Description

There are times when with models/projects can actually be the cause of an issue you are experiencing and not the actual software. The following steps, which should be performed sequentially, will help you rule out the model, software and computer as the cause.

Solution

If you need help running your model on a different computer or different version, in order to complete the steps below, please reach out to SimuTech support and we'd be happy to help. 

1. Can you repeat the problem using a different model on the same computer with the same software version?
   1. NO - this often indicates a problem with the model. Please continue with the next step if possible.
   2. YES - this often indicates a problem with the software installation (or possibly, but less likely a bug in the software).  Please continue with the next step if possible.
2. Can you repeat the problem with the same model on a different computer, running the same version?
   1. NO - this often indicates a corrupt Ansys installation or settings on the original computer.  Please uninstall‍ and then reinstall‍ the software.
   2. YES - this often indicates a problem with the model or possibly, but less likely, a bug in the software.  Please continue to the next step.
      
      

      Backup Your Project Before Proceeding

      Opening a model in a newer version of Ansys will update the model and you will not be able to return to the previous version.  Perform this step using a copy of your project.

       
3. Can you repeat the problem with the same model using a newer version of Ansys on the same computer?
   1. NO - this often indicates a problematic Ansys install or a bug in the software.  If using the newer version is not a permanent solution and you have already uninstalled‍ and then reinstalled‍ the problematic version of the software, please contact SimuTech Support for further assistance.
   2. YES - This often indicates a problem with the model.  Please contact SimuTech Support for further assistance from an engineer who can help you debug the model.