ERROR

When gathering diagnostic logs in License Settings 2023 R1 you receive a HttpErrorResponse .

Example: 

Error: {"headers":{"normilizedNames":{}, "lazyUpdate":null,"headers":{}}."status":0,"statusText":Unknown Error","url","/api/getDiagnosticInfo","ok:false,"name":HttpErrorResponse","message":"Http failure response for /api/getDiagnosticInfo: 0 Unknown Error","error":{"isTrusted":true}}

Software & Version

License Settings 2023 R1

*This documented instance of this error occurred in this version but is not necessarily limited to this version.

Description/Cause

There are more than one active VPN connections.

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

1. Disconnect from all active VPN connections.
2. Close License Settings 2023 R1 and re-open
3. Gather Diagnostics once more