ERROR

When installing a new license file you receive this error:

Did not upload file - Error: A correctly-formatted VENDOR line was not found in the license file.

Software & Version

Ansys License Manager 2021 R2

*This example was taken from this version, but is not necessary limited to this version unless otherwise noted in the description.  

Description/Cause

There are multiple possible causes we have seen that cause this error:

• The vendor line in the license file contains syntax/formatting errors.
• The license file you are attempting to install is not a license file designed to be installed on the Ansys License Manager.
• The license file is for Rocky/Esss and needs to be installed on the Rocky License Manager, found in the Esss Customer Portal.

Solution

• Go to the Esss/Rocky Customer Portal and install the Esss License Manager
• Correct any syntax errors within the license file