ERROR

When using the automated installer to install Ansys applications, you are able to sign in but then receive an error message that access to the file was denied or that your file couldn't be accessed.

Error if Microsoft Edge is your default browser:

Error if Google Chrome is your default browser:

Access to the file was denied

The file at
file:///C:/Users/Username/AppData/Local/Temp/ans_install_tmpXXXXX/submit_form_on_load.html is not readable. It may have been moved or removed, of file permissions may be blocking access.

ERR_ACCESS_DENIED

Your file couldn't be accessed
It may have been moved, edited, or deleted.

ERR_FILE_NOT_FOUND

Software & Version

Ansys automated installer

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

The automated installer was not run with Run as Administrator rights.

*The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

Solution

1. Right click Ansysinstaller.exe and select Run as Administrator
2. Sign in with your Ansys Account to proceed with installation