Software with Ansys

Published March 3rd, 2022 by Caleb Scharf

Description Does Ansys crash or hang up?  Does Ansys not open at all when you launch it?  Are you getting unexpected error messages?  These symptoms can be caused by your antivirus software actively blocking Ansys while it's running or it could have blocked certain files from being installed that are now preventing the software from running properly

1627 Views 2 min

Add Firewall Exceptions for Ansys License Manager

Published May 29th, 2021 by Caleb Scharf

Description When the Ansys License Manager is installed, there are certain applications/ports on that computer that need to be manually allowed through the firewall before clients will be able to communicate and check out licenses. This typically includes the Windows Firewall, but is required for other 3rd party firewalls that may be used such as Sy

7237 Views 2 min

ERROR - Could not connect to any License Server

Published July 20th, 2021 by Caleb Scharf

ERROR When launching an Ansys application you receive the following error message and are unable to use the software. Could not connect to any license server. Please use ANSLIC_ADMIN to setup your license server.     ANSYSLI_SERVERS:     FLEXlm Servers: Description/Cause This error is often caused by not having any license server specified on the cl

1947 Views 1 min

ERROR - Icepak Classic Won't Launch

Published June 16th, 2021 by Caleb Scharf

Error When launching Icepack classic 2019R3 and earlier you receive an error and the application won't launch.    Error Text: ANSYS LICENSE MANAGER ERROR:Capability ANSYS IcePak does not  exist in the ANSYS licensing pool.  None Of the products enabling this capability are available in the  specified license path:  Failed to get license ice-pak: ret

3122 Views 1 min

ERROR - test by caleb

Published January 12th, 2023 by Caleb Scharf

ERROR ****Input steps to reproduce the error using ">" symbols.  Example:   ****When launching workbench > after the loading screen > you receive the following error message and are unable to use  the software.***xasdfasdsadfasdfasdfasdfxx          exact error text Software & Version *********Workbench 2020R1******* *This example was ta

149 Views 1 min

HOW TO - Check & Repair Windows Installation

Published June 16th, 2021 by Caleb Scharf

Description Ansys and other applications rely on Windows OS files and components and a healthy Windows OS is a pre-requisite to running Ansys successfully.  A corrupt/unhealthy Windows installation can cause problems with Ansys software such as applications not opening properly, applications crashing/hanging, blue screens, problems with Windows upda

3164 Views 2 min

Ansys Download & Installation Guide (Start Here!)

Published May 28th, 2021 by Caleb Scharf

Description Ansys software requires several simple, but unique, steps to install correctly.  Our detailed, but easy to follow instructions will help you download and install your Ansys software and ensure your installation is a success!  Deployment Methods   Solution Step #1 - Gather Info Before Proceeding Skip this step if... Skip straight to the S

35391 Views 26 Likes 5 min

ERROR - Correctly-formatted Vendor Line Was Not Found

Published September 28th, 2021 by Caleb Scharf

ERROR When installing a new license file you receive this error: Did not upload file - Error: A correctly-formatted VENDOR line was not found in the license file. Software & Version Ansys License Manager 2021 R2 *This example was taken from this version, but is not necessary limited to this version unless otherwise noted in the description.   De

4260 Views 1 min

HOW TO - Change/Move License Servers

Published June 16th, 2021 by Caleb Scharf

Description When an Ansys license is issued, it's keyed to a specific computer based on a hardware ID unique to that computer. This prevents the license from being installed on other computers and protects against unauthorized use of the license.  If you need to move the Ansys License Manager to a different machine, you must first perform a "license

9555 Views 1 min

HOW TO - Manually Reinstall Prerequisite Microsoft Software

Published June 16th, 2021 by Caleb Scharf

Description If you are experiencing an issue with Ansys software that is difficult to solve, the problem may be caused by a corrupt or missing pre-requisite software package that Ansys relies on in order to run properly.   The most common ones we see are the MS Visual C++ Redistributable installations.  Common Causes A hardware error corrupting thes

4609 Views 1 min

Accessing the Ansys Customer Portal

Published June 30th, 2021 by Caleb Scharf

Description The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more.    There are two ways you can access the customer portal: Guest Account - Temporary Credentials are emailed to you during software trials   Permanent Account (Alre

12561 Views 1 min

ERROR - Cannot return a borrowed license

Published June 16th, 2021 by Caleb Scharf

Error Unable to return a borrowed license.  Ansys borrow utility hangs or freezes. Description/Cause This type of scenario is most often caused by a communication error between the client and the server while borrowing or returning a license.  The Ansys borrow feature is sensitive to slow or high latency connections such as VPN connections or poor W

3501 Views 1 min

HOW TO - Reset Your Ansys Profile Folder

Published June 15th, 2021 by Caleb Scharf

Description If a user is unable to checkout an appropriate license, a license is being listed as unavailable, if the user is experiencing graphical related issues with the interface, or for other application problems, a common resolution is to reset the Ansys Profile folder.  This resets multiple application settings back to their default state. Thi

5580 Views 1 min

HOW TO - Reset Your Ansys License File

Published June 16th, 2021 by Caleb Scharf

Description Removing and reinstalling your installed license file can resolve various issues, particularly if expired lease/evaluation licenses are installed.     When an Ansys license file (.txt) is successfully installed from the License Management Center, it creates an installed license file (.lic) in the license files folder. This is the file th

6337 Views 1 min

ERROR - Not connected to a server for Licensing Client Proxy actions

Published October 30th, 2021 by Caleb Scharf

ERROR Workbench is opened > it sits on the loading screen for several minutes > it finally opens with the timeout connection error seen in this article this article‍ > you select ok and then the error below appears and no tools appear in the toolbox. Not connected to a server for Licensing Client Proxy actions. Software & Version Workbe

1644 Views 1 min

HOW TO - Quickly Fix Common Ansys Issues

Published June 28th, 2021 by Caleb Scharf

Description The following solutions are quick tasks that reset basic Ansys settings back to default, resolving many many common issues that can arise during normal use. Solution Reset Your Ansys Profile Folder‍ (2 min) Reset Your Ansys License Preferences‍ (2 min) Run the Product & CAD Configuration Manager‍ (5 min)

1852 Views 1 min

ERROR - Laptop battery drains excessively or gets very hot

Published December 5th, 2022 by Caleb Scharf

ERROR Your battery drains faster than expected when unplugged, or your computer gets very hot to the touch after being left in your computer bag. Software & Version Windows 10 and 11 Description/Cause By default, Microsoft enables moderns standby on all Windows computers. This allows the computer to wake up and install updates while your compute

390 Views 1 min

HOW TO - Set User License Privileges via an Options File

Published September 16th, 2021 by Caleb Scharf

Description Need to reserve a license so it's always available for a particular user, hostname, display name, group, etc.?  Need to allow or deny the use of features to a user, group hostname, etc?  Need to set the idle timeout for participating Ansys products and more?  While this take a little time and consideration depending on your use case, thi

2160 Views 1 min

Specifying an Ansys License Server

Published June 16th, 2021 by Caleb Scharf

Description For your client Ansys software to run, it must first connect to and obtain a license from an Ansys license server.  If a license server was not specified during the client software installation or if the license server was moved or it's IP address was changed, you must set this information appropriately on the client machine.  If you alr

7330 Views 2 min

Ansys Troubleshooting Guide

Published June 28th, 2021 by Caleb Scharf

Description Troubleshooting Ansys problems can be tricky!  Our comprehensive troubleshooting guide will help you narrow down the cause of any Ansys problem and walk you through how to resolve it. Note:  This guide is not directly applicable to:  Ansys Cloud, Rocky, Remote Solver Manager (RSM), Granta, SCADE, Minerva or Twin Builder at this time.  So

13203 Views 4 min

ERROR - Warning: No License Files Were Found in the following location...

Published October 1st, 2021 by Caleb Scharf

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the installation status logs. ...WARNING: Because no license files were found in the following location, the 'ANSYS, Inc. License Manager' service was not able to be started C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files The ANSYS L

2305 Views 1 min

HOW TO - Open PowerShell

Published June 29th, 2021 by Caleb Scharf

Description Opening PowerShell is required to run certain troubleshooting commands.   Solution

1990 Views 1 min

INFO - Ansys License Server Commands

Published June 16th, 2021 by Caleb Scharf

Description Ansys has multiple utilities that can be run from the command line to gather useful information.  This can sometimes be faster than using the different Ansys GUI tools to perform these same tasks.   Solution You must have the Ansys Client or License server software installed on the machine for these commands to work.   Run the commands i

6082 Views 1 min

HOW TO - Gather Ansys Diagnostic Logs

Published June 16th, 2021 by Caleb Scharf

Description Ansys diagnostic logs contain information that help SimuTech support troubleshoot technical Ansys issues. Logs can be gathered from the computer that the client software is installed on and from the computer that the license manager is installed on. Solution Tip Collecting both sets of logs gives us more information and leads to faster r

10780 Views 2 min

INFO - Ansys New License Terms & Conditions

Published August 18th, 2021 by Caleb Scharf

By installation of the product license file, you acknowledge use of the product is governed by the existing software license agreement.  Any additional terms and conditions, including warranties, contained in any purchase order are null and void. If a new license key has been supplied for the Program, or if the Program is being converted or upgraded

2537 Views 1 min

ERROR - License Manager Server Hangs/Locks Up

Published June 16th, 2021 by Caleb Scharf

Error You experience one or more of the following symptoms: Can't RDP to the license manager server running on Server 2019.   License Manager server locks/hangs on a re-occurring / frequent basis.   Ansys Licensing Tomcat (tomcat9.exe) service consumes an unusually high amount of memory. Description/Cause There is a known issue with the Tomcat servi

2750 Views 1 min

About

Published July 13th, 2021 by Caleb Scharf

SimuTech's Ansys Installation & Licensing Center is our public facing knowledge base designed to enhance our  top ranking Ansys Technical Support  with easy access to user friendly, on demand support content related to the setup and troubleshooting of Ansys software. We're continuously adding and updating content. Existing content is focused on

5643 Views 1 min

HOW TO - Check Ansys License Server Version

Published June 16th, 2021 by Caleb Scharf

Description This article will show you how to quickly identify what version your license server is running.  Important If you are attempting to run client software that is newer than the license server software, it will not work and you will need to upgrade the Ansys License Server software‍‍ in addition to having a valid license for that new versio

8511 Views 1 min

INFO - Ansys Version & Release Date History

Published September 21st, 2021 by Caleb Scharf

Description This information can also be found on Ansys Webpage here: https://www.ansys.com/it-solutions/platform-support/previous-releases or https://www.ansys.com/it-solutions/platform-support    Ansys Version Release Date 2023 R1 (23.1) January 26, 2023 2022 R2 (22.2) July 7, 2022 2022 R1 (22.1)  January 11, 2022 2021 R2 (21.2) July 20, 2021 2021

2039 Views 1 min

INFO - Technical License Server Changes in version 2021 R1

Published September 9th, 2021 by Caleb Scharf

Description Historically, Ansys has relied on three main processes and ports to communicate with clients - FlexLM, Vendor Daemon and Licensing Interconnect. Starting in version 2021 R1, Ansys simplified how the license server communicates with client software versions 2021 R1 and later and now relies on only two of these processes/ports (with one ra

2538 Views 2 min

HOW TO - Boot to Safe Mode

Published January 31st, 2022 by Caleb Scharf

Description Booting to safe mode may be necessary in order to troubleshoot problems related to corrupt system files or broken windows updates. Because safe mode only starts and run core/mandatory services, it can be helpful by allowing you to rule out any non-standard drivers, services and applications as the cause. This article will tell you how to

1056 Views 1 min

HOW TO - Install Drivers & Updates

Published February 1st, 2022 by Caleb Scharf

Overview Outdated drivers and windows updates can cause software compatibly issues with Ansys and other software. While video/GPU drivers are more often the cause for Ansys related issues than system drivers and windows updates, that is not always the case and we still recommend installing all updates below when troubleshooting an issue.  There are

1602 Views 2 min

ERROR - Failed to export NASTRAN file

Published June 16th, 2021 by Caleb Scharf

Error When using Ansys Mechanical 2021R1, exporting to a NASTRAN file fails with the following message:   Error Text: "Failed to export NASTRAN file.  Please refer to the messages for more information." Description/Cause There is a bug in Ansys 2021R1 that causes this if the customer doesn’t have an Enterprise level license.  Solution  Create a Syst

1751 Views 1 min

ERROR - Failed to get license for ncodedesktop

Published October 15th, 2021 by Caleb Scharf

ERROR When launching workbench, after the loading screen, you receive the following error message and are unable to see nCode tools in the toolbox. Failed to get license for ncodedesktop ANSYS LICENSE MANAGER ERROR - Failover feature 'Ansys nCode Level 1' is not available. Request name ancode_level1 does not exist in the licensing pool. No such feat

1886 Views 1 min

ERROR - This type of license file must be appended...

Published September 21st, 2021 by Caleb Scharf

ERROR When installing license file in the LMC > you receive the following error message: 2021/09/20 18:14:42: Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license file does not match the SERVER information in the exis

1672 Views 1 min

ERROR - Attempt to create the following configuration status file was unsuccessful

Published September 30th, 2021 by Caleb Scharf

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...ERROR: Attempt to create the following configuration status file was unsuccessful. This could cause problems during future licensing configurations. C:\Program Files\ANSYS Inc\Shared Files\Licensing\ansysli_data\.co

1791 Views 1 min

ERROR - Pan and Tilt Don't Work / Choppy

Published December 30th, 2021 by Caleb Scharf

ERROR When attempting to pan and tilt using the middle mouse button and ctrl + middle mouse button, the model moves very choppy or not at all.  Zoom works fine.  Your browser does not support HTML5 video. Software & Version This error occurred when using Discovery 2021 R2, but internal experience says it's occurred once or twice in other product

1215 Views 1 min

HOW TO - Verify the Integrity of Installation Files

Published June 16th, 2021 by Caleb Scharf

Description If your troubleshooting a stubborn issue with Ansys software, and have already re-installed the software once, it's possible the installation files used to install the software were either corrupted during the download or the extraction/unzip process.  While this isn't common, it can occur and is a necessary step to eliminate this as a p

2647 Views 1 min

INFO - Is Ansys affected by the Log4j vulnerability?

Published December 13th, 2021 by Caleb Scharf

Description Log4J, a level 10 security vulnerability, was discovered on December 9, 2021 and IT departments across the world have been scrambling to patch this severe vulnerability.  So the question is, is Ansys software vulnerable?  Solution Ansys is actively investigating this vulnerability for any impact it may have on their software product line

2444 Views 1 min

ERROR - Attempt to populate the CVD 'license_files' directory...

Published September 30th, 2021 by Caleb Scharf

ERROR When installing the Ansys License Manager at the end of the installer you receive this error in the detailed installation log. ...WARNING: Attempt to populate the CVD 'license_files' directory did not find a legacy ANSYS license file at the following location: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license.dat Software & Version

1819 Views 1 min

ERROR – Unable to Specify License Server in Version 2021 R1

Published July 27th, 2021 by Caleb Scharf

Error When using Ansys 2021 R1 software, after inputting the license server name in the Server 1 field: you are unable to test or save the settings and the field indicating an issue is highlighted in red. Description/Cause There is a known issue with dashes and other special characters in license server names in version 2021 R1. This issue is resolv

1940 Views 1 min

HOW TO - Run Dell Hardware Diagnostics

Published October 24th, 2022 by Caleb Scharf

Description If you suspect your computer may have an issue with failing hardware (CPU, RAM, etc), you can run their pre-boot diagnostics utility which tests your hardware without using the operating system.  Other manufacturers have similar utilities, but the specific instructions vary.  Source - How to Run a Preboot Diagnostic Test on a Dell Comput

463 Views 1 min

ERROR - Destination File Could not be Created

Published September 23rd, 2021 by Caleb Scharf

ERROR When installing Ansys from a zip file download, you receive this error when trying to run Setup.exe.  Windows cannot complete the extraction. The destination file could not be created. Software & Version This error was given using the Structures 2021 R2 package but can be given with any of the zip file packages. Description/Cause This erro

2296 Views 1 min

INFO - Ansys Account Roles & Permissions

Published June 17th, 2021 by Caleb Scharf

Description There are multiple roles that an Ansys user can have on an account. This chart includes those roles and what permissions each of those roles have.   Solution   Role Description Perform license server changes Customer Portal Access Download Software Manage Elastic Licensing / Cloud Users / Cloud Usage Reports Add/Remove/Manage Subscriptio

2022 Views 1 min

HOW TO - Identify what license features you are attempting to checkout

Published September 14th, 2021 by Caleb Scharf

Description When using Ansys software in a multi-user environment where you are sharing licenses with other users, or when you need borrow an Ansys license‍ so you can use it while not connected to the license server, or when trying to determine why licenses can't checkout, understanding what license features/increments the client software is attemp

2327 Views 1 min

HOW TO - Gather License Server Host Info

Published June 16th, 2021 by Caleb Scharf

Description Before an Ansys license can be issued to a customer, the customer must first provide SimuTech with several pieces of information that come from the computer that will be running the Ansys License Manager.  Also see License Server System Requirements‍ if necessary. Solution First, select your deployment method ‍ and determine which comput

11090 Views 2 min

INFO - Understanding Ansys License Files (ansyslmd.lic)

Published February 23rd, 2022 by Caleb Scharf

Description Ansys software is based on a tiered licensing structure.  When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features, also referred to as increments.  See the example below taken from the Ansys Product to  License Feature  M

2473 Views 4 min

ERROR - Workbench Toolbox Does Not Load

Published September 28th, 2021 by Caleb Scharf

ERROR When opening Workbench 2021 R2 you receive connection errors and or the toolbox doesn't load correctly or hangs all together when launching.  Connection timed out while reading data. The application has stopped waiting for a reply. The License server may be experiencing a high demand or a temporary outage. Try again later. Not connected to a s

3519 Views 1 min

ERROR - Unable to check out feature: motorcad

Published June 16th, 2021 by Caleb Scharf

Error When opening MotorCAD, the user gets the following error. Error Text: Checking Motor-CAD License Unable to check out feature: motorcad ANSYS LICENSE MANGER ERROR ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565 Description/Cause Other users can successfully connect to the license server successfully and there

2211 Views 1 min

HOW TO - Troubleshoot Windows Update Errors

Published January 30th, 2022 by Caleb Scharf

Description In addition to not receiving important Security, Bug and Performance fixes, if Windows updates are not installing properly, this can indicate that your Windows Installation is not healthy.  If your Windows installation is not healthy, this underlying problem can cause Ansys and other application not to function properly. The steps in thi

1636 Views 3 min

HOW TO - Edit Your Windows Host File

Published October 15th, 2021 by Caleb Scharf

Description When a computer can communicate with the license server via IP address, but not via hostname/computer name, this indicates a problem with your DNS server configuration (we commonly see VPN's having this problem). Resolving the root cause of problematic DNS resolution is the recommended solution, as other users are likely equally affected

2642 Views 1 min

INFO - Product to License Feature Mapping Document

Published July 28th, 2021 by Caleb Scharf

Description Ansys software is based on a tiered licensing structure. When you purchase Ansys software, you purchase a license for a specific product(s), called a product license. Each product license is made up of one or more license features, also referred to as increments.  See the example below taken from the Ansys Product to License Feature Mapp

2479 Views 1 min

INFO - Is a Evaluation/Temporary License Borrowable?

Published June 16th, 2021 by Caleb Scharf

Description Is an evaluation license (AKA - trial license, temp key, eval license, etc.) borrowable? Solution Evaluation licenses are not borrowable.

1617 Views 1 min

Make Your Ansys License Server Public Facing (BYOL)

Published June 16th, 2021 by Caleb Scharf

Description Generally, setting up a VPN to the network where your Ansys license server is installed, is the most common way for Ansys clients to access the license server so they can work remotely.  There are also several other solutions you can read about Choosing a Remote Connection Type‍ . However, there are three common scenarios where you may n

2411 Views 4 min

HOW TO - Setup Ansys Remote Solve Manager (RSM)

Published June 16th, 2021 by Caleb Scharf

Description Ansys Remote Solve Manager (RSM) is one of the most useful tools available in Ansys Workbench. The video series below provides step-by-step procedures in setting up the various components of RSM. Why use RSM? To submit Ansys jobs to a remote, typically more powerful computer for solution. To submit Ansys jobs on a local computer for an i

9153 Views 1 min

ERROR - Could not save server and port to file

Published September 21st, 2021 by Caleb Scharf

ERROR When attempting to specify a license server in the Ansys Client License Settings app > You receive the following error message after clicking Save: Could not save server and port to file: C:\Program Files\ANSYS Inc\Shared Files/Licensing/ansyslmd.ini Software & Version Ansys Licensing Client Settings 2021 R2 *This example was taken from

2807 Views 1 min

ERROR - Hostid in the license file is not a valid hostid

Published September 19th, 2021 by Caleb Scharf

ERROR When installing a new license file you receive the following error. Experienced on License Manager Version 2021 R2. 2021/09/18 17:07:45: Did not upload file - Error: The hostid in the license file is not a valid hostid for this license server machine. Description/Cause Possible Causes: Your attempting to install a license file that was issued

12854 Views 1 min
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Caleb follows these articles

  • HOW TO - Reset Ansys License Preferences
  • HOW TO - Uninstall Ansys Software
  • HOW TO - Test & Fix License Manager Connectivity Issues
  • Add Firewall Exceptions for Ansys License Manager
  • Ansys Download & Installation Guide (Start Here!)
  • HOW TO - Release a Stuck/Reserved/Abandoned License
  • Ansys Troubleshooting Guide
  • HOW TO - Gather Ansys Diagnostic Logs

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