Description

The Ansys Customer Portal (https://support.ansys.com) contains software downloads along with other resources like official documentation, tutorials, a knowledge base and more.  

Registration Requirements

• Active TECS Subscription or Evaluation License
• Your Ansys Customer #
  • Found in the email you received that included your license key attached. Appears in the email like "Customers:  Company Name (Customer #)"
  • Found in your license text file you were sent or in your installed license file‍. 
  • Found by running command #3 in this article‍.
  • Click here for more ways to locate your customer number
• Email Address Must be Paid
  • Gmail, Hotmail, Yahoo, etc. addresses will not be accepted.
• Email Address Domain must be the same as your Ansys Support Coordinator (ASC) 
  • ASC - the person who was emailed the license file
  • If your email domain is different, the system can't verify you are associated with the company and you must have your ASC contact SimuTech Support, who can verify your identity and work with Ansys to register you manually.

Solution

1. Sign Up for an Ansys Account
   1. Visit https://support.ansys.com > Sign Up or Login
   2. Enter your email address - Read the Requirements Listed Above
   3. Follow instructions to validate your email.
   4. Setup a phone number as a backup 2FA verification method.  (optional but recommended)
   5. Complete the remainder of the sign up process.
   6. Once your Ansys account setup is complete, you will be taken to the customer portal registration page.
2. Register for the Customer Portal
   1. Complete the online registration form making especially sure to input the company name and customer number correctly.
   2. Sign-In