Installation & Licensing Center
HOW TO - Fix Ansys Application Errors & Issues
Authored by Caleb Scharf
August 29th, 2023
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KB2138193
Description
Ansys application errors and issues can be causes by a number of different things. Knowing what those causes can be and what are the most common will help you identify and them out.
Solution
| Possible Causes (most to least common) | Solution |
|---|---|
|
Client settings/preferences are incorrect or corrupt
|
Reset Ansys Settings to Default
|
Corrupt Ansys Installation/Files
|
Re-run Ansys client installation by right clicking setup file and selecting Run as Administrator. No need to uninstall.
|
Outdated GPU, System Drivers or Windows Updates
|
|
|
Corrupt Ansys Installation/Files
|
Troubleshoot Antivirus/EDR Software with Ansys
|
|
Corrupt Ansys Installation/Files
|
Comprehensively Reinstall Ansys
|
|
Product/CAD Settings are missing/corrupt or miss-configured
|
Run Product & CAD Configuration Manager (5 min)
|
|
Antivirus / Endpoint Detection (AV/EDR) Actively Blocks Ansys
|
Troubleshoot Antivirus/EDR Software with Ansys
|
|
Corrupt or missing Microsoft Visual C++ pre-requisite files
|
Reinstall Microsoft Visual C++ pre-requisite software
|
|
Remote Desktop Software (Windows RDP, TeamViewer, GoToMyPC, etc.) is causing issues.
|
Can you repeat the problem when working from the computer locally?
|
|
Ansys software bug
|
Eliminate your Model, Ansys Version & Computer as the Cause, then contact SimuTech.
|
|
Corrupt Windows Installation
|
|
Less Common Causes to Consider
- Check if Ansys client software is being blocked by the Client Windows Firewall (not server firewall)
- Were any Windows or security updates recently installed the may be causing the issue?
- VPN software can sometimes cause issues, specifically we've seen issues with Cisco AnyConnect and Fluent as it relies on network settings.
- If experiencing issues with Fluent, disable your WiFi adapter, if present, and try again.
- Does your IT Department have any security or group policies that may be causing the issue?
- Does your IT Department having roaming profiles configured that may interfere with default installation locations? Contact SimuTech Support.
- Is there any windows file permission issues or warnings that indicate certain folders that Ansys installs to writes to may be restricted?
- Are you trying to install from a network drive?
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