ERROR

When launching Ansys Workbench, the following error occurs, and the application will not open. 

An unexpected error has occurred: Root element is missing
System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmLTextReaderImpl.ParseDocumentContent()
at System.Xml.XmLLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmLDocument.Load(XmlReader reader)
at System.Xml.XmLDocument.Load(String filename)
at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
at Ansys.Core.Addins.AddinConfigReader.ReadConfigFlesfromAddinsConfiguration()
at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)

Software & Version

Workbench 2023 R1

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

Corrupt Ansys installation was the proximate cause. 

Solution

1. HOW TO - Comprehensively Reinstall Ansys