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Steve Barnett
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ERROR - SpaceClaim fails to open
Published November 28th, 2023 by Steve Barnett
ERROR When launching SpaceClaim from the start menu, the cursor will show busy/wheel spinning for a few moments, but SpaceClaim never opens nor provides an error message. If you attempt to open SpaceClaim with Task Manager open, you see Ansys Subscription Licensing briefly appear: Software & Version SpaceClaim 2023R2 *This example was taken from
INFO - Ansys Diagnostic Logs Cheat Sheet
Published March 15th, 2022 by Steve Barnett
Description Ansys diagnostic logs contain tons of helpful information that can be used to troubleshoot license or software errors. There are two different sets of logs that can be generated - License Server Logs & Client Logs - both are helpful. This article will highlight the most useful information contained within each. To gather diagnosti
INFO - What happens when you lose connection to an Ansys FlexNet License server?
Published January 27th, 2023 by Steve Barnett
Description When using an Ansys FlextNet License Server Opening and running Ansys client software requires you maintain consistent connectivity with the license server (unless the license is borrowed). This article will explain how this connectivity works and what happens when connectivity is lost. Solution Behavior Reliability All testing in this a
ERROR - Unable to Attach Geometry from Creo
Published October 20th, 2022 by Steve Barnett
ERROR When launching Workbench from the Ansys tab in Creo, you receive the following error: Ansys Workbench Unable to attach to geometry file C:\Users\Username\Documents\Creo 2.0\\\filename Unable to attach geometry. System.Exception: Unable to attach to geometry file C:\Users\Username\ at Ansys.Simulation.Core.Commands.RefreshModel.ExecuteCommand(I
ERROR - SpaceClaim Structure Tree Items Disappear
Published December 28th, 2022 by Steve Barnett
ERROR When using SpaceClaim, hovering the cursor over the Structures tree causes items to disappear. Software & Version SpaceClaim 2022R1 *This example was taken from this version but is not necessarily limited to this version. Description/Cause Improper scaling, high DPI settings enabled for app compatibility. *This is one cause that has been i
ERROR - License Server Lost for X Minutes
Published October 27th, 2022 by Steve Barnett
ERROR In Ansys Workbench, you receive the following error: Messages Error! License server lost for 10 minutes. Please save your work. License server will time out in 50 minutes if not reconnected before. Licensing path: ANSYSLI_SERVERS: 2325@AAAAAA, 2325@XXXXX FLEXlm Server: 1055@XXXXX Software & Version Workbench 2022R2 *This example was taken
ERROR - Required addins could not be loaded
Published April 4th, 2023 by Steve Barnett
ERROR When launching workbench, you receive the following error: An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit. --- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exi
HOW TO - Manually Reset Your Specified License Servers File (ansyslmd.ini)
Published October 27th, 2022 by Steve Barnett
Description The Client Licensing Settings application will create/update the ansyslmd.ini file when you specify a License Server and press Save. There may be times when this file isn't working properly and needs to be reset. For example - on rare occasions, there can be invisible formatting artifacts left behind from old installations, server updat
HOW TO - Access the Ansys License Management Center from Other Computers
Published January 5th, 2023 by Steve Barnett
Description By default, the Ansys License Management Center webpage, which runs using a Tomcat webserver, is only accessible from the computer it's installed on. This prevents any user on your network from being able to tamper with it's settings. If desired, you can setup and allow this to be accessed from other computers on the same network. S
ERROR - Linux - Error While Loading Shared Libraries
Published October 11th, 2022 by Steve Barnett
ERROR When attempting to install or run Ansys products on a 64-bit Linux system, you encounter these or similar errors: /net/tools/ansys/AnsysEM-2022R2/v222/Linux64/ansysedt.exe net/tools/ansys/AnsysEM-2022R2/v222/Linux64/ansysedt.exe: error while loading shared libraries: libmwtlbinf32.so: cannot open shared object file: No such file or director OR
HOW TO - Review FlextNet License Usage Data from a Different Computer
Published August 18th, 2022 by Steve Barnett
Description This article will show you how to review the license usage history data when you don't have access to the license server machine. Solution Step #1 - Gather License Server Diagnostics File Gather a diagnostic log file from the License Server HOW TO - Gather Ansys Diagnostic Logs - SimuTech (simutechgroup.com) Step #2 - Install the Lic
ERROR - LoadLibrary failed with error 87
Published March 8th, 2023 by Steve Barnett
ERROR When launching Workbench, you receive the following error: Error LoadLibrary failed with error 87: The parameter is incorrect. Software & Version Workbench 2022R2 and 2023R1 with AMD Graphics *This documented instance of this error occurred in this version but is not necessarily limited to this version. Description/Cause DLL error *The cau
ERROR - Fluent Launcher Crashes
Published February 9th, 2023 by Steve Barnett
ERROR When starting Fluent in standalone mode, the Fluent Launcher opens, but when selecting between Meshing and Solution mode the Launcher crashes. The window disappears with no error message. Software & Version Fluent 2023R1 *This documented instance of this error occurred in this version but is not necessarily limited to this version. Descrip
ERROR - Failover feature 'Discovery - level 1' is not available
Published September 27th, 2022 by Steve Barnett
ERROR When importing a SpaceClaim model to Mechanical or Fluent for meshing, this error message appears: ANSYS LICENSE MANAGER ERROR Failover feature 'Discovery - Level 1' is not available. Request name disco_level1 does not exist in the licensing pool. No such feature exists. Feature: disco_level1 License path: 1055@server_name FlexNet Licensing
INFO - Understanding Ansys License Checkout
Published December 22nd, 2022 by Steve Barnett
Description Ansys applications are reliant on a license server connection for functionality. Each application can call for license increments and check them out, depending upon the application's base licensing requirements and additional features in use. Solution To run Ansys applications, each application will poll the License Manager for and chec
HOW TO - Install Ansys' Required Linux Packages & Libraries
Published June 29th, 2023 by Steve Barnett
Description In order for Ansys to run properly on supported versions of Linux, you must install the required libraries and packages based upon your Linux platform version and installed Ansys products. We have found that additional packages in addition to those listed in Ansys' documentation are required. Below are lists of pre-requisites that cove
ERROR - Cannot submit Ansys Cloud jobs
Published September 26th, 2022 by Steve Barnett
ERROR When trying to submit jobs to Ansys Cloud, region value is not selectable and jobs cannot be submitted. Software & Version 2022R2 only Description/Cause 2022R2 does not have support for Ansys Cloud Solution 2019R2-2022R1 are supported, support is expected for 2023R1
ERROR - spawn lmutil ENOENT
Published March 7th, 2023 by Steve Barnett
ERROR When launching Licensing Client Settings (2022R2) or Licensing Settings (2023R1) you receive the following error: You may also receive the follow error when launching from terminal, despite the executable showing in the folder: ubuntu@admin:/mnt/ansys_inc/v222/licensingclient/linx64$ sudo ./lmutil sudo: unable to execute ./lmutil: No such file
ERROR - Mechanical Crashes when using Image to File
Published December 7th, 2022 by Steve Barnett
ERROR When using Mechanical, saving an "image to file" using any options except current graphics causes the program to crash. AnsysWB Module AnsysWB Module has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Software & Version Mechanical 2021R1-2022
ERROR - Creo Toolkit Startup Errors
Published October 4th, 2022 by Steve Barnett
ERROR When launching Creo the following error is reported: Creo Toolkit startup errors Creo Toolkit registry file C:\Program Files\ANSYS Ic\v222\aisol\CADIntegration\ProE\ProEPages\confid\WBPlugInPE.dat: application ‘WB222PluginProWF’ failed to start; see trailfile for details. Creo Toolkit registry file C:\Program Files\ANSYS Ic\v222\aisol\CADInteg
ERROR - Queuing for the license "" has been initiated
Published October 17th, 2022 by Steve Barnett
ERROR When trying to open/import an .scdoc file in Fluent after closing SpaceClaim, you receive the following error: INFO Queuing for the license FEAT_CFD_PREPOST has been initiated. The application will resume once the license is granted. Please use the ANSLIC_ADMIN utility to see who is currently using the license. Software & Version 2022R1 Sp
RSM Installation Quick Start Guide (Windows)
Published November 7th, 2022 by Steve Barnett
Description Ansys Remote Solve Manager (RSM) is an application included with most Ansys software that allows you to push project solving to another faster machine, free up resources on the client machine to work on other projects. We also have a video series available here: HOW TO - Setup Ansys Remote Solve Manager (RSM) Why use RSM? To submit Ans
HOW TO - Fix a Stuck Job (ARC, Linux)
Published September 26th, 2023 by Steve Barnett
Description When using RSM with the ARC scheduler, you can at times find that jobs may get stuck in a Submitted or Running state. Restarting the master or compute node has no effect. Solution Attempt to terminate the job using the arckill command, from the headnode/arcmaster: /ansys_inc/v###/RSM/ARC/tools/linx64/arckill (jobID
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