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                          ERROR - Unable to check out feature: motorcad

                          Authored by Caleb Scharf August 27th, 2023 8053 views 3 likes KB956493

                          Error

                          When opening MotorCAD, the user gets the following error.

                          Checking Motor-CAD Licence 
A%svs LICENSE MANAGER ERROR 
pat

                          Error Text:

                          Checking Motor-CAD License
                          Unable to check out feature: motorcad
                          ANSYS LICENSE MANGER ERROR
                          ANSYSLI existed or could not read server port ansyscl.localcomputername.6344.32565

                          Description/Cause

                          Other users can successfully connect to the license server successfully and there is no networking or firewall issues blocking communication to the license server.  This can be caused by the user/software not having sufficient permissions to read the ansyslmd.ini file under C:\ANSYS_Motor-CAD\Shared Files\licensing\ansyslmd.ini.  

                          Solution

                          Perform the following on the client computer facing the issue:

                          1. Rename the Ansys Temp folder:
                            1. Close All Ansys Applications
                            2. Windows search > type %temp% and hit Enter
                            3. Rename the ".ansys" folder to ".ansys.old"
                          2. Specify license server via environmental variable
                            1. Windows search > type "system environment and select Edit the system environmental variables.
                            2. Click Environment variables > Under User variables, select New > 
                              • Variable name = ANSYSLMD_LICENSE_FILE
                              • Variable Value = 1055@YourLicneseServerName
                            3. Click OK

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