Contact Us

If you still have questions and are an active SimuTech customer, please submit a request.

  • Ansys Training
  • Skills Center
  • Consulting
  • About
  • Contact Support
  • Home

  • Installation

      • Troubleshooting

          • Errors & Solutions

              • License Management

                  • Info

                      • Remote Solve Manager

                          • Employee Login

                          Can't find what you're looking for?

                          Contact Support

                          Installation & Licensing Center

                          • Home
                          • Installation
                            Installation Guides Installation Tasks Requirements & Info Optional Configurations Uninstallation
                          • Troubleshooting
                            Troubleshooting Guides License Manager Connectivity Issues License Checkout Issues Application Functionality Issues Windows OS / Hardware Issues CAD Plugin Issues Project Specific Issues Uninstallation Guides Diagnostic Resources & Logs Other Tasks
                          • Errors & Solutions
                            Behavior Based Issues & Solutions Error Messages & Solutions
                          • License Management
                            FlexNet Licensing Shared Web Licensing Elastic Licensing Licensing Portal Administration License Borrowing Reporting & Usage Stats Other
                          • Info
                          • Remote Solve Manager
                          + More

                          ERROR - Failed to contrsuct hwtree for collect command. 0x8000ffff (Fluent using 64+ cores)

                          Authored by Caleb Scharf November 5th, 2024 2118 views 5 likes KB2797241

                          ERROR

                          On a computer with 64+ cores, after launching Fluent 2024R2 using the default MPI or Microsoft MPI selection found under parallel tab in the Fluent launcher, you experience the following error in the console.

                          Aborting: Failed to contrsuct hwtree for collect command. 0x8000ffff

                          Software & Version

                          Fluent 2024R2

                          *This example was taken from this version but is not necessarily limited to this version.

                          Description/Cause

                          This error was a windows related error that was narrowed down to be related to the Microsoft MPI.  

                          The error does not occur when launching Fluent 2024R1 on the same machine with the default MPI, but does when selecting the Microsoft MPI.  The Intel MPI was set as the default MPI in 2024R1, which is why this did not occur in 2024R1. 

                          In 2024R2, the Microsoft MPI was made the default MPI for 64+ core count machines only, where Intel MPI and Fluent's internal method could not handle affinity settings correctly.  For jobs on machines with less than 64 cores (or processor groups =1), it will use the Intel MPI.

                          Based on this info, it appears that both Microsoft and Intel MPI's are having issues under specific conditions with large core count machines.

                          These issues have been reported to Ansys who is working with 3rd parties on the issue.

                          Note: There are different types of error messages/symptoms that the user may experience, but where the cause is the same.

                          *The cause(s)/solution(s) we identified in this documented instance may not be the only cause(s)/solution(s) for this error.

                          Solution

                          Solution A - Use the Intel MPI

                          1. In the Fluent Launcher > select Parallel Settings > Under MPI Types, select Intel.

                            Note: This is an acceptable work-around that should not have any negative impacts according to Ansys.
                           
                           

                          Solution B - Disable Hyperthreading

                          1. Disable Hyper-Threading
                            Note: This solution works in some scenarios, but not all.
                           
                           

                           

                           

                           

                          high core count

                          Was this helpful?

                          Yes
                          No

                          5 out of 5 found it helpful

                          Related Articles

                          ERROR - Ansys License Manager Won't Start

                          ERROR - Capability ANSYS IcePak does not exist in the ANSYS licensing pool.

                          ERROR - ANSYS Electronics Desktop Will Not Launch After Windows Update

                          ERROR - "Failed to Enable Feature" - Pro, Premium, Enterprise Licensing Available on Server

                          Popular Articles

                          Ansys Download & Installation Guide (Start Here!)

                          INFO - Ansys Hardware Recommendations & Supported 3rd Party Software

                          HOW TO - Uninstall Ansys Software

                          HOW TO - Test & Fix FlexNet License Manager Connectivity Issues

                          ERROR - Hostid in the license file is not a valid hostid

                          Was this helpful?

                          Yes
                          No
                          Give feedback about this article

                          Can't find what you're looking for?

                          Contact Support

                          Recently Updated

                          • HOW TO - Reset Your Ansys Profile Folder
                          • ERROR - Mechanical failed to open the database
                          • HOW TO - Troubleshoot a Windows Bluescreen (BSOD)
                          • HOW TO - Clear Shared Web Licensing Credential Cache
                          • HOW TO - Generate a Personal Access Token for an Unattended Workflow
                          • HOW TO - Borrow & Return an Ansys License
                          • ERROR - Ribbon/Toolbar Missing From Fluent
                          • HOW TO - Manage Users & Groups for Shared Web Licensing
                          • ERROR - Tomcat Vulnerability CVE-2025-24813 detected in Ansys License Manager
                          • General Inquiries & Sales:
                          • (800) 566-9190
                          • Info@SimuTechGroup.com
                          • Contact Support
                          • Software
                          • Services
                          • Case Studies
                          • Ansys Training
                          • Consulting
                          • Technical Support
                          • About SimuTech
                          • Careers
                          • Privacy

                          © 2025 SimuTech Group


                          Knowledge Base Software powered by Helpjuice

                          Definition by Author

                          0
                          0
                          Expand NEW TAB

                          Hi there! 👋

                          How are you liking the Installation Center?

                          Terrible

                          Bad

                          OK

                          Good

                          Excellent

                          Feedback Successfully submitted