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ERROR - Required addins could not be loaded
Authored by Steve Barnett April 5th, 2023 2360 views 2 likes KB1889578
When launching workbench, you receive the following error:
An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit. --- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit. --- System.Exception: SceneGraph.Engine - failed to boot up. at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler) at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context) at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin) at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)
Software & Version
*This documented instance of this error occurred in this version but is not necessarily limited to this version.
Special characters and accented characters are not recognized in the user folder at C:\Users\<username> and can cause applications and addins to fail.
*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.
- Open Windows File Explorer and navigate to C:\Users\
- If you see any user folders with special characters, a new user will have to be created - please see your system administrator: