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                          ERROR - Pan and Tilt Don't Work / Choppy

                          Authored by Caleb Scharf September 9th, 2024 4575 views 0 likes KB1197286

                          ERROR

                          When attempting to pan and tilt using the middle mouse button and ctrl + middle mouse button, the model moves very choppy or not at all.  Zoom works fine. 

                          Your browser does not support HTML5 video.

                          Software & Version

                          This error occurred when using Discovery 2021 R2, but internal experience says it's occurred once or twice in other products over the years as well.

                          *This example was taken from this version, but is not necessary limited to this version.

                          Description/Cause

                          While not common, we've experienced a compatibility issue with some mice that cause this issue. We don't know the exact cause.  The specific models we've experienced this with are:

                          • Logitech Wireless Mouse Model M525
                          • Microsoft Wireless Comfort Desktop 5050 (Keyboard/Mouse Combo)

                          Solution

                          • Use a different mouse, preferably a wired USB mouse when testing.
                          • If this doesn't resolve the issue, we recommend updating your Graphics drivers from the manufacture website, however, this was not the solution for the exact error described in this article. 

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