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ERROR - Black screen in CFX-Pre and CFD-Post

Authored by Caleb Scharf October 29th, 2024 10670 views 4 likes KB956427

Error

The user experiences a black screen CFX-Pre and CFX-Post when working over Windows remote desktop and or their local computer.

Machine generated alternative text:

Software & Version

CFX-Pre and CFX-Post 2019R1, 2019R2 & 2023R1

*This example was taken from this version(s) but is not necessarily limited to this version(s).

Description/Cause

There is an issue in CFX-Pre and CFD-Post in Ansys 2019 R1 and 2019 R2 when connecting a PC or Virtual Machine remotely with Windows Remote Desktop. Note: there have been no reported similar issues for any earlier releases. Related Ansys KB Article - https://support.ansys.com/AnsysCustomerPortal/en_us/Knowledge+Resources/Solutions/CFX/2061743

This issue has also been observed occurring on a local computer as well as via an RDP session.

Solution

There are two potential solutions to this problem. The first is the easiest to implement.

Solution #1 - Update GPU Drivers

Update Nvidia GPU drivers directly on the machine Ansys is installed on, directly from Nvidia website to ensure you have the latest version.

Download The Official NVIDIA Drivers | NVIDIA

Note: To identify what GPU you have, open the Nvidia Control panel and click System Information in the lower left.

Solution #2 - Environmental Variable

Set the following system environment variable on the computer you are remoting into. This solution doesn't work in all situations.

QT_OPENGL=desktop

Solution #3 - Utilize nVIDIA's OpenGL RDP

Obtain and run "nvidiaopenglrdp.exe" application provided by Nvidia on the computer you are remoting into. You will still use the same Windows RDP client, but this utilize enables OpenGL support over RDP which can improve performance and in this case, solves a problem. You must register in order to download this application.

Download the application from - https://developer.nvidia.com/nvidia-opengl-rdp
SimuTech Employees can access this file here:
1. https://simutechgroupinc.sharepoint.com/:u:/s/ExternalSharing/EWJcXPuxuk1HneGPvp68XVoBRVgbi4NXq5rnrIHwnvByPQ?e=7POzjz

cfd-post cfx-pre

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