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ERROR - User "username@company.com" is not recognized in Shared Web Licensing
Published March 20th, 2025 by Nick Heberle
Error When attempting to access Shared Web Licensing, after signing into their Ansys account the user receives an error that their user is not recognized. Error: User "<email address>" is not recognized and/or is not associated with any account Diagnostic: UserNotRecognizedError; Please verify that user "<email address>" is associated wi
HOW TO - Generate a Personal Access Token for an Unattended Workflow
Published April 11th, 2025 by Nick Heberle
Description Shared Web Licensing utilizes Ansys ID to manage access, and when running interactively will prompt the user to sign-in when necessary. However, when running unattended jobs, such as batch or scripted jobs, a token is necessary to take place of the user. Solution Go to the Ansys ID Portal Sign in with your Ansys ID, if prompted Click o
HOW TO - Uninstall Remote Solve Manager (RSM)
Published July 30th, 2021 by Nick Heberle
Description RSM is uninstalled when a full uninstall of Ansys is performed. The RSM components can also be removed independently of a full uninstallation. Solution RSM can uninstalled as a stand-alone package: In Windows Search, search for Uninstall Ansys [Product Version], and right click, and Run as Administrator. In the Product Uninstallation Wi
HOW TO - Uninstall the RSM Launcher Service
Published July 30th, 2021 by Nick Heberle
Description Removing the RSM Launcher Service will prevent the necessary services for Remote Solve Manager from starting automatically with the workstation. Solution Info The RSM launcher service is automatically uninstalled when you uninstall RSM Uninstalling the RSM Launcher Service (Windows) To uninstall the RSM launcher service on Windows,
HOW TO - Verify No Ans.Rsm Processes are Running
Published July 23rd, 2021 by Nick Heberle
Description For many Remote Solve Manager (RSM) configuration tasks, it is important to verify no RSM related processes are running at the time the configuration is changed or a command is executed. Solution There are multiple ways to check if there are any processes running, see the options below: Solution #1 - via Command Prompt (Windows) In the S
ERROR - Not Enough HPC Parallel Licenses
Published January 18th, 2022 by Nick Heberle
ERROR When attempting to use more than four processing cores, one of the following, or a similar error, occurs: Unable to spawn node: license not available. ANSYS LICENSE MANAGER ERROR:Not enough HPC Parallel licenses 6/4 Hit return to exit. ANSYS LICENSE MANAGER ERROR: Not enough HPC Paralell licenses 6/4 *** ERROR - Insufficient HPC licenses avail
HOW TO - Create an Environment Variable
Published April 6th, 2022 by Nick Heberle
Description Some Ansys settings are configured via Environment Variables, a component in the Windows operating system. Environment variables are typically written as VARIABLE_NAME=VARIABLE_VALUE. Solution Warning Ansys utilizes System environment variables (unless otherwise noted in the guide/instructions you are following), and you'll need Local A
HOW TO - Release a Stuck/Reserved/Abandoned License
Published October 4th, 2021 by Nick Heberle
Description Important Update In 2024r1, there have been significant improvements to limit the causes requiring you to manually release licenses. For more info, see INFO - Ansys License Disconnect Timeout Overview There may be occasions where you need to manually release a reserved, stuck or abandoned/ghost licenses. Stuck and ghost licenses mo
ERROR - Ribbon/Toolbar Missing From Fluent
Published April 11th, 2025 by Nick Heberle
Error After launching Fluent, the ribbon/toolbar is missing, including option to reset window layout: Software & Version Fluent Description/Cause Window layout configuration files have become corrupted and need to be regenerated. Solution Close all Ansys applications In File Explorer, type %userprofile% in the navigation bar and hit enter Rename
ERROR - Capability ANSYS SpaceClaim Direct Modeler Does Not Exist...
Published September 23rd, 2021 by Nick Heberle
Error After a license issued after 8/9/21 has been installed, users launching SpaceClaim receive one of the following messages: Capability ANSYS SpaceClaim Direct Modeler does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: FLEXlm Servers: The
HOW TO - Install the RSM Launcher Service
Published July 30th, 2021 by Nick Heberle
Description Installing the RSM Launcher Service will ensure the necessary services for Remote Solve Manager to start automatically when the workstation starts up. Solution Installing the RSM Launcher Service (Windows) To configure the RSM launcher service to start automatically with Windows: Verify that no Ans.Rsm processes are running In Start, sea
ERROR - "Ansys BladeModeler" Not Available When Opening DesignModeler
Published April 6th, 2022 by Nick Heberle
Error When opening DesignModeler, users receive an error that the licensed number of users has already been reached. Failover feature 'Ansys BladeModeler' is not available. Insufficient ANSYS BladeModeler licenses available. License number of users already reached. Feature: acfx_bldmdlr License path: FlexNet Licensing Error: -4,132 Description/Cause
INFO - Remote Solve Manager Roles & Terminology
Published July 30th, 2021 by Nick Heberle
Description Within Remote Solve Manager, there are numerous terms to understand to properly follow installation, configuration, and maintenance tasks. Solution RSM Roles & Terminology When working with Remote Solve Manager (RSM), there are a few essential terms to understand regarding the components of RSM: Term Definition Job A processing task
ERROR - Translator Installation for CATIA V5 and SOLIDWORKS Import not Found
Published February 18th, 2022 by Nick Heberle
Error When attempting to import a SolidWorks or Catia file into Electronics Desktop, you receive an error that the translator is not installed: Error Text: Translator installation for CATIA V5 and SOLIDWORKS import not found. Description/Cause The translator necessary is not included with the Electromagnetics suite, and must be installed separately.
HOW TO - Create a Cube & Apply Gravity
Published September 9th, 2022 by Nick Heberle
Description Creating a cube and apply gravity creates a simple simulation that can be used for testing solving in Mechanical. This can be helpful when troubleshooting issues. Solution Open Workbench > double-click Static Structural to add this analysis system to the Project Schematic. RMB on the Geometry cell and choose New SpaceClaim Geometry.
ERROR - Elastic Licensing Remains Disabled After Configuration as Administrator
Published July 23rd, 2021 by Nick Heberle
Error Ansys 2020 R2 had been configured to connect to a local, FlexLM based license server. The Ansys suite has now been reconfigured to utilize elastic licensing for all users, and the license server specification for the local license server has been removed. When launching Ansys applications, the user receives an error that Ansys could not conne
ERROR - No Valid Inventor Installation Detected
Published September 17th, 2021 by Nick Heberle
Error In CAD Configuration Manager, the Autodesk Inventor Workbench Associative Interface fails to configure successfully, failing with the error: <<Inventor PlugIn>> No valid Inventor installation detected Description/Cause Due to a mismatch with two registry keys, CAD Configuration Manager is unable to properly identify the version of
HOW TO - Install Remote Solve Manager Standalone Services (RSM)
Published July 30th, 2021 by Nick Heberle
Description RSM is installed by default with many Ansys software packages, however it can also be downloaded and installed separately. Solution Sign in to the Ansys Customer Portal. Info Trouble accessing the customer portal? Check out this page: Accessing the Ansys Customer Portal In the navigation menu, choose Downloads > Current Release. If
INFO - Ansys Resources & Portals Guide
Published July 14th, 2021 by Nick Heberle
Description Ansys has many different resources and portals. The following guide should help you discover, understand and locate these resources. Solution Resource/Portal Preview Description Ansys Customer Portal Software Downloads Search for Errors & Solutions Tutorials & Training Materials Class 3 Errors (errors that effect simulation acc
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