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                          HOW TO - Uninstall the RSM Launcher Service

                          Authored by Nick Heberle September 19th, 2024 5974 views 0 likes KB995652

                          Description

                          Removing the RSM Launcher Service will prevent the necessary services for Remote Solve Manager from starting automatically with the workstation. 

                          Solution

                          Info

                          The RSM launcher service is automatically uninstalled when you uninstall RSM

                           

                           

                          Uninstalling the RSM Launcher Service (Windows)

                          To uninstall the RSM launcher service on Windows, run the AnsUnconfigRSM.exe script.

                          Warning

                          The uninstaller can stop the service only if it was started by and is owned by the user performing the uninstall.

                           
                          1. Log into a Windows account with administrative privileges.
                          2. Verify that no Ans.Rsm processes are running
                          3. Open a command prompt in the [RSMInstall]\bin directory.
                          4. Enter AnsUnconfigRSM.exe -launcher into the command line.
                          5. Run the command.
                          6. After the service has been uninstalled, delete the RSM installation directory.

                           
                           

                           

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