ERROR

You are unable to retrieve shared web licensing either from On Demand or Roaming.

Shared Web checkout call to LicensingSettingsUtility for 1 tasks of feature XXXX failed:

Error Detail: The server could not reserve the requested product quantities. Please refer to the details provided in the diagnostic value.

Status code: 400

Help URL: https://laas.ansys.com/v1/checkout

Diagnostic Detail: ProductCheckOutError; Product reservation error: insufficient resources to reserve quantity 1 of product id"XXXX"; Operation id:XXXX

Software & Version

SpaceClaim/Discovery 2024R2

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

Possible corrupted local cache of cache.json and token.json files.

*The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

Solution

1. Navigate to C:\Users\yourusername\.ansys\ansysid
2. Delete the cache.json and token.json files from that directory and try again