Installation & Licensing Center
HOW TO - Gather License Server Host Info
Authored by Caleb Scharf
December 15th, 2022
11090 views
5 likes
KB956074
Description
Before an Ansys license can be issued to a customer, the customer must first provide SimuTech with several pieces of information that come from the computer that will be running the Ansys License Manager. Also see License Server System Requirements if necessary.
Solution
- First, select your deployment method and determine which computer/server will host your Ansys license.
- For a single user deployment this can be the user's computer. For multi-user deployments, this should be a dedicated server.
- Please see this this article for help selecting the best computer, including system requirements.
- Next gather the host file information from the selected computer/server:
Windows
- These steps must be performed from the computer that has or will have the License Manager installed on it.
- Download and Run the AnsysHostInfoUtility.zip (no need to unzip this file)
- Select OK (You DO NOT need to fill in this form)
- Select Create File > Select a location and click Save.
- While not common, if you will have multiple license servers you will need to repeat this process on those computers as appropriate.
- Return this file to your SimuTech contact.
Linux
Warning - AWS or Azure VM?
If you are using a Linux VM you are required to use a MAC address as your HostID. MAC addresses on Azure and AWS are not static by default and will require your IT Administrator to perform additional steps set a static MAC address. This needs to be done prior to gathering the host info.
If a static MAC address is not set, the MAC address will change when the server is restarted and subsequently, your license server will not start because the HostID in your license file will not match the HostID of the computer.
- These steps must be performed from the computer that has or will have the License Manager installed on it.
- Download the linx64.tar file in a browser or via a Linux terminal/shell with the wget command:
wget https://static.helpjuice.com/helpjuice_production/uploads/upload/image/9355/1696242/linx64.tar
- Untar the archive file:
tar xvf linx64.tar
- Run the GetLinX64Hostid utility:
./GetLinx64Hostid
- Complete the fields when prompted (customer number, company name, name, phone, etc)
- You may use the term NA in these fields.
- If you have multiple MAC addresses, contact your IT Administrator and confirm which will be the primary one used.
- While not common, if you will have multiple license servers you will need to repeat this process on those computers as appropriate.
- Return all created licserver.info files to your SimuTech contact so that all required license files can be created.
LSTC Products / LS-Dyna
Windows:
- These steps must be performed from the computer which will be your license manager.
- Download LSTC License Manager
- User name: user
- Password: computer
- Follow the installation instructions found here to install and generate your server info file.
- Make sure you right click the installation file and select Run as Administrator.
- Send this file to your SimuTech contact.
Linux:
- Follow the instructions in Section 1 and 2 of this article to install the license managerand gather your license request info.
- Make sure you right click the installation file and select Run as Administrator.
- Send this information to your SimuTech contact.
Alternative Methods
Tip
For the fastest processing time, always use the primary methods above first.
Windows
Warning - AWS/Azure/Google Cloud VM?
DiskID's are not always unique in these cloud environments, and you may be required to provide and use a MAC address as your HostID. Becauase MAC addresses are not static by default in these cloud environments, your IT Administrator must configure the cloud VM with a static MAC address before gathering your Host Info.
If a static MAC address is not set, the MAC address will change when the server is restarted and subsequently, your license server will not start because the HostID in your license file will not match the HostID of the computer.
- These steps must be performed from the computer that will have the License Manager installed on it.
- Copy, paste and run commands below in a Windows command prompt.
- Tip - you can copy and paste all these commands at once.
-
hostname >>AnsysHostInfo.txt
vol c: >>AnsysHostInfo.txt
getmac /v >>AnsysHostInfo.txt
- Browse to C:\Users\YourUserName\AnsysLicenseInfo.txt > send this file to your SimuTech contact.
Advanced Info:
The information below helps SimuTech Support staff translate this information into the correct HostID and HostID Type. 
Linux
Warning - AWS or Azure VM?
If you are using a Linux VM you are required to use a mac address as your HostID. MAC addresses on Azure and AWS are not static by default and will require your IT Administrator to perform additional steps set a static MAC address. This needs to be done prior to gathering the host info.
If a static MAC address is not set, the mac address will change when the server is restarted and subsequently, your license server will not start because the HostID in your license file will not match the HostID of the computer.
- These steps must be performed from the computer that has or will have the License Manager installed on it.
- Copy, paste and run following command in a Linux terminal/shell. Submit the liceserver.info file to your SimuTech contact.
{ hostname; ip a; } > licserver.info
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