Installation & Licensing Center
HOW TO - Obtain Your Ansys License File
Authored by Caleb Scharf
August 9th, 2023
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KB2019436
Description
After purchasing an Ansys product, you will obtain your Ansys license file(s) in one of two ways, not both.
- Email attachment from SimuTech
- Download via the Ansys Licensing Portal - Instructions sent via Email (Limited Customer Access at This Time)
After purchasing a product, you will either be emailed your license file directly or receive an email with instructions on how to access the portal, where you will activate and download your license file. Both emails will be sent to the Ansys Support Coordinator you designated for your account.
Solution
If you are unsure how your license was originally delivered to you (see above), you can either reach out to your account manager/SimuTech Support or attempt to access it via the Ansys Licensing Portal. If you are unable to view your license in the portal, this means it was originally emailed to you as an attachment and, if you can no longer access it, you will need to contact your account manager or our support team in order to obtain your license.
Via Email Attachment
If your license was originally emailed to you as an attachment, please request it from the person it was sent to, if possible (sent to the person designated as your Ansys Support Coordinator. If you can no find or access your license, you will need to contact your account manager or our support team and who can help provide it.
Note
The file name of the attachment is in a format that will look similar to this: “license-ansys_hybrid_07162019_055853_993_PM.txt”
Download via the Ansys Licensing Portal
Limited Customer Access
This method has only been enabled for a limited number of customers at this time. This method will not work unless this is how you originally gained access to your license or specially requested to have it enabled.
- First, if you have not already done so, create your Ansys Account
- Log on to the Ansys Licensing Portal.
- By default, the entitlement page is displayed, listing all active and inactive entitlements for the current customer. An entitlement gives a customer account the right to use a license for a product. An entitlement represents what a customer can activate. A license file is created after activation process is complete.
- Select a customer from the Customer Number (Customer Name) dropdown menu.
- Click Activations > Activate Entitlements.
- The Activate Entitlements page is pre-populated with all available products and counts. If any products have been previously activated on the selected Host ID, those are highlighted in the Existing Entitlements section of the panel.
- The Activate Entitlements page is pre-populated with all available products and counts. If any products have been previously activated on the selected Host ID, those are highlighted in the Existing Entitlements section of the panel.
- For a new Host ID
- Click the Add option (+) at the top of the page.
- You are prompted to manually enter the Host Name, Host ID Type and Host ID or, alternatively, you can upload the information from a license file or the file created by clicking the Get System Host ID Information option available on the ANSYS License Management Center.
- Click Save and continue.
- Click the Add option (+) at the top of the page.
- For an existing Host ID
- Select a Host ID from the Host ID dropdown menu.
- If any products were previously activated on the selected Host ID, these products are displayed in the Existing Entitlements section of the panel.
- In the Activated column, enter the number of activated licenses for each product.
- Determine if the licenses are borrowable by enabling the Borrowable checkbox at the top of the page.
- Once you have entered the activations for all applicable products, click Save & Download to download the file to your current computer or Save & Email to send the license file to the email address that you used to log in. (Note that if you have not made any changes the options are simply “Download” and “Email”.)
- An informational screen displays all activations. Review the activations, and if they are correct, click Ok. A file containing the new license keys is downloaded to your computer or sent to your email address.
- Lastly, Install your Ansys License File
Managing Activations
Accessing the Activation Management Page
- Log on to the Ansys Licensing Portal.
- Select a customer from the Customer Number (Customer Name) dropdown menu.
- Click Activations > Manage Activations.
- The Manage Activations page displays the active and inactive servers for the customer you have selected. In addition to being able to examine each server’s history, the icons to the right of each server provide access to the following functions:
- Viewing the Current license file for the host ID
- Downloading a license file
- Rehosting a license file
- Deactivating a license file
Viewing a Licensing
- Click on the View icon to show the current activations/license file for the corresponding server.
- The list of entitlements and the counts activated on the selected Host ID are displayed, along with their Start Date and Expiration Dates.
- Once you have completed your review of the license file activated on the selected Host ID, click Ok to close the display.
Downloading a License File
- Click on the Download icon to download a local copy of the active license file for the corresponding server.
- The license file is ready to be installed on the selected license server, identified by the information provided during the activation process. To add the license file, see the Adding a License PDF.
Rehosting a License File
- Click on the Rehost icon to rehost the license file active on the current server to a different server.
- Enter a new, or existing Host Name, Host ID Type and Host ID.
Alternatively, you can populate these fields by clicking the Upload button and using the file created from the Get System Host ID option available on the ANSYS License Management Center or a previous license key for that Host ID.
3. Click Save. - The list of entitlements and the counts to be deactivated from the source server and activated on the destination server is displayed.
4. After reviewing the changes, click Ok to finalize the rehosting procedure.- The entitlements are deactivated on the source server (inactive status) and activated on the
target server. The license file for the target server is downloaded.
Note: After completing the deactivation procedure, stop the Ansys License Manager software on the corresponding server and remove the License File to prevent further user action.
- The entitlements are deactivated on the source server (inactive status) and activated on the
Deactivating a License File
- Click on the Deactivate icon to deactivate the active entitlements from the
corresponding server. - After reviewing the changes, click Ok to finalize the deactivation procedure.
Note: After completing the deactivation procedure, stop the Ansys License Manager software on the corresponding server and remove the License File to prevent further user action.