ERROR

When launching workbench, you receive the following error:

An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.
--- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.

--- System.Exception: SceneGraph.Engine - failed to boot up.
   at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)
   at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)
   at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)
   at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)

Software & Version

Workbench 2023R1

*This documented instance of this error occurred in this version but is not necessarily limited to this version.

Description/Cause

Special characters and accented characters are not recognized in the user folder at C:\Users\<username> and can cause applications and addins to fail.

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

1. Open Windows File Explorer and navigate to C:\Users\
2. If you see any user folders with special characters, a new user will have to be created - please see your system administrator: