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ERROR - Unexpected error: Root element is missing.
Authored by Caleb Scharf January 23rd, 2024 1834 views 0 likes KB2373207
ERROR
When launching Ansys Workbench, the following error occurs, and the application will not open.
An unexpected error has occurred: Root element is missing
System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmLTextReaderImpl.ParseDocumentContent()
at System.Xml.XmLLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmLDocument.Load(XmlReader reader)
at System.Xml.XmLDocument.Load(String filename)
at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
at Ansys.Core.Addins.AddinConfigReader.ReadConfigFlesfromAddinsConfiguration()
at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)
Software & Version
Workbench 2023 R1
*This example was taken from this version but is not necessarily limited to this version.
Description/Cause
Corrupt Ansys installation was the proximate cause.