Installation & Licensing Center
HOW TO - Locate Your Ansys Customer #
Authored by Caleb Scharf September 22nd, 2024 3233 views 0 likes KB2134511
Description
This article will show you how to locate your customer number that is assigned to your company when first purchasing Ansys software. This number will help when looking your account for support, purchases or other account management tasks.
Solution
FlexNet Licensing
Ansys Licensing Portal
- Login to the Ansys Licensing Portal (licensing.ansys.com)
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HOW TO - Access the Ansys Licensing Portal
Note: You must to be an ASC or LPA on your account in order to see this info.
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HOW TO - Access the Ansys Licensing Portal
License Key Email
Found in your License Key email sent to your Ansys Support Coordinator upon purchasing Ansys.
Your License Key Text file
Found in Ansys License Key text file that was sent to your Ansys Support Coordinator contact when the software was purchased.
Your Installed License File
Inside your installed file that's located on your License Server. File path:C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic"
Via Command Line (If you have Ansys is installed)
If you have Ansys installed, Run command #3 in this article.
Shared Web Licensing
- Login to the Ansys Licensing Portal (licensing.ansys.com)
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HOW TO - Access the Ansys Licensing Portal
Note: You must to be an ASC or LPA on your account in order to see this info.
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HOW TO - Access the Ansys Licensing Portal
Elastic Web Licensing
- Login to the Ansys Licensing Portal (licensing.ansys.com)
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HOW TO - Access the Ansys Licensing Portal
Note: You must to be an ASC or LPA on your account in order to see this info.
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HOW TO - Access the Ansys Licensing Portal
I don't know what type of License Server I need/have
- FlextNet - Classic, self-hosted license server where one or more users share a pool of licenses. (currently most common)
- Shared Web Licensing - Newer License Server, hosted by Ansys, where one or more users share a pool of licenses. (New in 2023R2)
- Elastic Web Licensing - License Server hosted by Ansys using their flexible pay-per-use licensing model based on AEC's.
For more information, please visit - Understanding Ansys License Server Types