Client Specified License Servers File

• License Servers Client has Specified

System Diagnostic Info File

• Hostname / Computername
• License Connectivity Status (FlexNet Publisher)
• Ipconfig /all output
• Operating system, CPU/GPU
• Display/monitors, hard drives
• Inbound Firewall Rules/Exceptions
• Environmental variables

Application License Logs

• License check out/in requests
• License Checkout Denials/Errors
• Specific Increments the client is requesting

\licdebug_files\licdebug.(product).(version).out

(One log per product. Only included if the product has been opened)

Installation Log

• What products & versions were installed
• Installation errors
• Installation Source Files Location (Setup.exe, network/local)
• Installation Destination Directory

Installation Errors Log

License Client Error Log

• Errors encountered during Client Licensing Install

Install License Config Log

• Client Hostname
• Installation Directory
• Installation and configuration log for Client Licensing Settings

Windows System Info File

• Installed Programs Listed in Start Menu
• Hardware Specs
• Network Adapters & IP Addresses
• Disks & Free Space
• Windows Event Logs
• Startup Programs (help identify AV)
• Running Tasks/Processes (help identify AV)
• Environment variables

License Server(s) Specified

Installed License File(s)

• Currently installed license file(s)
• License features/increments
• HostID
• Vendor Daemon static port (if specified)

license_files\ansyslmd.lic 

(if multiple license files (.lic) are installed, they will be named different.  Additionally license files means they were installed manually))

FlexNet Debug Log

• License Manager Startup Logs
• License check in/outs/denials/errors
• Vendor Daemon Port Being Used at the time of log collection
• Network statistics, service status and memory usage

Licensing Interconnect Log (Client versions 2019R1 and prior)

• License Manager startup, licenses available
• Clients accessing server including check ins/outs, Ansys versions used
• Options file info if customer has one.

License Manger Center Log

• License Server starts and stops
• Adding new license files
• Logs viewed via web interface

Installation Error Log

• Any errors that occurred during product installations

Installation Log

• Details of the License Manager installation(s)
• Source and destination directories

License Manager Installation  Config Error Log

• Any error occurring during License Manager installations

License Manager Installation Config Log

• License Manager configuration details
• Files moved, present, or missing during config
• Checking if ports in use

Options File

Local Host File

• Copy of Windows hosts file containing any manually mapped hosts/IPs

Backup of old .INI and .LIC Files

• Previously installed license files are backed up when installing new licenses.

Previous Server .LOG

• Previous versions of License Server logs, including newer logs should the main log files grow too large

Product Compatibility List

• Products which the License Manager is capable of serving, not what products are installed.
• Typically updated with new releases of License Manager

List of Included Diagnostic Files

• Inventory list of all files included in the License Manager diagnostic bundle

Web Server Log (Not Useful)

• Configuration files and settings for the License Manager web interface (Tomcat)

tomcat\log\* folder

and

tomcat\conf\* folder