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      • Ansys Download & Installation Guide (Start Here!)
      • HOW TO - Download & Install Ansys Student
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    • Setup Tasks

      • HOW TO - Obtain Your Ansys License File
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
      • HOW TO - Install an Ansys License Key/File
      • HOW TO - Specify an Ansys License Server
      • HOW TO - Set Custom/Static License Server Ports
      • HOW TO - Install Ansys' Required Linux Packages & Libraries
      • HOW TO - Gather License Server Host Info
      • HOW TO - Integrate Electronics with Ansys Workbench
      • HOW TO - Add Elastic Licensing in Client Licensing Settings
      • HOW TO - Change Discovery Licensing Mode

    • Requirements & Info

      • INFO - How to Work Remotely with Ansys
      • INFO - Ansys License Manager Overview & System Requirements

    • Optional Configurations

      • HOW TO - Set User License Privileges via an Options File
      • HOW TO - Modify the License Timeout Setting in Options File
      • HOW TO - Create an ansyslmd.opt OPTIONS file
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  • Troubleshooting

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      • Ansys Troubleshooting Guide
      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Fix Ansys License Checkout Errors
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    • License Manager Connectivity

      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Verify the License Manager is Running
      • HOW TO - Identify if other software is using the same ports Ansys uses?
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Manually Reset Your Specified License Servers (ansyslmd.ini)

    • License Checkout Issues

      • HOW TO - Fix Ansys License Checkout Errors
      • HOW TO - Check Ansys License Server Version
      • HOW TO - Verify your license is valid & not expired
      • HOW TO - Reset Ansys License Preferences
      • HOW TO - Reset Your Ansys License File
      • HOW TO - Reset Ansys Settings to Default
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Identify what license features you are attempting to checkout
      • HOW TO - Restore an Ansys license backup file
      • HOW TO - Release a Stuck/Reserved/Abandoned License
      • HOW TO - Access the Ansys License Management Center from Other Computers

    • Application Functionality Issues

      • HOW TO - Fix Ansys Application Errors & Issues
      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Update Drivers & Software
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      • HOW TO - Manually Reinstall Prerequisite Microsoft Software
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Troubleshoot Antivirus/EDR Software with Ansys
      • HOW TO - Create a Cube & Apply Gravity
      • HOW TO - Review Windows Event Logs for Clues

    • Windows OS / Hardware Issues

      • HOW TO - Check & Repair Windows Installation
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    • CAD Plugin Issues

      • HOW TO - Reset Your Ansys Profile Folder
      • HOW TO - Review Windows Event Logs for Clues

    • Project Specific Issues

      • HOW TO - Rule out your Model, Ansys Version & Computer as the Cause

    • Uninstallation Guides

      • HOW TO - Uninstall Ansys Software
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    • Other Tasks

      • HOW TO - Open a Command Prompt
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    • Diagnostic Logs

      • HOW TO - Gather Ansys Diagnostic Logs
      • INFO - Ansys Diagnostic Logs Cheat Sheet
      • HOW TO - Review Windows Event Logs for Clues

  • Errors & Solutions

    • ERROR - Ansys License Manager Won't Start
    • ERROR - Capability ANSYS IcePak does not exist in the ANSYS licensing pool.
    • ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update
    • ERROR - Cannot return a borrowed license
    • ERROR - Black screen in CFX-Pre and CFD-Post
    • ERROR - License Manager Server Hangs/Locks Up
    • ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server
    • ERROR - Failed to export NASTRAN file
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    • ERROR - Could not connect to any License Server
    • ERROR - Could not connect to any license server. The server is down...
    • ERROR - Elastic Licensing Remains Disabled After Configuration as Administrator
    • ERROR – Unable to Specify License Server in Version 2021 R1
    • ERROR - Project contains data that requires software modules not are not installed
    • ERROR - Hostid in the license file is not a valid hostid
    • ERROR - This type of license file must be appended...
    • ERROR - Could not save server and port to file
    • ERROR - Destination File Could not be Created
    • ERROR - Capability ANSYS SpaceClaim Direct Modeler Does Not Exist...
    • ERROR - No Valid Inventor Installation Detected
    • ERROR - No valid INCREMENT lines were found
    • ERROR - Correctly-formatted Vendor Line Was Not Found
    • ERROR - Workbench Toolbox Does Not Load
    • ERROR - Attempt to create the following configuration status file was unsuccessful
    • ERROR - Attempt to populate the CVD 'license_files' directory...
    • ERROR - Warning: No License Files Were Found in the following location...
    • ERROR - Failed to get license for ncodedesktop
    • ERROR - Unable to connect to or start local server
    • ERROR - Not connected to a server for Licensing Client Proxy actions
    • ERROR - Mechanical failed to open the database
    • ERROR - Temporary License Stops Working
    • ERROR - Pan and Tilt Don't Work / Choppy
    • ERROR - "FATAL ERROR: Port 1084 is in use." when installing Ansys License Manager
    • ERROR - Connection Timed Out While Reading Data
    • ERROR - Not Enough HPC Parallel Licenses
    • ERROR - Translator Installation for CATIA V5 and SOLIDWORKS Import not Found
    • ERROR - "Ansys BladeModeler" Not Available When Opening DesignModeler
    • ERROR - 93317 Microsoft JScript runtime error
    • ERROR - Creo Toolkit Startup Errors
    • ERROR - Linux - Error While Loading Shared Libraries
    • ERROR - Importing Mesh from SpaceClaim to Fluent
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    • ERROR - License Server Lost for X Minutes
    • ERROR - Failover feature 'Discovery - level 1' is not available
    • ERROR - Cannot submit Ansys Cloud jobs
    • ERROR - Mechanical Crashes when using Image to File
    • ERROR - SpaceClaim Structure Tree Items Disappear
    • ERROR - Failed to stop the license manager
    • ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst
    • ERROR - Fluent Launcher Crashes
    • ERROR - spawn lmutil ENOENT
    • ERROR - LoadLibrary failed with error 87
    • ERROR - Required addins could not be loaded
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    • ERROR - Licensed Number of Users Already Reached
    • ERROR - Cannot Borrow a License
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    • ERROR - Request name disco_level1 does not exist in the licensing pool
    • ERROR - Port number are not the same in all license files
    • ERROR - The required license file was not found
    • ERROR - "Unable to attach geometry file" (SolidWorks)
    • ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"
    • ERROR - HTTP Error When Gathering Diagnostics
    • ERROR - Workbench plugin for Inventor does not work
    • ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)
    • ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)
    • ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration
    • ERROR - Switching Network Connections Checks Out Another License
    • ERROR - Failover Feature 'Ansys electronics_desktop' is not available
    • ERROR - Laptop battery drains excessively or gets very hot
    • ERROR - Problem during getAllQueues
    • ERROR - Can't Edit Mech Contours
    • ERROR - Script Error When Opening Mechanical From Workbench
    • ERROR - No Customers Found in Licensing Portal
    • ERROR - Please contact your sales representative to request a machine change
    • ERROR - Failover feature Ansys IcePak is not available
    • ERROR - Software modules are not installed
    • ERROR - cx_Freeze: Python error / ImportError: DLL load failed
    • ERROR - No license for OpticStudio was found
    • ERROR - Newton-Raphson Residuals for the incomplete solution cannot be loaded
    • ERROR - Update failed for the Setup component in skin assy
    • INFO - Issues Using OneDrive, Dropbox, etc.
    • ERROR - Hostname is not a valid hostname, exiting
    • ERROR - Fatal Error Opening Workbench Files
    • ERROR - An unexpected error (SIG$SEGV) ...

  • How To's

    • Administrative Tasks

      • HOW TO - Change/Move License Servers
      • HOW TO - Gather License Server Host Info
      • HOW TO - Add users to Ansys Licensing Portal
      • HOW TO - Obtain Elastic License Server Credentials
      • HOW TO - Locate Your Ansys Customer #
      • HOW TO - Change the Hostname of an Ansys License Server

    • Reporting & Usage Stats

      • HOW TO - View License Usage & Status
      • HOW TO - Review License Usage Data from a Different Computer

    • License Borrowing

      • HOW TO - Borrow an Ansys License
      • ERROR - Cannot Borrow a License

    • Other

      • HOW TO - Stop/Start the Ansys License Manager
      • HOW TO - Compress/Extract Data Using 7zip
      • HOW TO - Open the Ansys License Management Center
      • HOW TO - Enable Shared Web Licensing in License Settings
    • HOW TO - Enable Shared Web Licensing in License Settings

  • Info

    • INFO - Ansys License Server Commands
    • INFO - Is a Evaluation/Temporary License Borrowable?
    • INFO - Ansys Hardware Recommendations & Supported 3rd Party Software
    • INFO - Setting up a VPN to an Ansys License Server
    • INFO - Ansys 3rd Party Software & Hardware Support
    • INFO - Ansys Account Roles & Permissions
    • INFO - Ansys License Manager Overview & System Requirements
    • INFO - How to Work Remotely with Ansys
    • INFO - Ansys Resources & Portals Guide
    • INFO - Product to License Feature Mapping Document
    • INFO - Ansys New License Terms & Conditions
    • INFO - Technical License Server Changes in version 2021 R1
    • INFO - Ansys Version & Release Date History
    • SimuTech Online Training Course Checklist
    • INFO - Is Ansys affected by the Log4j vulnerability?
    • INFO - Understanding Ansys License Files (ansyslmd.lic)
    • INFO - Understanding Ansys License Checkout
    • INFO - Can I install Ansys on a secondary hard drive?
    • INFO - What is license sharing and how do I use it?
    • INFO - What happens when you lose connection to an Ansys license server?
    • INFO - Getting Started with Ansys Gateway powered by AWS
    • INFO - Ansys Shared Web Licensing
    • INFO - Ansys Diagnostic Logs Cheat Sheet
    • HOW TO - Review Windows Event Logs for Clues

  • Remote Solve Manager

    • HOW TO - Setup Ansys Remote Solve Manager (RSM)
    • HOW TO - Verify No Ans.Rsm Processes are Running
    • INFO - Remote Solve Manager Roles & Terminology
    • HOW TO - Install the RSM Launcher Service
    • HOW TO - Uninstall the RSM Launcher Service
    • HOW TO - Install Remote Solve Manager Standalone Services (RSM)
    • HOW TO - Uninstall Remote Solve Manager (RSM)
    • RSM Installation Quick Start Guide (Windows)
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ERROR - Cannot Sign in to SpaceClaim 2023R2 with a Named User Account

Authored by Aaron Schedlin September 5th, 2023 72 views 0 likes KB2152514

ERROR

When using the Discovery Licensing Mode Manager to switch from Floating to Subscription mode, you are not presented with a login prompt to sign into SpaceClaim with a named user account.

 

Software & Version

SpaceClaim 2023R2

Description/Cause

Cause is unknown at this time. Ansys Development Team is currently looking into this issue.

Solution

Please contact Simutech support by emailing itsupport@simutechgroup.com 

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  • HOW TO - Specify an Ansys License Server
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  • HOW TO - Install Ansys' Required Linux Packages & Libraries
  • ERROR - An unexpected error (SIG$SEGV) ...
  • HOW TO - Reset Your Ansys Profile Folder
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  • ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)
  • HOW TO - Check & Repair Windows Installation

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