ERROR

When using the Ansys Automated Installer, unable to “Sign In via Ansys ID” and error appears.

C:\Users\...\AppData\Local\Temp\ans_install_tmp...\submit_form_on_load.html

This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.

Software & Version

Ansys Automated Installer 2025 R2

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

“.html” file type does not have a default application assigned in Windows Settings.

*The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

Solution

1. Open Windows Settings
2. Navigate to “Apps > Default apps” 
3. In the textbox under “Set a default for a file type or link type”, enter “.html”
   

   

4. Click “+ Choose a default”, select your preferred browser, then click “Set default”.
   

   

5. Close and re-open the Ansys Automated Installer
6. Click “Sign In via Ansys ID”