ERROR

When launching Workbench you receive this error:

Request name disco_level1 does not exist in the licensing pool. Cannot connect to the license sever system.
The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.
Feature:  disco_level1
Server name: YourServerName
License path: 1055@YourServerName
FlexNet Licensing error: -15,10032

Software & Version

Workbench 2023 R1

*This documented instance of this error occurred in this version but is not necessarily limited to this version.

Description/Cause

The client was not able to communicate with the license server.  In this case, the license server firewall did not have the correct firewall exceptions in place to allow communication, however, this is only one of many possible communication errors that may occur to cause this error.

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

1.  Add Firewall Exceptions for Ansys License Manager
2.  To resolve all other connectivity issues, please refer to this article: HOW TO - Test & Fix License Manager Connectivity Issues