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HOW TO - Uninstall Ansys Software

Authored by Caleb Scharf December 1st, 2023 17545 views 19 likes KB955658

Description

Completely and thoroughly uninstalling and then reinstalling Ansys software can often solve various issues that can arise when using Ansys software.

Common Causes

  • Not right clicking the setup file and selecting “Run as Administrator” at the time of install
  • Not first unzipping the installation files
  • A corrupt install due to a hardware/software error
  • Unexpected power loss/shutdown
  • Application crash
  • A Windows Update breaking a Microsoft Visual C++ Redistributable dependency
 

Solution

Standard Uninstallation Process

You may need to uninstall either the client or license server software or both depending on the nature of your problem.
 

Uninstall Structures or Fluids Software

Via Start Menu

  1. Sign into an account that has administrative privileges on the computer.
  2. Window Search > Search for Uninstall Ansys > Right click Uninstall Ansys Version X.X and choose Run as Administrator.
  3. From the uninstall wizard, click Select All and select Next > allow the uninstall to complete.
  4. Comprehensive Uninstall (optional)

    If you're experiencing a difficult Ansys issue, or have been guided to do so, please follow the steps below for a comprehensive uninstall.

     
  5. Reinstall Ansys Client Software‍ if necessary.

 

Via Uninstall.exe

An alternative method to uninstall Ansys software is to run the uninstall.exe found in the Ansys installation folder.  Both methods run this same executable. 

  1. Sign into an account that has administrative privileges on the computer.
  2. Browse to the following location

    C:\Program Files\ANSYS Inc\
  3. Open the subfolder of the version you want to uninstall
    1. For Example" select "211" for 2021 R1 or "212" for 2121 R2 or "221" for 2022 R1, etc.
  4. Right click Uninstall.exe> select Run as Administrator
     
  5. Follow the wizard and select all Ansys software you want to uninstall.

  6. Comprehensive Uninstall (optional)

    If you're experiencing a difficult Ansys issue, or have been guided to do so, please follow the steps below for a comprehensive uninstall.

     
  7. Reinstall Ansys Client Software‍ as necessary.
 
 

Uninstall Electronics Software

  1. Sign into an account that has administrative privileges on the computer.
  2. Windows Search > search for and open Add or Remove Programs
  3. Locate and select your version of Ansys Electromagnetics Suite on the software list > select Uninstall.
  4. Follow the prompts to completely remove the application and all of its features.

    Comprehensive Uninstall (optional)

    If you're experiencing a difficult Ansys issue, or have been guided to do so, please follow the steps below for a comprehensive uninstall.

     
  5. If needed, Reinstall Ansys Client Software‍.
 
 

Uninstall Ansys License Manager

Do you use an options file?

This process will delete your existing installed license file & options file if you have one.  Please insure you have the original license file and a backup of the options file if needed.  The default location of the options file is:  "C:\Program Files\ANSYS Inc\Shared Files\Licensing\ansyslmd.opt"

 
  1. The following steps must be performed on the computer that the license server manager is installed on.
  2. Stop the ANSYS License Manager
    1. Search the Windows Start menu for ANSYS License Management Center
    2. Right-click ANSYS License Management Center and select Run as Administrator
    3. Click the Stop button located on the right side of the web page
  3. Uninstall the ANSYS License Manager service:
    1. Open an Administrator Command Prompt‍.
    2. Copy, Paste, and Run the following command:

      "C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64\ansysli_server" -k uninstall
  4. Wait for the process to complete.
  5. Next, uninstall the ANSYS Licensing Tomcat service by running the following two commands in the same administrator command prompt.

    sc stop “ANSYSLicensingTomcat”
    sc delete “ANSYSLicensingTomcat”
  6. Delete the Shared Files subdirectory*.  The default location is:
    1. C:\Program Files\ANSYS Inc\Shared Files
    2. *Note:  Do not delete this directory if ANSYS client software is also installed on this same computer.
  7. If the ANSYS License Manager folder remains in the Windows Start menu, you can delete it if desired via the following folder path.

    %AppData%\Microsoft\Windows\Start Menu\Programs
  8. Remove the ANSYSLIC_DIR and the ANSYSLIC_SYSDIR environment variables, if present.
    1. Search the Windows Start menu for Edit the system environment variables and open this program.
    2. Click Environment Variables…
    3. Under the System Variables section locate and delete the ANSYSLIC_DIR and the ANSYSLIC_SYSDIR environment variables, if present.
  9. Comprehensive Uninstall (optional)

    If you're experiencing a difficult Ansys issue, or have been guided to do so, please follow the steps below for a comprehensive uninstall.

     
  10. If needed, Reinstall the Ansys License Manager‍. 
 
 

 

Comprehensive Uninstallation Process

Comprehensive Uninstall (Optional - Removes temp/reg files)

These additional steps will remove all Ansys related files and temp files that aren't removed during the standard uninstallation process. It is sometimes necessary to remove these as these remaining files can be the source of a problem.

Warning

These steps should be done only after performing the standard uninstallation steps above.

 

 

  1. Perform the Standard Uninstall Process Above First
  2. Delete These Folders:

    C:\Program files\ANSYS Inc\vXXX
    C:\Program Files\AnsysEM\AnsysEMXX.X
    • *Replace "XXX" with your version number. "201" for 2020 R1 or "202" for 2020 R2 or "211" for 2021 R1, etc.

      ‍
    • Delete these folders entirely if you don't have other versions installed.
  3. Rename these folders, if present, by adding .old" to the folder name:

    %appdata%\Ansys
    %appdata%\SpaceClaim
    %LOCALAPPDATA%\Ansys
    %LOCALAPPDATA%\Temp  (we recommend deleting this folder to save space)
    %LOCALAPPDATA%\SpaceClaim
    %userprofile%\Ansoft
    %userprofile%\.cfx   (Yes, this is a folder, not a file)
     
  4. Delete Ansys Environmental Variables
    1. Windows Search> search for and open Edit the System Environmental Variables > select Environmental Variables
    2. Locate and delete the variables that contain the word "Ansys" in the variable name or value that are only associated with the version you are troubleshooting.
    3. Delete all other Ansys variables, regardless of version number, if you are uninstalling all versions of Ansys.
 
 

 

Uninstallation Errors

If you are experiencing problems or errors when uninstalling the software, such as not being able to locate the Ansys uninstall shortcut or executable, please Reinstall‍ the associated version of Ansys and then attempt the uninstall again.  

 
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