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      • ERROR - Cannot Uninstall Ansys Software Using Uninstaller
      • ERROR - Mechanical Database File Does Not Exist
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    • License Manager Connectivity

      • HOW TO - Test & Fix License Manager Connectivity Issues
      • HOW TO - Add Firewall & Port Exceptions for Ansys License Manager
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      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Manually Reset Your Specified License Servers File (ansyslmd.ini)
    • License Checkout Issues

      • HOW TO - Fix Ansys License Checkout Errors
      • HOW TO - Check Ansys License Server Version
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      • HOW TO - Access the Ansys License Management Center from Other Computers
      • ERROR - Request Name 1 Does Not Exist in the Licensing Pool
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    • Application Functionality Issues

      • HOW TO - Fix Ansys Application Errors & Issues
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      • HOW TO - Manually Reinstall Prerequisite Microsoft Software
      • HOW TO - Test if Ansys is blocked by the Windows Firewall on a Client Computer
      • HOW TO - Troubleshoot Antivirus/EDR Software with Ansys
      • HOW TO - Create a Cube & Apply Gravity
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      • HOW TO - Check & Repair Windows Installation
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    • CAD Plugin Issues

      • HOW TO - Reset Your Ansys Profile Folder
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      • ERROR - Ansys Add-In Missing in SolidWorks
    • Project Specific Issues

      • HOW TO - Rule out your Model, Ansys Version & Computer as the Cause
      • ERROR - Mechanical Database File Does Not Exist
    • Uninstallation Guides

      • HOW TO - Uninstall Ansys Software
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      • HOW TO - Open a Command Prompt
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    • Diagnostic Logs

      • HOW TO - Gather Ansys Diagnostic Logs
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      • HOW TO - Review Windows Event Logs for Clues
  • Errors & Solutions

    • ERROR - Ansys License Manager Won't Start
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    • ERROR - No Valid Inventor Installation Detected
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    • ERROR - Workbench Toolbox Does Not Load
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    • ERROR - License Server Lost for X Minutes
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    • ERROR - Cannot submit Ansys Cloud jobs
    • ERROR - Mechanical Crashes when using Image to File
    • ERROR - SpaceClaim Structure Tree Items Disappear
    • ERROR - Failed to stop the license manager
    • ERROR - An unexpected error has occurred: Failed to back up file XXXX\MECH\file.rst
    • ERROR - Fluent Launcher Crashes
    • ERROR - spawn lmutil ENOENT
    • ERROR - LoadLibrary failed with error 87
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    • ERROR - Port number are not the same in all license files
    • ERROR - The required license file was not found
    • ERROR - "Unable to attach geometry file" (SolidWorks)
    • ERROR - Prerequisite error "MS ASP.NET Hosting Bundle 6.0.8"
    • ERROR - HTTP Error When Gathering Diagnostics
    • ERROR - Workbench plugin for Inventor does not work
    • ERROR - Request name disco_level1 does not exist in the licensing pool (-5,147)
    • ERROR - Request name cfd_solve_level2 does not exist in the licensing pool (-15,10032)
    • ERROR - Electronics Desktop opens as Twin Builder or another Desktop Configuration
    • ERROR - Switching Network Connections Checks Out Another License
    • ERROR - Failover Feature 'Ansys electronics_desktop' is not available
    • ERROR - Laptop battery drains excessively or gets very hot
    • ERROR - Problem during getAllQueues
    • ERROR - Can't Edit Mech Contours
    • ERROR - Script Error When Opening Mechanical From Workbench
    • ERROR - No Customers Found in Licensing Portal
    • ERROR - Please contact your sales representative to request a machine change
    • ERROR - Failover feature Ansys IcePak is not available
    • ERROR - Software modules are not installed
    • ERROR - cx_Freeze: Python error / ImportError: DLL load failed
    • ERROR - No license for OpticStudio was found
    • ERROR - Newton-Raphson Residuals for the incomplete solution cannot be loaded
    • ERROR - Update failed for the Setup component in skin assy
    • INFO - Issues Using OneDrive, Dropbox, etc.
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    • ERROR - An unexpected error (SIG$SEGV) ...
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    • ERROR - Unexpected Error: The Type Analyzer Threw an Exception
    • ERROR - Cannot Uninstall Ansys Software Using Uninstaller
    • ERROR - Mechanical Database File Does Not Exist
    • ERROR - Random Difficulty Checking Out License in Workbench
    • ERROR - Cannot Install OpticStudio 2023R2
    • ERROR - Thermal Desktop Unable to Get a License
    • ERROR - Workbench won't open / launch
    • ERROR - SpaceClaim fails to open
  • License Management

    • Getting Started

      • INFO - Ansys Licensing Portal Overview
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    • Administrative Tasks

      • HOW TO - Access/Manage the Ansys Licensing Portal
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      • HOW TO - View License Usage & Status
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      • HOW TO - Borrow an Ansys License
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SimuTech Online Training Course Checklist

Authored by Szymon Buhajczuk July 31st, 2023 6008 views 6 likes KB1048203

Description

The process of learning Ansys has a strong hands-on component.  To successfully complete the course and adequately get familiarized with its interface, features and workflows, students will require access to the web conferencing system Microsoft Teams and to the relevant Ansys software (We strongly recommend running the latest Ansys version whenever possible). It is the students’ responsibility to verify software access is adequately set-up before the class, but SimuTech is here to help!  Please follow the steps below.

 

Complete This Process ASAP

Please start this process as soon as possible and don't wait till the last minute.  This allows time to troubleshoot any software/licensing problems and helps ensures valuable class time is not interrupted and spent troubleshooting these problems during the course.

 

Warning - Involve your IT Department Early

If you require administrative privileges to install applications, please involve your IT early in the process.  This allows time to troubleshoot any problems and helps ensure valuable class time is not interrupted and spent troubleshooting software/licensing problems the day of.

 

 

Checklist

 

Step 1 - Install Microsoft Teams

Follow These Instructions

All courses are taught via Microsoft Teams. The desktop version should always be used for fully meeting functionality (screen sharing, breakout rooms, etc).  The browser base version should only be used as last resort and does not support breakout rooms).

  1. Download and install Microsoft Teams from the following link well in advance of the meeting:
    1. https://www.microsoft.com/en-us/microsoft-teams/download-app#for-desktop 
 

 

Step 2 - Setup Ansys Software

A)  I already have Ansys software & licensing

Ensure You Avoid Several Common Mistakes

  1. Do you have the correct product and version installed for the class you are taking?
    1. If not, please follow option B.
    2. We strongly recommend using the latest version for the course whenever possible.
  2. Can you open and launch this version from the location where you will be taking the class?
    1. Sometimes people go home for the day of the training course, not realizing they don't have access to licensing causing them to miss class time.
    2. If you need licensing, please follow option C.
  3. Do you have adequate licenses available through your company during the time of the class?
    1. Please consider and plan for any conflicts that may arise between yourself and other users using licenses for production work during the time of the course. 
    2. If you need licensing, please follow option C.

Verify Ansys Opens & Runs (Most Important Step!)

  1. Open and run all applications that you will be using during the course to insure they work properly.  If you need assistance, please reach out to your SimuTech contact ahead of the class.

 

Important! 

If you have the software, but you suspect an inadequate number of licenses are available for reliable use during the course, you will have to utilize SimuTech’s cloud license server. You can point to this server by following option C below.

 
 

B)  I don't have Ansys software or licensing

Install Ansys Software

  1. Download the software using the link provided by your training coordinator.
  2. Follow our Ansys Installation Guide to install the client software on your computer.
  3. Once the software is installed, you'll need to do the steps below before it will work.

Gather Your Public IPv4 address

  1. From the same internet connection/location you will be taking the course from, visit the following link and obtain your public IPV4 address.
    1. Note - using a company VPN during the training course is not recommended.  If you plan to and must, please perform this step while connected to your company VPN.
    2. https://www.whatismyip.com/
    3. Send your IPv4 address to your training coordinator.
    4. SimuTech will notify you're address has been whitelisted.

Specify a License Server

  1. After your IP address has been whitelisted, Specify a License Server‍ and use  "templicense.simutechgroup.com" as your license server.
  2. For versions 2021 R2 and later, insure you test and get a green check mark on this step.

Verify Ansys Opens & Runs (Most Important Step!)

  1. Open and run ALL applications that you will be using during the course to insure they work properly.  If you need assistance, please reach out to your SimuTech contact ahead of the class.
 

C)  I have Ansys Software, but need temporary licensing

Before proceeding, please ensure you have the correct product and version installed for the class you are taking. We strongly recommend using the latest version for the course whenever possible.
 

  • If not, please follow option B.

 

Obtain Your Public IPv4 address

  1. From the same internet connection/location you will be taking the course from, visit the following link and obtain your public IPV4 address.
    1. Note - using a company VPN during the training course is not recommended.  If you plan to and must, please perform this step while connected to your company VPN.
    2. https://www.whatismyip.com/
  1. Send your IPv4 address to your training coordinator.
  2. SimuTech will notify you when your address has been whitelisted.

Specify a License Server and Run the Software

  1. Once you've been notified that your IP address has been whitelisted, Specify a License Server‍ and use  "templicense.simutechgroup.com" as your license server.
  2. For versions 2021 R2 and later, click test and verify you get a green check mark on this step.

Verify Ansys Runs (Most Important Step!)

  1. Open and run ALL applications that you will be using during the course to insure they work properly.  If you need assistance, please reach out to your SimuTech contact ahead of the class.
 

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