Installation & Licensing Center
ERROR - Thermal Desktop Unable to Get a License
Authored by Aaron Schedlin November 20th, 2023 679 views 0 likes KB2303994
After installing Thermal Desktop, you receive the following error:
Using CRTEch Licensing
Unable to get a license.
Thermal Desktop will now terminate.
Thermal Desktop: -25
After selecting OK, the CRTech license manager will come up.
From the license manager, please select ‘Run Report’ and send the results and picture of this window to:
If you are using a server license, the Server IT admin needs to check the server logs for a denial to see if your site is out of licenses.
Software & Version
Thermal Desktop 2023R2
*This example was taken from this version but is not necessarily limited to this version.
In this case, there was an environment variable left over from a previous version of Thermal Desktop pointing to the CRTech licensing server.
*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.
- Verify that everything from the previous version of Thermal Desktop has been removed: HOW TO - Uninstall Ansys Software