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ERROR - SpaceClaim Structure Tree Items Disappear

Authored by Steve Barnett December 28th, 2022 161 views 0 likes KB1691542

ERROR

When using SpaceClaim, hovering the cursor over the Structures tree causes items to disappear.

Software & Version

SpaceClaim 2022R1

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

Improper scaling, high DPI settings enabled for app compatibility.

*This is one cause that has been identified, though it may not the only potential cause of this error.

Solution

Using Windows File Explorer, navigate to C:\Program Files\Ansys Inc\v221\scdm (default location) and right mouse click on SpaceClaim.exe, and select Properties.  Now we'll select the Compatibility tab, then Change high DPI settings, and uncheck both boxes.  Once the boxes are unchecked, select Ok, and Apply then Ok in the Properties window.

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