ERROR

When submitting a job via RSM you receive an error message.  Example:[2023-04-04 3:56:52 PM]    Submission in progress...    31       |   [2023-04-04 3:56:53 PM]    Proxy process identifier could not be determined. Probably couldn't be started.

 30       |   [2023-04-04 3:56:52 PM]    Submission in progress...    31       |   [2023-04-04 3:56:53 PM]    Proxy process identifier could not be determined. Probably couldn't be started.    32       |   [2023-04-04 3:56:53 PM]    --- System.AggregateException: One or more errors occurred.    33       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)    34       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)    35       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.ManagementUtilities.AbstractAsyncResult`1.WaitOnTaskAndLogExceptions()    36       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.ManagementUtilities.AbstractAsyncResult`1.WaitUntilDone(WaitHandle cancelHandle, TResult& result)    37       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.DoUploadUsingStorageManagement()    38       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.DoTaskOperation()    39       |   [2023-04-04 3:56:53 PM]    --- System.InvalidOperationException: Proxy process identifier could not be determined. Probably couldn't be started.    40       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.ManagementUtilities.Utilities.GetUserProxyPort(String passwordDestination, String submitHost)    41       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageUtilities.CreateStorageRequirements(StorageArchitecture arch, String sourceDirectory, ClusterConfiguration clusterConfiguration)    42       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageCreationAsyncResult.CreateFromLegacyConfig()    43       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageCreationAsyncResult.CreateForLegacy()    44       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.StorageCreationAsyncResult.DoTaskOperation()    45       |   [2023-04-04 3:56:53 PM]       at Ansys.Rsm.StorageManagement.AbstractStorageAsyncResult`1.TaskOperation()    46       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task`1.InnerInvoke()    47       |   [2023-04-04 3:56:53 PM]       at System.Threading.Tasks.Task.Execute()    48       |   [2023-04-04 3:56:53 PM]    Job submission failed.    49       |   [2023-04-04 3:56:53 PM]    Finalize not required since submission failed or aborted.    50       |   [2023-04-04 3:56:53 PM]    Release request received.

Software & Version

Ansys RSM 2020 R2

*This error was identified in this version but may occur in other versions.

Description/Cause

There is a "zombie" userproxy process running.

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

1. Please login to the machine running the JobManager (Launcher) service and check for any hung UserProxy (version number) processes for the user. If there are no other completed or active jobs for the user, end the process.
2. If no zombie processes are running for the user, then stop and start the RSM launcher process on the RSM server after any running jobs have ended. Please alert all end users of the service stop and start so they can avoid submitting jobs until the service is restarted.