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                          INFO - Ansys Diagnostic Logs Cheat Sheet

                          Authored by Steve Barnett October 22nd, 2024 6517 views 3 likes KB1291007

                          Description

                          Ansys diagnostic logs contain tons of helpful information that can be used to troubleshoot license or software errors.  There are two different sets of logs that can be generated - License Server Logs & Client Logs - both are helpful.  This article will highlight the most useful information contained within each.  To gather diagnostic logs see - HOW TO - Gather Ansys Diagnostic Logs 

                           

                          Solution

                          INFO

                          Except for the .NFO file, all diagnostic logs should be opened with your favorite text editor (Windows Notepad, or our favorite, Notepad++). 

                           

                           

                          Client Logs

                          Name & Contents Filename Example

                          Client Specified License Servers File

                          • License Servers Client has Specified

                           

                          ansyslmd.ini

                          System Diagnostic Info File

                          • Hostname / Computername
                          • License Connectivity Status (FlexNet Publisher)
                          • Ipconfig /all output
                          • Operating system, CPU/GPU
                          • Display/monitors, hard drives
                          • Inbound Firewall Rules/Exceptions
                          • Environmental variables
                          diagnosticInfoScreenOutput.txt

                           

                          Application License Logs

                          • License check out/in requests
                          • License Checkout Denials/Errors
                          • Specific Increments the client is requesting

                          \licdebug_files\licdebug.(product).(version).out

                           

                          (One log per product. Only included if the product has been opened)

                          Installation Log

                          • What products & versions were installed
                          • Installation errors
                          • Installation Source Files Location (Setup.exe, network/local)
                          • Installation Destination Directory
                          install.log

                          Installation Errors Log

                           

                          install.err

                          (Only included if install errors occurred)

                          License Client Error Log

                          • Errors encountered during Client Licensing Install
                          install_licconfig.err

                          (Only included if install errors occurred)

                          Install License Config Log

                          • Client Hostname
                          • Installation Directory
                          • Installation and configuration log for Client Licensing Settings
                          install_licconfig.log

                          Windows System Info File

                          • Installed Programs Listed in Start Menu
                          • Hardware Specs
                          • Network Adapters & IP Addresses
                          • Disks & Free Space
                          • Windows Event Logs
                          • Startup Programs (help identify AV)
                          • Running Tasks/Processes (help identify AV)
                          • Environment variables
                          ansyssys.nfo
                           

                          License Server Logs

                          Name & Contents Filename Example

                          License Server(s) Specified

                           

                          ansyslmd.ini

                          Installed License File(s)

                          • Currently installed license file(s)
                          • License features/increments
                          • HostID
                          • Vendor Daemon static port (if specified)

                          license_files\ansyslmd.lic 

                           

                          (if multiple license files (.lic) are installed, they will be named different.  Additionally license files means they were installed manually))

                          FlexNet Debug Log

                          • License Manager Startup Logs
                          • License check in/outs/denials/errors
                          • Vendor Daemon Port Being Used at the time of log collection
                          • Network statistics, service status and memory usage
                          license.log

                          Licensing Interconnect Log (Client versions 2019R1 and prior)

                          • License Manager startup, licenses available
                          • Clients accessing server including check ins/outs, Ansys versions used
                          • Options file info if customer has one.
                          ansysli_server.log

                          License Manger Center Log

                          • License Server starts and stops
                          • Adding new license files
                          • Logs viewed via web interface
                          ansyslmcenter.log

                          Installation Error Log

                          • Any errors that occurred during product installations
                          install.err

                          (only present if errors have occurred)

                          Installation Log

                          • Details of the License Manager installation(s)
                          • Source and destination directories
                          install.log

                          License Manager Installation  Config Error Log

                          • Any error occurring during License Manager installations
                          install_licconfig.err

                          (only present if errors have occurred)

                          License Manager Installation Config Log

                          • License Manager configuration details
                          • Files moved, present, or missing during config
                          • Checking if ports in use
                          install_licconfig.log

                          Options File

                           

                          ansyslmd.opt

                          (only present if an options file was in use)

                          Local Host File

                          • Copy of Windows hosts file containing any manually mapped hosts/IPs
                          hosts

                          Backup of old .INI and .LIC Files

                          • Previously installed license files are backed up when installing new licenses.
                          license_files\backup\* folder

                          Previous Server .LOG

                          • Previous versions of License Server logs, including newer logs should the main log files grow too large
                          logs_backup\*.log

                          Product Compatibility List

                          • Products which the License Manager is capable of serving, not what products are installed.
                          • Typically updated with new releases of License Manager
                          prodord\ansysli.prodord.xml

                          List of Included Diagnostic Files

                          • Inventory list of all files included in the License Manager diagnostic bundle
                          LMCENTER_DIAGNOSTICS_FILELIST.TXT

                          Web Server Log (Not Useful)

                          • Configuration files and settings for the License Manager web interface (Tomcat)

                          tomcat\log\* folder

                          and

                          tomcat\conf\* folder

                           
                           

                           

                           

                          interpretingansys logs

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